Release Notes
January 26, 2025
Update
Update Helpdesk per Policy Rule
type: Update
release_note_text:
Merchants can now define per policy rule whether to create tickets in a helpdesk system for RMAs using that policy rule.
January 19, 2025
Feature
Return Guard (Beta)
type: Feature
release_note_text:
Use ReturnGO for free, reduce return costs, and generate new revenue streams using a return coverage model that lets you offer shoppers the option of paying a small fee when ordering, to get a free return later. This feature is in closed beta.
January 19, 2025
Feature
Cin7 Integration
type: Feature
release_note_text:
The integration with Cin7 Omni is now available to all merchants on the Enterprise plan, enabling merchants to sync returns information with their ERP system.
January 19, 2025
Feature
Zendesk Widget
type: Feature
release_note_text:
Merchants can now add a ReturnGO widget to their Zendesk dashboard, enabling merchants to view and process RMAs directly from Zendesk.
January 19, 2025
Update
Peoplevox Integration Improvements
type: Update
release_note_text:
The Peoplevox integration has been updated to remove the “RG” prefix from created returns
January 19, 2025
Update
SendCloud Integration Improvements
type: Update
release_note_text:
The SendCloud integration now validates that house number input data is numeric only for certain countries.
January 19, 2025
Update
LabelGO Powered by Easyship Integration Error Messages
type: Update
release_note_text:
Label error messages for the integration with LabelGO powered by Easyship are now more clearly displayed.
January 19, 2025
Update
LabelGO Powered by Easyship Integration HS Codes
type: Update
release_note_text:
Inputting HS codes is no longer mandatory in the integration with LabelGO powered by Easyship. Generic HS codes are used instead, which can be overridden by merchants as needed.
January 19, 2025
Update
ShipHero Integration Improvements
type: Update
release_note_text:
Merchants using the ShipHero integration can now fetch orders by either order ID or order name.
January 19, 2025
Bug Fix
RMA Page Loading Speed
type: Bug Fix
release_note_text:
The viewing and loading speed of uploaded media on RMA pages has been enhanced.
December 29, 2024
Feature
Create RMAs via API
type: Feature
release_note_text:
Merchants can now use the ReturnGO API to create RMAs from an external platform.
December 29, 2024
Update
Follow-Up Questions in Internally Created RMAs
type: Update
release_note_text:
Merchants can now answer return reason follow-up questions when creating an RMA through the dashboard.
December 29, 2024
Update
ReturnGO API Improvements
type: Update
release_note_text:
The ReturnGO API now sends return reason follow-up questions and uploaded media, making it easier for merchants to manage RMAs in external systems.
December 29, 2024
Update
Brightpearl Bundles
type: Update
release_note_text:
Brightpearl bundles are now supported for merchants using the Brightpearl integration.
December 29, 2024
Update
Expiring Portal Payments Documentation
type: Update
release_note_text:
Portal payments now have clearer documentation and a new filter to track RMAs with expired or soon-to-expire payments on the RMA page.
December 29, 2024
Update
Retry Auto-Refunds
type: Update
release_note_text:
ReturnGO’s auto-refunds feature now automatically retries to issue refunds that failed due to temporary network or internal errors.
December 12, 2024
Feature
Shop App Integration
type: Feature
release_note_text:
Enable customers to initiate and view returns directly from the Shop app, powered by Shopify, leading them directly to your brand’s return portal.
December 12, 2024
Update
Easypost QR Codes
December 12, 2024
Update
Stripe Integration Improvements
type: Update
release_note_text:
When the authorization expiration date from Stripe differs from the timeframe defined by the merchant in ReturnGO, ReturnGO now documents and references the Stripe-provided date as the relevant expiration date.
December 12, 2024
Update
Shop Now for Hydrogen Stores
type: Update
release_note_text:
Merchants with Shopify Hydrogen stores can now seamlessly offer the Shop Now experience on their custom storefronts.