Release Notes
Resend Status Email
Merchants can resend status emails with additional content such as return labels, additional notes.
Jan 17, 2022
Australia Post
Australia Post integration is now available.
Jan 17, 2022
Refund History
Transaction history for refunds has been improved.
Jan 17, 2022
Refund Exchange Items
Merchants can enable a refund of an exchanged item with the refund total of the original item as well as the price differences of a previous exchange.
Jan 4, 2022
Gift Returns Policy Rules
We improved our Gift Returns policy rule editor.
Jan 4, 2022
Default Refund Level
Control whether refunds will be at the Line-item level or at the Order level.
Jan 4, 2022
Canada Post
Improved Canada Post integration
Jan 4, 2022
Knowledge Base
Updated ReturnGO Knowledge Base.
Jan 4, 2022
Shipments Report
Improved Shipment report.
Jan 4, 2022
Gift Returns
Guest customers Shipping labels have been fixed.
Jan 4, 2021
Eligibility by Customer Location
Control the offered resolutions based on the customer region, state, province when relevant.
Dec 20, 2021
Billing History
Merchants can now see their billing plan, quotas, and all billing history in the ReturnGO app portal.
Dec 20, 2021
Performance Improvements
Returns page loading time has been significantly improved.
Dec 20, 2021
Canada Post
Improved Canada Post Shipping integration.
Dec 20, 2021
Eligibility by Order Window
We expanded the eligibility by order window capability to support more options such as time frames since Created, Fulfilled, or Delivered, and more.
Dec 13, 2021
Automatic Mark as Done
Merchants can define, per policy rule, if the RMA will be automatically marked as Done.
Dec 13, 2021
Report Export
We improved the export while adding 11 new fields.
Dec 13, 2021
Pages Load Time
Improved page load times.
Dec 13, 2021
Online Store 2.0 support
Improved theme support.
Dec 13, 2021
Bank Details Screen (IBAN)
Navigation flow was fixed.
Nov 29, 2021
Eligibility by Return Reason
Merchants have the ability to control the offered return resolutions based on the return reason. For example, customers who request an exchange because the items are damaged will receive a free shipping label.
Nov 29, 2021
Canada Post Integration
Direct integration with Canada Post.
Nov 29, 2021
Multiple Shipping Integrations
When using “Ship with pre-paid label” as a return method merchants can set each connection an individual Mailer ID when needed.
Nov 29, 2021
Add Policy Rule
Support for multiple policy rules with the same resolution was fixed.
Nov 29, 2021
Return Eligibility by Discount Code
Merchants can set return eligibility based on manual and/or automatic discount codes that were applied at checkout.
Nov 22, 2021
eMail Personalization
Merchants can personalize notification emails with customers by including a dynamic name field in the email template. (:first name”, “:last name”, or “:full name”)
Nov 22, 2021
Manage Returns Page
Improved Manage Returns page load time.
Nov 22, 2021
Updated Return Policy Rules
Merchants can now define multiple rules for the same resolution. Each policy rule can have different Eligibility conditions, return methods, and/or fees.
Nov 16, 2021
USPS tracking
Added additional shipping information.
Nov 16, 2021
Welcome pop-up
Improved Welcome pop-up.
Nov 16, 2021
Eligibility by number of exchanges
Merchants can control offered resolutions based on the number of times an item was exchanged.
Nov 9, 2021
Return methods
Improved page design.
Nov 9, 2021
RMA Card
Return label tracking number can now be found on:
– Internal notes
– Order notes
– Sent to Gorgias (when integrated)
Nov 9, 2021
Track prepaid shipping labels
Track customer’s shipments status of prepaid shipping labels created for RMAs.
Nov 9, 2021
Eligibility by RMA level parameters
The ability to control offered resolutions based on the selections composing the RMA.
Parameters:
– Sum of RMA items catalog prices
– Sum of RMA items paid prices
– Sum of RMA items cost
– Number of items in the RMA
Nov 3, 2021
Portal & Account Page
Fixed link and graphics styling.
Nov 3, 2021
Shipping Instruction
Fixed Zipcode apearance
Nov 3, 2021
What’s New
Oct 26, 2021
Translations
Improved the translation section and updated support text.
Oct 26, 2021
RMA Language
Merchants now see the RMA language next to the RMA number.
Oct 26, 2021
USPS Authentication
USPS changed one of the credentials required for account authentication. We now support both the OLD and the NEW credentials.
Oct 18, 2021
Onboarding Improvements
Updated the Help section with new updated information and added onboarding videos.
Oct 18, 2021
Translations improved
Improved translations page making it easier to find the texts you want to update.
Oct 18, 2021
Expired Session UX
The expired session page has a new look.
Oct 18, 2021
Policy confirmation link
Fixed link style.
Oct 18, 2021
Gift Returns
There is no default shipping address for new customers.
Oct 18, 2021
Gift Returns
Gift Returns allows gift recipients to submit a return request for store return or exchange.
Oct 11, 2021
Portal Responsiveness
We improved the way the portal looks and behaves on tablets and desktops.
Oct 11. 2021
Status filters
Filters show RMAs of all return method types
Oct 11, 2021
Order Power ERP
Send RMA information to Order Power
Oct 7, 2021
Policy rule editor
Merchants can define which items are eligible or not eligible by creating condition rules for the following parameters: item Catalog price, item price paid, item Cost, item Name, item Tags.
Sep 29, 2021
Account
Now we can have multiple portals per store.
Our default portal is for returns. A 2nd portal can be, for example, for Warranty claims.
Sep 29, 2021
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