Release Notes

February 22, 2024

Feature

Shopify Returns

type: Feature

release_note_text:

The native Shopify returns integration is now available to all merchants, enabling ReturnGO to create native Shopify returns for orders and update the Shopify return and order in real-time. In the future, Shopify will make this mandatory, requiring that all returns be processed in this way.

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February 22, 2024

Update

ReBound Returns Integration

type: Update

release_note_text:

The Rebound Returns shipping integration is now available to all merchants, enabling you to generate return shipping labels.

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February 22, 2024

Update

Portal Isolation

type: Update

release_note_text:

The portal can now be isolated in order to prevent website theme styling from conflicting with the portal design.

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February 22, 2024

Update

Email Notifications Page Enhancements

type: Update

release_note_text:

The appearance and usability of the email notification settings have been improved.

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February 22, 2024

Update

Instant Exchange Triggers

type: Update

release_note_text:

Merchants can now set the instant exchange capture triggers per policy rule.

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February 22, 2024

Bug Fix

Portal Bug Fixes

type: Bug Fix

release_note_text:

Various bug fixes have been made to the portal.

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February 15, 2024

Update

Spanish Dashboard

type: Update

release_note_text:

Merchants can now use key return processing pages of the ReturnGO dashboard in Spanish.

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February 15, 2024

Feature

Portal Checkout (Beta)

type: Feature

release_note_text:

Let customers pay their RMA balance through the return portal instead of through a separate invoice.

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February 15, 2024

Update

Refund to Bank Account Enhancements

type: Update

release_note_text:

The refund to bank account option now enables merchants to customize the fields required from customers.

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February 15, 2024

Bug Fix

Various Bug Fixes

type: Bug Fix

release_note_text:

Several bug fixes have been implemented.

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February 4, 2024

Feature

Select Dashboard Language

type: Feature

release_note_text:

Users can now select the default language of the ReturnGO dashboard.

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February 4, 2024

Feature

Exchange Price Differences by Catalog Price at Purchase

type: Feature

release_note_text:

Merchants can now set exchange price differences to be calculated based on the catalog price at the time of purchase.

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February 4, 2024

Feature

DHL Integration Enhancements

type: Feature

release_note_text:

Commercial invoices generated through the DHL Express integration now include air waybills (AWB) for faster customs clearance.

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February 4, 2024

Feature

Shopify Returns (Beta)

type: Feature

release_note_text:

ReturnGO has integrated with Shopify’s new returns API to create native Shopify returns for orders and update the Shopify return and order in real-time. This will become mandatory in the future, with all returns processed through Shopify.

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February 4, 2024

Feature

Integration With Vesyl (Beta)

type: Feature

release_note_text:

The integration with Vesyl is now available in beta, enabling merchants to connect to various shipping carriers for return shipments and return labels.

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February 4, 2024

Update

Mandatory Instant Exchanges

type: Update

release_note_text:

Merchants can now require all exchanges to be instant exchanges.

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February 4, 2024

Bug Fix

Manually-Approved Policy Rules

type: Bug Fix

release_note_text:

No Shipment Required return methods can now be combined with manual approval in policy rules.

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February 4, 2024

Bug Fix

UI Enhancements

type: Bug Fix

release_note_text:

Several small UI enhancements have been made to the ReturnGO dashboard.

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January 22, 2024

Feature

Switch to Exchange

type: Feature

release_note_text:

Switch to Exchange is now available in beta, enabling merchants to reduce refunds and retain revenue by incentivizing customers who request a refund to exchange their product instead with an added bonus.

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January 22, 2024

Feature

FedEx Integration

type: Feature

release_note_text:

ReturnGO is now FedEx-certified and the integration with FedEx is now available in beta, enabling merchants to ship returns and generate return labels through FedEx.

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