Release Notes

Cancel RMAs via API

Merchants can now cancel RMAs via the ReturnGO API.
November 22, 2022

Draft Order Texts

Merchants can now edit the text ReturnGO adds to charged fees and exchange draft orders.
November 22, 2022

New Languages Page

Merchants can now add and remove languages from a designated language page. Editing languages is still done on each page separately.
November 22, 2022

Return Label Fee Invoicing

Merchants can now choose for return label fees to be paid separately by invoice or deducted from the refund.
November 7, 2022

Updated Analytics Page

All merchants can now access the updated return analytics page.
November 7, 2022

Eligibility by Number of Items in Order

Merchants can now create order eligibility conditions based on the number of items in the original order.
November 7, 2022

Eligibility by Collection ID

Merchants can now create item eligibility conditions based on the collections that items are in, which are identified by collection ID.
November 7, 2022

Australia Post Tracking

Labels created with the Australia Post integration are now tracked.
November 7, 2022

Shipment Notification Configuration

Merchants can now configure automated shipment notifications per return method
November 7, 2022

Media Type and Size Limits

The Return Portal now limits media type and size for return reason media uploads.
November 7, 2022

Phone Numbers in Shipping Integrations

Spaces are now automatically removed from phone numbers when sent to integrated shipping carriers.
November 7, 2022

RMA Error Indications

Merchants will now see RMA error indications on RMA Cards, the dashboard homepage, and the Manage Returns page.
October 26, 2022

Ineligible Item Errors

In cases where customers arrive at the Select Resolution screen and there are no eligible policy rules for a particular item, customers will be notified about it. Customers are able to create RMAs in such cases and which will appear to merchants with a warning indication about the item’s resolution.
October 26, 2022

Restocking Location

Merchants can now choose which online inventory to restock items to, and define the default restocking location for each return method.
October 6, 2022

Integrations

ShipEdge, ShipBob, Cargo, and ShippyPro integrations are now available to all merchants.
October 6, 2022

Shipment Addresses

Shipment addresses are now included in response to RMA detail API request calls.
October 6, 2022

Transactions Page

Refunds to bank accounts now appear on the transactions page.
October 6, 2022

Long Product Names

Products with long names are now displayed more clearly in the Return Portal.
October 6, 2022

International Commercial Invoices

Commercial invoices generated with international shipping labels are now included in return label PDFs.
September 22, 2022

Help Desk Ticket Conditions

Merchants can now configure Help Desk integrations by defining when and how tickets are created and updated.
September 15, 2022

Open RMAs Filter

A new default RMA status filter has been added to the Manage Returns page, which displays only RMAs that require further action.
September 15, 2022

RMA Canceling

Merchants can now cancel and reopen RMAs.
September 15, 2022

Eligibility by Payment Method

Merchants can now create order eligibility conditions based on the payment method used.
August 31, 2022

Disabled Refund to Payment Method

Merchants can now choose to display a disabled Refund to Payment method policy rule in the Return Portal when there is no eligible Refund to Payment method policy rule for an item.
August 31, 2022

Report Download

Reports can now be downloaded immediately once generated.
August 31, 2022

Variant Option Names

Merchants can now rename variant options for which the size chart is displayed in the Return Portal.
August 31, 2022

Locate Order

It is now possible to return orders with a large number of items through the Return Portal.
August 31, 2022

Return Method Editor

It is now possible to save changes to return method settings when English is disabled.
August 31, 2022

Email Logo Height

Logos in customer emails are now displayed in the correct height.
August 31, 2022

Variant Selection Layout

Merchants can now define the available and default layout options in the Variant Selection page of the Return Portal.
August 24, 2022

Customer Eligibility Conditions

Merchants can now create eligibility conditions based on the number of RMAs a customer has created.
August 24, 2022

Exchange Eligibility Conditions

Merchants can now create eligibility conditions for exchanges based on RMA parameters.
August 24, 2022

Return Reasons

Merchants are now able to add, reorder, and delete return reasons.
August 24, 2022

Store Credit

Merchants can now manually adjust customers’ store credit balances.
August 24, 2022

ReturnGO API

ReturnGO API response during RMA processing now contains details about charged fees and exchanges.
August 24, 2022

Item Eligibility Conditions

Merchants can now create item eligibility conditions based on vendor.
August 17, 2022

New Item Label

New exchanged items are now correctly marked on the RMA card.
August 17, 2022

Fixed Variant Prices Per Market

Price differences in exchanges can now be calculated based on fixed prices for specific variants.
August 17, 2022

EasyPost International Shipping Labels

Merchants integrated with EasyPost can now automatically generate return labels for international shipments.
August 9, 2022

Shippo International Shipping Labels

Merchants integrated with Shippo can now automatically generate return labels for international shipments.
August 9, 2022

Return Label Fees

Return label fees are now removed when the return method is changed to not require shipping.
August 9, 2022

Shipmondo Integration

Merchants integrated with Shipmondo now get switched to an available service when there is an issue with the defined service level.
August 9, 2022

Item Eligibility Conditions

Merchants can now create item eligibility conditions based on weight per unit.
July 31, 2022

Customer Eligibility Conditions

Merchants can now create customer eligibility conditions based on customer registration type.
July 31, 2022

Order Eligibility Conditions

Merchants can now create order eligibility conditions based on the paid value of included catalog items.
July 31, 2022

Return Reason Translation

When editing language texts, merchants now see the text of their default language to refer to.
July 31, 2022

Third-Party Item Validation

When integrated with a third-party item validation provider, merchants now can see third-party item inspection statuses and results in internal notes and line-item validation details.
July 31, 2022

API Testing

Merchants can now test the API directly from the API reference page.
July 31, 2022

Auto-Exchange by Item Validation

Merchants can now set auto-exchange to be triggered when all returned items in an RMA have been inspected and validated.
July 31, 2022

Policy Confirmation Page

Merchants can now format the policy confirmation page description text in the Return Portal.
July 31, 2022

Item Validation Status Filter

Merchants can now filter RMAs by item validation status.
July 31, 2022

Gift Returns Locate Order Page

Gift recipients can now submit RMAs using email addresses containing “+”.
July 31, 2022

API Page

Merchants can now generate and delete API keys.
July 20, 2022

Zendesk Integration

Zendesk integration is now available to all merchants.
July 20, 2022

Order Eligibility Conditions

Merchants can now create eligibility conditions based on the amount of RMAs per order.
July 20, 2022

Variant Selection

Customers can now view available variants in the Return Portal as Options or as Items.
July 20, 2022

Return Reasons

Merchants can now easily reorder follow-up questions and answers in multiple-choice questions.
July 20, 2022

Get RMA API Endpoint

The Get RMA API endpoint now offers more effective RMA search capabilities.
July 20, 2022

Return Portal Display Settings

Merchants can now define the layout in which lists are displayed on wide screens.
July 20, 2022

Email Logo Size

Emails now support a wider range of logo widths.
July 20, 2022

Policy Rule Conditions

Merchants can now create policy rule eligibility conditions based on customer tags.
July 6, 2022

Policy Rule Editor

Product and order tags from the time of purchase are now saved for future use.
July 6, 2022

Product Names

Product names that include HTML tags are now displayed correctly in the Return Portal.
July 6, 2022

Online Store Inventory

The Return Portal now displays only items that are in the online store’s inventory, based on the store’s location settings in Shopify.
July 6, 2022

Variant Selection Display

The design of the variant exchange page in the Return Portal has been improved to display variant images, price differences, and stock status more clearly.
July 6, 2022

Return Shipping Labels

Return shipping labels now include the return type: return, exchange, or mixed.
July 6, 2022

Zip Code Input

The zip code input on the Locate Order page of the Return Portal has been improved.
June 23, 2022

Packing Slips

In addition to improving the packing slip layout, the email address and phone number of customers have been removed.
June 16, 2022

Single-Product Orders

The Return Portal automatically selects items in orders that include only one item or multiples of the same item.
June 16, 2022

Single Item RMA

Refund requests for only one item now bypass the Confirmation Page in the Return Portal.
June 16, 2022

Policy Rule Editor

Restocking and return label fee settings have been improved to more accurately reflect return method changes.
June 16, 2022

Return Reasons

Merchants now have more fine-grain control over return reason questions.
– Add/delete follow-up questions in the return reason editor.
– Add/delete answers for multiple-choice follow-up questions.
June 7, 2022

Variant Image Display

Customers now see an image of the new variant in the Confirm and Select Resolution stages of the Return Portal when requesting a variant exchange.
June 7, 2022

RMA Internal Notes

Refund errors and restocking are now recorded in the RMA internal notes.
June 7, 2022

Tax Disclaimer

Customers now see a disclaimer in the Return Portal only if taxes are not included in the item’s price.
June 7, 2022

RMA Status Update Emails

Custom currency formats are now displayed as intended.
June 7, 2022

ReturnGO API

ReturnGO API is now in beta with functions such as access to RMA lists, details, comments, and status changes. Contact us for more information.
May 23, 2022

Shipping Integrations

Shipmondo integration is now available to all merchants.
May 23, 2022

Product Exchange

Merchants on the Advanced plan and above can now create product exchange policy rules, allowing customers to exchange any two products.
May 23, 2022

Cost-based Return Label Fees

Merchants can set a return label fee that is based on the cost of the label:
– Return Label Cost: The cost of the return label as received from the carrier.
– Return Label Cost + Per Item Fee: The cost of the return label plus a fee for each item included in the shipment.
– Return Label Cost + Shipment Fee: The cost of the label plus a fee, regardless of how many items are included in the shipment.

May 9, 2022

Shipping Integration

Improvements have been made to the shipping tracking stability.
Apr 26, 2022

Return Methods

In the “Ship with pre-paid label” return method, after an aggregator/carrier account is connected, merchants will be notified about the Labels tracking type, which may be one of the following: Automatic, Manual Registration, Registration by support, or Currently not supported.
Apr 12, 2022

Return Methods

With EasyPost, DHL labels are now generated as PDFs, which place the label on a separate page from the waybill.
Apr 12, 2022

Portal

Our system now supports orders that have been fulfilled in more than 3 parts.
Apr 12, 2022

Portal

In the absence of a payment gateway in the order, the portal will refer to the transaction as a COD transaction.
Apr 12, 2022

Return Reasons

The return reasons solution has been renewed & improved. Merchants now have more fine-grain control over follow-up questions and image requirements.
Apr 3, 2022

Payment Currency

Merchants can now refund customers in a currency that is different than the store’s default currency.
Apr 3, 2022

Manage Returns

Merchants can now specify which date to display in the Returns table: Shipment created date, Shipment shipped date, Shipment delivered date, and sort accordingly.
Apr 3, 2022

Manage Returns

Merchants can search for a specific value listed in the search box using the exact match filter.
Apr 3, 2022

Refund To Bank Account

Customers will be required to provide their first and last name in order to receive a refund to their bank accounts.
Mar 10, 2022

Date Filter

Merchants can now filter transactions by date or range of dates via the analytics transactions page.
Mar 10, 2022

Bank Refunds Report

Merchants are now able to generate reports for refunds to bank accounts via the analytics transactions page.
Mar 10, 2022

Auto-exchange

Merchants on the Pro plan can specify a Variant Exchange resolution to trigger the release of an exchange draft order automatically with configurable delay depending on various triggers.
Mar 10, 2022

Exchange to Cheaper Variant

Merchants can now offer customers the option to exchange for cheaper items and offer store credit or refund for the difference in payment.
Mar 10, 2022

EasyPost Integration

Merchants can create return labels and track them by connecting to their EasyPost account.
Feb 28, 2022

Return Label Fee

Merchants can set a return label fee for both Refunds and Exchanges in the policy rules.
Feb 28, 2022

Restocking fee in Exchange

Merchants can set a restocking fee for Exchanges in the policy rules.
Feb 28, 2022

Subscription Plans

We have introduced new subscription plans, which offer merchants more flexibility and features. Existing merchants can choose to upgrade to a new plan or keep their current plan.
Feb 15, 2022

Australia Post

Australia Post integration is now available to all merchants.
Feb 15, 2022

Refund by New Gift Cards

Merchants can now refund orders by issuing new gift cards.
Feb 7, 2022

Free Shipping for New Items

Merchants can now set Free Shipping as the shipping method for Variant Exchange.
Feb 7, 2022

Shipment Received Status Change

When the shipping label’s status is updated to “Delivered”, the RMA status automatically updates to “Shipment Received”. An internal note added now states that the RMA status changed by an automated process.
Feb 7, 2022

Emails Text Placeholder

Merchants can include custom text in emails after the email greeting.
Feb 7, 2022

RMA Internal Notes

When adding notes and/or attachments to RMA status update emails, they will appear in the RMA’s notes.
Feb 1, 2022

Eligibility by Order Tags

Merchants can now control which orders can be returned based on the tags applied to the order, not just product tags.
Feb 1, 2022

Pre-paid Label Auto-Selection

The cheapest carrier and/or service level can be automatically chosen for pre-paid labels based on the rates of the items being returned in the RMA. (Currently available for Shippo integrations.)
Feb 1, 2022

Asynchronous Report Generation

When generating a report that includes a lot of data, merchants may navigate away from the page while the report is generated in the background. Upon completion, the report will be available for download.
Feb 1, 2022

Tracking Emails

The “In-transit” and “shipment received” e-mail notifications now include tracking links.
Fed 1, 2022

Shipments

Update dates for Shippo shipments will now be displayed on the Shipments page.
Fed 1, 2022

Handle Multiple Items As One

When an order includes multiple instances of the same variant, the portal will group them into one item. The customer will be able to define how many items of the group they would like to return or exchange.
Jan 25, 2022

Packing Slip

Merchants can now ask customers to print a packing slip that will detail all the items they are supposed to return, whether for refund or exchange, and add it to the shipped package.
Jan 25, 2022

Taxes Calculator

Non-refundable items taxes will now be calculated correctly.
Jan 25, 2022

Pre-paid Labels

Merchants can now use pre-paid labels for Gift Returns.
Jan 25, 2022

Resend Status Email

Merchants can resend status emails with additional content such as return labels, additional notes.
Jan 17, 2022

Australia Post

Australia Post integration is now available.
Jan 17, 2022

Refund History

Transaction history for refunds has been improved.
Jan 17, 2022

Refund Exchange Items

Merchants can enable a refund of an exchanged item with the refund total of the original item as well as the price differences of a previous exchange.
Jan 4, 2022

Gift Returns Policy Rules

We improved our Gift Returns policy rule editor.
Jan 4, 2022

Default Refund Level

Control whether refunds will be at the Line-item level or at the Order level.
Jan 4, 2022

Canada Post

Improved Canada Post integration
Jan 4, 2022

Knowledge Base

Updated ReturnGO Knowledge Base.
Jan 4, 2022

Shipments Report

Improved Shipment report.
Jan 4, 2022

Gift Returns

Guest customers Shipping labels have been fixed.
Jan 4, 2021

Eligibility by Customer Location

Control the offered resolutions based on the customer region, state, province when relevant.
Dec 20, 2021

Billing History

Merchants can now see their billing plan, quotas, and all billing history in the ReturnGO app portal.
Dec 20, 2021

Performance Improvements

Returns page loading time has been significantly improved.
Dec 20, 2021

Canada Post

Improved Canada Post Shipping integration.
Dec 20, 2021

Eligibility by Order Window

We expanded the eligibility by order window capability to support more options such as time frames since Created, Fulfilled, or Delivered, and more.
Dec 13, 2021

Automatic Mark as Done

Merchants can define, per policy rule, if the RMA will be automatically marked as Done.
Dec 13, 2021

Report Export 

We improved the export while adding 11 new fields.
Dec 13, 2021

Pages Load Time

Improved page load times.
Dec 13, 2021

Online Store 2.0 support

Improved theme support.
Dec 13, 2021

Bank Details Screen (IBAN)

Navigation flow was fixed.
Nov 29, 2021

Eligibility by Return Reason

Merchants have the ability to control the offered return resolutions based on the return reason. For example, customers who request an exchange because the items are damaged will receive a free shipping label.
Nov 29, 2021

Canada Post Integration

Direct integration with Canada Post.
Nov 29, 2021

Multiple Shipping Integrations

When using “Ship with pre-paid label” as a return method merchants can set each connection an individual Mailer ID when needed.
Nov 29, 2021

Add Policy Rule

Support for multiple policy rules with the same resolution was fixed.
Nov 29, 2021

Return Eligibility by Discount Code

Merchants can set return eligibility based on manual and/or automatic discount codes that were applied at checkout.
Nov 22, 2021

eMail Personalization

Merchants can personalize notification emails with customers by including a dynamic name field in the email template. (:first name”, “:last name”, or “:full name”)
Nov 22, 2021

Manage Returns Page

Improved Manage Returns page load time.
Nov 22, 2021

Updated Return Policy Rules

Merchants can now define multiple rules for the same resolution. Each policy rule can have different Eligibility conditions, return methods, and/or fees.
Nov 16, 2021

USPS tracking

Added additional shipping information.
Nov 16, 2021

Welcome pop-up

Improved Welcome pop-up.
Nov 16, 2021

Eligibility by number of exchanges

Merchants can control offered resolutions based on the number of times an item was exchanged.
Nov 9, 2021

Return methods

Improved page design.
Nov 9, 2021

RMA Card

Return label tracking number can now be found on:
– Internal notes
– Order notes
– Sent to Gorgias (when integrated)
Nov 9, 2021

Track prepaid shipping labels 

Track customer’s shipments status of prepaid shipping labels created for RMAs.
Nov 9, 2021

Eligibility by RMA level parameters

The ability to control offered resolutions based on the selections composing the RMA.
Parameters:
– Sum of RMA items catalog prices
– Sum of RMA items paid prices
– Sum of RMA items cost
– Number of items in the RMA
Nov 3, 2021

Portal & Account Page

Fixed link and graphics styling.
Nov 3, 2021

Shipping Instruction

Fixed Zipcode apearance 
Nov 3, 2021

What’s New

We added a what’s new page so users can stay up-to-date with the new features, enhancements, fixes, and more…
Oct 26, 2021

Translations

Improved the translation section and updated support text.
Oct 26, 2021

RMA Language 

Merchants now see the RMA language next to the RMA number.
Oct 26, 2021

USPS Authentication

USPS changed one of the credentials required for account authentication. We now support both the OLD and the NEW credentials.
Oct 18, 2021

Onboarding Improvements

Updated the Help section with new updated information and added onboarding videos.
Oct 18, 2021

Translations improved

Improved translations page making it easier to find the texts you want to update.
Oct 18, 2021

Expired Session UX

The expired session page has a new look.
Oct 18, 2021

Policy confirmation link

Fixed link style.
Oct 18, 2021

Gift Returns

There is no default shipping address for new customers.
Oct 18, 2021

Gift Returns

Gift Returns allows gift recipients to submit a return request for store return or exchange.
Oct 11, 2021

Portal Responsiveness

We improved the way the portal looks and behaves on tablets and desktops.
Oct 11. 2021

Status filters

Filters show RMAs of all return method types
Oct 11, 2021

Order Power ERP

Send RMA information to Order Power
Oct 7, 2021

Policy rule editor

Merchants can define which items are eligible or not eligible by creating condition rules for the following parameters: item Catalog price,  item price paid,  item Cost, item Name, item Tags.
Sep 29, 2021

Account

Now we can have multiple portals per store.
Our default portal is for returns. A 2nd portal can be, for example, for Warranty claims.
Sep 29, 2021