Release Notes
Zip Code Input
The zip code input on the Locate Order page of the Return Portal has been improved.
June 23, 2022
Packing Slips
In addition to improving the packing slip layout, the email address and phone number of customers have been removed.
June 16, 2022
Single-Product Orders
The Return Portal automatically selects items in orders that include only one item or multiples of the same item.
June 16, 2022
Single Item RMA
Refund requests for only one item now bypass the Confirmation Page in the Return Portal.
June 16, 2022
Policy Rule Editor
Restocking and return label fee settings have been improved to more accurately reflect return method changes.
June 16, 2022
Return Reasons
Merchants now have more fine-grain control over return reason questions.
– Add/delete follow-up questions in the return reason editor.
– Add/delete answers for multiple-choice follow-up questions.
June 7, 2022
Variant Image Display
Customers now see an image of the new variant in the Confirm and Select Resolution stages of the Return Portal when requesting a variant exchange.
June 7, 2022
RMA Internal Notes
Refund errors and restocking are now recorded in the RMA internal notes.
June 7, 2022
Tax Disclaimer
Customers now see a disclaimer in the Return Portal only if taxes are not included in the item’s price.
June 7, 2022
RMA Status Update Emails
Custom currency formats are now displayed as intended.
June 7, 2022
ReturnGO API
ReturnGO API is now in beta with functions such as access to RMA lists, details, comments, and status changes. Contact us for more information.
May 23, 2022
Shipping Integrations
Shipmondo integration is now available to all merchants.
May 23, 2022
Product Exchange
Merchants on the Advanced plan and above can now create product exchange policy rules, allowing customers to exchange any two products.
May 23, 2022
Cost-based Return Label Fees
Merchants can set a return label fee that is based on the cost of the label:
– Return Label Cost: The cost of the return label as received from the carrier.
– Return Label Cost + Per Item Fee: The cost of the return label plus a fee for each item included in the shipment.
– Return Label Cost + Shipment Fee: The cost of the label plus a fee, regardless of how many items are included in the shipment.
May 9, 2022
Shipping Integration
Improvements have been made to the shipping tracking stability.
Apr 26, 2022
Return Methods
In the “Ship with pre-paid label” return method, after an aggregator/carrier account is connected, merchants will be notified about the Labels tracking type, which may be one of the following: Automatic, Manual Registration, Registration by support, or Currently not supported.
Apr 12, 2022
Return Methods
With EasyPost, DHL labels are now generated as PDFs, which place the label on a separate page from the waybill.
Apr 12, 2022
Portal
Our system now supports orders that have been fulfilled in more than 3 parts.
Apr 12, 2022
Portal
In the absence of a payment gateway in the order, the portal will refer to the transaction as a COD transaction.
Apr 12, 2022
Return Reasons
The return reasons solution has been renewed & improved. Merchants now have more fine-grain control over follow-up questions and image requirements.
Apr 3, 2022
Payment Currency
Merchants can now refund customers in a currency that is different than the store’s default currency.
Apr 3, 2022
Manage Returns
Merchants can now specify which date to display in the Returns table: Shipment created date, Shipment shipped date, Shipment delivered date, and sort accordingly.
Apr 3, 2022
Manage Returns
Merchants can search for a specific value listed in the search box using the exact match filter.
Apr 3, 2022
Refund To Bank Account
Customers will be required to provide their first and last name in order to receive a refund to their bank accounts.
Mar 10, 2022
Date Filter
Merchants can now filter transactions by date or range of dates via the analytics transactions page.
Mar 10, 2022
Bank Refunds Report
Merchants are now able to generate reports for refunds to bank accounts via the analytics transactions page.
Mar 10, 2022
Auto-exchange
Merchants on the Pro plan can specify a Variant Exchange resolution to trigger the release of an exchange draft order automatically with configurable delay depending on various triggers.
Mar 10, 2022
Exchange to Cheaper Variant
Merchants can now offer customers the option to exchange for cheaper items and offer store credit or refund for the difference in payment.
Mar 10, 2022
EasyPost Integration
Merchants can create return labels and track them by connecting to their EasyPost account.
Feb 28, 2022
Return Label Fee
Merchants can set a return label fee for both Refunds and Exchanges in the policy rules.
Feb 28, 2022
Restocking fee in Exchange
Merchants can set a restocking fee for Exchanges in the policy rules.
Feb 28, 2022
Subscription Plans
We have introduced new subscription plans, which offer merchants more flexibility and features. Existing merchants can choose to upgrade to a new plan or keep their current plan.
Feb 15, 2022
Australia Post
Australia Post integration is now available to all merchants.
Feb 15, 2022
Refund by New Gift Cards
Merchants can now refund orders by issuing new gift cards.
Feb 7, 2022
Free Shipping for New Items
Merchants can now set Free Shipping as the shipping method for Variant Exchange.
Feb 7, 2022
Shipment Received Status Change
When the shipping label’s status is updated to “Delivered”, the RMA status automatically updates to “Shipment Received”. An internal note added now states that the RMA status changed by an automated process.
Feb 7, 2022
Emails Text Placeholder
Merchants can include custom text in emails after the email greeting.
Feb 7, 2022
RMA Internal Notes
When adding notes and/or attachments to RMA status update emails, they will appear in the RMA’s notes.
Feb 1, 2022
Eligibility by Order Tags
Merchants can now control which orders can be returned based on the tags applied to the order, not just product tags.
Feb 1, 2022
Pre-paid Label Auto-Selection
The cheapest carrier and/or service level can be automatically chosen for pre-paid labels based on the rates of the items being returned in the RMA. (Currently available for Shippo integrations.)
Feb 1, 2022
Asynchronous Report Generation
When generating a report that includes a lot of data, merchants may navigate away from the page while the report is generated in the background. Upon completion, the report will be available for download.
Feb 1, 2022
Tracking Emails
The “In-transit” and “shipment received” e-mail notifications now include tracking links.
Fed 1, 2022
Shipments
Update dates for Shippo shipments will now be displayed on the Shipments page.
Fed 1, 2022
Handle Multiple Items As One
When an order includes multiple instances of the same variant, the portal will group them into one item. The customer will be able to define how many items of the group they would like to return or exchange.
Jan 25, 2022
Packing Slip
Merchants can now ask customers to print a packing slip that will detail all the items they are supposed to return, whether for refund or exchange, and add it to the shipped package.
Jan 25, 2022
Taxes Calculator
Non-refundable items taxes will now be calculated correctly.
Jan 25, 2022
Pre-paid Labels
Merchants can now use pre-paid labels for Gift Returns.
Jan 25, 2022
Resend Status Email
Merchants can resend status emails with additional content such as return labels, additional notes.
Jan 17, 2022
Australia Post
Australia Post integration is now available.
Jan 17, 2022
Refund History
Transaction history for refunds has been improved.
Jan 17, 2022
Refund Exchange Items
Merchants can enable a refund of an exchanged item with the refund total of the original item as well as the price differences of a previous exchange.
Jan 4, 2022
Gift Returns Policy Rules
We improved our Gift Returns policy rule editor.
Jan 4, 2022
Default Refund Level
Control whether refunds will be at the Line-item level or at the Order level.
Jan 4, 2022
Canada Post
Improved Canada Post integration
Jan 4, 2022
Knowledge Base
Updated ReturnGO Knowledge Base.
Jan 4, 2022
Shipments Report
Improved Shipment report.
Jan 4, 2022
Gift Returns
Guest customers Shipping labels have been fixed.
Jan 4, 2021
Eligibility by Customer Location
Control the offered resolutions based on the customer region, state, province when relevant.
Dec 20, 2021
Billing History
Merchants can now see their billing plan, quotas, and all billing history in the ReturnGO app portal.
Dec 20, 2021
Performance Improvements
Returns page loading time has been significantly improved.
Dec 20, 2021
Canada Post
Improved Canada Post Shipping integration.
Dec 20, 2021
Eligibility by Order Window
We expanded the eligibility by order window capability to support more options such as time frames since Created, Fulfilled, or Delivered, and more.
Dec 13, 2021
Automatic Mark as Done
Merchants can define, per policy rule, if the RMA will be automatically marked as Done.
Dec 13, 2021
Report Export
We improved the export while adding 11 new fields.
Dec 13, 2021
Pages Load Time
Improved page load times.
Dec 13, 2021
Online Store 2.0 support
Improved theme support.
Dec 13, 2021
Bank Details Screen (IBAN)
Navigation flow was fixed.
Nov 29, 2021
Eligibility by Return Reason
Merchants have the ability to control the offered return resolutions based on the return reason. For example, customers who request an exchange because the items are damaged will receive a free shipping label.
Nov 29, 2021
Canada Post Integration
Direct integration with Canada Post.
Nov 29, 2021
Multiple Shipping Integrations
When using “Ship with pre-paid label” as a return method merchants can set each connection an individual Mailer ID when needed.
Nov 29, 2021
Add Policy Rule
Support for multiple policy rules with the same resolution was fixed.
Nov 29, 2021
Return Eligibility by Discount Code
Merchants can set return eligibility based on manual and/or automatic discount codes that were applied at checkout.
Nov 22, 2021
eMail Personalization
Merchants can personalize notification emails with customers by including a dynamic name field in the email template. (:first name”, “:last name”, or “:full name”)
Nov 22, 2021
Manage Returns Page
Improved Manage Returns page load time.
Nov 22, 2021
Updated Return Policy Rules
Merchants can now define multiple rules for the same resolution. Each policy rule can have different Eligibility conditions, return methods, and/or fees.
Nov 16, 2021
USPS tracking
Added additional shipping information.
Nov 16, 2021
Welcome pop-up
Improved Welcome pop-up.
Nov 16, 2021
Eligibility by number of exchanges
Merchants can control offered resolutions based on the number of times an item was exchanged.
Nov 9, 2021
Return methods
Improved page design.
Nov 9, 2021
RMA Card
Return label tracking number can now be found on:
– Internal notes
– Order notes
– Sent to Gorgias (when integrated)
Nov 9, 2021
Track prepaid shipping labels
Track customer’s shipments status of prepaid shipping labels created for RMAs.
Nov 9, 2021
Eligibility by RMA level parameters
The ability to control offered resolutions based on the selections composing the RMA.
Parameters:
– Sum of RMA items catalog prices
– Sum of RMA items paid prices
– Sum of RMA items cost
– Number of items in the RMA
Nov 3, 2021
Portal & Account Page
Fixed link and graphics styling.
Nov 3, 2021
Shipping Instruction
Fixed Zipcode apearance
Nov 3, 2021
What’s New
Oct 26, 2021
Translations
Improved the translation section and updated support text.
Oct 26, 2021
RMA Language
Merchants now see the RMA language next to the RMA number.
Oct 26, 2021
USPS Authentication
USPS changed one of the credentials required for account authentication. We now support both the OLD and the NEW credentials.
Oct 18, 2021
Onboarding Improvements
Updated the Help section with new updated information and added onboarding videos.
Oct 18, 2021
Translations improved
Improved translations page making it easier to find the texts you want to update.
Oct 18, 2021
Expired Session UX
The expired session page has a new look.
Oct 18, 2021
Policy confirmation link
Fixed link style.
Oct 18, 2021
Gift Returns
There is no default shipping address for new customers.
Oct 18, 2021
Gift Returns
Gift Returns allows gift recipients to submit a return request for store return or exchange.
Oct 11, 2021
Portal Responsiveness
We improved the way the portal looks and behaves on tablets and desktops.
Oct 11. 2021
Status filters
Filters show RMAs of all return method types
Oct 11, 2021
Order Power ERP
Send RMA information to Order Power
Oct 7, 2021
Policy rule editor
Merchants can define which items are eligible or not eligible by creating condition rules for the following parameters: item Catalog price, item price paid, item Cost, item Name, item Tags.
Sep 29, 2021
Account
Now we can have multiple portals per store.
Our default portal is for returns. A 2nd portal can be, for example, for Warranty claims.
Sep 29, 2021
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