Release Notes

Resend Status Email

Merchants can resend status emails with additional content such as return labels, additional notes.
Jan 17, 2022

Australia Post

Australia Post integration is now available.
Jan 17, 2022

Refund History

Transaction history for refunds has been improved.
Jan 17, 2022

Refund Exchange Items

Merchants can enable a refund of an exchanged item with the refund total of the original item as well as the price differences of a previous exchange.
Jan 4, 2022

Gift Returns Policy Rules

We improved our Gift Returns policy rule editor.
Jan 4, 2022

Default Refund Level

Control whether refunds will be at the Line-item level or at the Order level.
Jan 4, 2022

Canada Post

Improved Canada Post integration
Jan 4, 2022

Knowledge Base

Updated ReturnGO Knowledge Base.
Jan 4, 2022

Shipments Report

Improved Shipment report.
Jan 4, 2022

Gift Returns

Guest customers Shipping labels have been fixed.
Jan 4, 2021

Eligibility by Customer Location

Control the offered resolutions based on the customer region, state, province when relevant.
Dec 20, 2021

Billing History

Merchants can now see their billing plan, quotas, and all billing history in the ReturnGO app portal.
Dec 20, 2021

Performance Improvements

Returns page loading time has been significantly improved.
Dec 20, 2021

Canada Post

Improved Canada Post Shipping integration.
Dec 20, 2021

Eligibility by Order Window

We expanded the eligibility by order window capability to support more options such as time frames since Created, Fulfilled, or Delivered, and more.
Dec 13, 2021

Automatic Mark as Done

Merchants can define, per policy rule, if the RMA will be automatically marked as Done.
Dec 13, 2021

Report Export 

We improved the export while adding 11 new fields.
Dec 13, 2021

Pages Load Time

Improved page load times.
Dec 13, 2021

Online Store 2.0 support

Improved theme support.
Dec 13, 2021

Bank Details Screen (IBAN)

Navigation flow was fixed.
Nov 29, 2021

Eligibility by Return Reason

Merchants have the ability to control the offered return resolutions based on the return reason. For example, customers who request an exchange because the items are damaged will receive a free shipping label.
Nov 29, 2021

Canada Post Integration

Direct integration with Canada Post.
Nov 29, 2021

Multiple Shipping Integrations

When using “Ship with pre-paid label” as a return method merchants can set each connection an individual Mailer ID when needed.
Nov 29, 2021

Add Policy Rule

Support for multiple policy rules with the same resolution was fixed.
Nov 29, 2021

Return Eligibility by Discount Code

Merchants can set return eligibility based on manual and/or automatic discount codes that were applied at checkout.
Nov 22, 2021

eMail Personalization

Merchants can personalize notification emails with customers by including a dynamic name field in the email template. (:first name”, “:last name”, or “:full name”)
Nov 22, 2021

Manage Returns Page

Improved Manage Returns page load time.
Nov 22, 2021

Updated Return Policy Rules

Merchants can now define multiple rules for the same resolution. Each policy rule can have different Eligibility conditions, return methods, and/or fees.
Nov 16, 2021

USPS tracking

Added additional shipping information.
Nov 16, 2021

Welcome pop-up

Improved Welcome pop-up.
Nov 16, 2021

Eligibility by number of exchanges

Merchants can control offered resolutions based on the number of times an item was exchanged.
Nov 9, 2021

Return methods

Improved page design.
Nov 9, 2021

RMA Card

Return label tracking number can now be found on:
– Internal notes
– Order notes
– Sent to Gorgias (when integrated)
Nov 9, 2021

Track prepaid shipping labels 

Track customer’s shipments status of prepaid shipping labels created for RMAs.
Nov 9, 2021

Eligibility by RMA level parameters

The ability to control offered resolutions based on the selections composing the RMA.
Parameters:
– Sum of RMA items catalog prices
– Sum of RMA items paid prices
– Sum of RMA items cost
– Number of items in the RMA
Nov 3, 2021

Portal & Account Page

Fixed link and graphics styling.
Nov 3, 2021

Shipping Instruction

Fixed Zipcode apearance 
Nov 3, 2021

What’s New

We added a what’s new page so users can stay up-to-date with the new features, enhancements, fixes, and more…
Oct 26, 2021

Translations

Improved the translation section and updated support text.
Oct 26, 2021

RMA Language 

Merchants now see the RMA language next to the RMA number.
Oct 26, 2021

USPS Authentication

USPS changed one of the credentials required for account authentication. We now support both the OLD and the NEW credentials.
Oct 18, 2021

Onboarding Improvements

Updated the Help section with new updated information and added onboarding videos.
Oct 18, 2021

Translations improved

Improved translations page making it easier to find the texts you want to update.
Oct 18, 2021

Expired Session UX

The expired session page has a new look.
Oct 18, 2021

Policy confirmation link

Fixed link style.
Oct 18, 2021

Gift Returns

There is no default shipping address for new customers.
Oct 18, 2021

Gift Returns

Gift Returns allows gift recipients to submit a return request for store return or exchange.
Oct 11, 2021

Portal Responsiveness

We improved the way the portal looks and behaves on tablets and desktops.
Oct 11. 2021

Status filters

Filters show RMAs of all return method types
Oct 11, 2021

Order Power ERP

Send RMA information to Order Power
Oct 7, 2021

Policy rule editor

Merchants can define which items are eligible or not eligible by creating condition rules for the following parameters: item Catalog price,  item price paid,  item Cost, item Name, item Tags.
Sep 29, 2021

Account

Now we can have multiple portals per store.
Our default portal is for returns. A 2nd portal can be, for example, for Warranty claims.
Sep 29, 2021

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