type: Feature

release_note_text:

When an RMA with a pending, unused Ship by ReturnGO label is canceled, the Easyship label is automatically voided and the label cost is refunded to the merchant wallet with a “Refund” entry recorded in the wallet history.

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type: Feature

release_note_text:

Merchants can now configure Mark as Done to run immediately or after a set delay only when selected conditions are met, including item validation (full or partial), refunds, exchanges, or other automations.

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type: Update

release_note_text:

The Date Created and Reserved Item Expiration filters in the RMAs list now apply the merchant’s timezone in the dashboard while keeping date ranges standardized for consistent filtering across timezones.

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type: Update

release_note_text:

Shipments filters in Returns Management now use the DateRangePicker V2 with ISO UTC date ranges to provide precise, timezone-aware filtering across the dashboard, including exact Order Tracking report boundaries and improved validation for empty values and the “all” keyword.

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type: Update

release_note_text:

The Analytics Transactions page now uses a timezone-aware date picker to ensure consistent date-range filtering across time zones, with improved validation and clearer filter clearing.

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type: Update

release_note_text:

The policy rule editor in the dashboard now uses a timezone-aware date picker for single-day and range rules to ensure consistent date selection and validation across time zones.

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type: Update

release_note_text:

The RMA list in the dashboard now displays dates using each merchant’s timezone and date format preferences, with dates falling back to UTC when timezone support is disabled and reserved-item tooltips formatted consistently.

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type: Feature

release_note_text:

The RMA page now displays dates in the RMA details, timeline, and payment sections based on each merchant’s timezone and date format preferences for consistent timestamps.

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type: Update

release_note_text:

When customers select an exchange with no refund required, the portal now hides refund method details on the final screens to reduce confusion.

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type: Update

release_note_text:

When an immediate auto-refund is initiated, the dashboard now adds a note to the RMA timeline indicating the refund is processing, while scheduled auto-refunds remain unchanged.

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type: Update

release_note_text:

The Sendcloud integration now supports additional carrier contracts and services in Returns mapping, enabling merchants to generate return labels with more carriers out of the box.

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type: Update

release_note_text:

Ship by ReturnGO label voiding is now always available, allowing merchants to void shipping labels at any time without additional configuration.

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type: Update

release_note_text:

The Edge portal now supports configurable “Locate Order” text via the Languages CSV and portal settings to help merchants align the portal experience with existing workflows.

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type: Update

release_note_text:

The Order Tracking screen is now available in the Edge portal, enabling customers to open tracking links with improved routing.

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type: Feature

release_note_text:

The portal now lets customers select a complete return proposal in a single Choose Resolution step that combines resolution and shipping method options (or shipping-only in upsell/no-refund flows) and carries the selected proposal through RMA creation.

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type: Update

release_note_text:

The Rebound integration now supports additional shipping services, giving merchants more options when generating return labels and routing RMAs.

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type: Update

release_note_text:

The refund calculator in the dashboard now displays only fees applied to the RMA for a clearer and more accurate refund breakdown.

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type: Update

release_note_text:

When merchants enable “Allow RMA creation” in the dashboard, the Edge portal now lets customers complete return requests without interruptions and automatically includes any conflicting out-of-policy items in the created RMA for downstream processing.

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type: Update

release_note_text:

The Edge portal now blocks RMA creation for out-of-policy items based on the dashboard setting, stopping the flow and displaying an error screen to match Classic portal behavior.

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type: Feature

release_note_text:

The Returns Management page now includes a Refund/Payment Status dropdown filter to segment RMAs by Not Refunded, Refunded, Not Paid, Paid, or Expiring/Expired payments alongside existing filters.

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