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Release Notes

January 26, 2025

Update

Update Helpdesk per Policy Rule

type: Update

release_note_text:

Merchants can now define per policy rule whether to create tickets in a helpdesk system for RMAs using that policy rule.

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January 19, 2025

Feature

Return Guard (Beta)

type: Feature

release_note_text:

Use ReturnGO for free, reduce return costs, and generate new revenue streams using a return coverage model that lets you offer shoppers the option of paying a small fee when ordering, to get a free return later. This feature is in closed beta.

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January 19, 2025

Feature

Cin7 Integration

type: Feature

release_note_text:

The integration with Cin7 Omni is now available to all merchants on the Enterprise plan, enabling merchants to sync returns information with their ERP system.

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January 19, 2025

Feature

Zendesk Widget

type: Feature

release_note_text:

Merchants can now add a ReturnGO widget to their Zendesk dashboard, enabling merchants to view and process RMAs directly from Zendesk.

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January 19, 2025

Update

Peoplevox Integration Improvements

type: Update

release_note_text:

The Peoplevox integration has been updated to remove the “RG” prefix from created returns

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January 19, 2025

Update

SendCloud Integration Improvements

type: Update

release_note_text:

The SendCloud integration now validates that house number input data is numeric only for certain countries.

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January 19, 2025

Update

LabelGO Powered by Easyship Integration Error Messages

type: Update

release_note_text:

Label error messages for the integration with LabelGO powered by Easyship are now more clearly displayed.

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January 19, 2025

Update

LabelGO Powered by Easyship Integration HS Codes

type: Update

release_note_text:

Inputting HS codes is no longer mandatory in the integration with LabelGO powered by Easyship. Generic HS codes are used instead, which can be overridden by merchants as needed.

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January 19, 2025

Update

ShipHero Integration Improvements

type: Update

release_note_text:

Merchants using the ShipHero integration can now fetch orders by either order ID or order name.

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January 19, 2025

Bug Fix

RMA Page Loading Speed

type: Bug Fix

release_note_text:

The viewing and loading speed of uploaded media on RMA pages has been enhanced.

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December 29, 2024

Feature

Create RMAs via API

type: Feature

release_note_text:

Merchants can now use the ReturnGO API to create RMAs from an external platform.

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December 29, 2024

Update

Follow-Up Questions in Internally Created RMAs

type: Update

release_note_text:

Merchants can now answer return reason follow-up questions when creating an RMA through the dashboard.

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December 29, 2024

Update

ReturnGO API Improvements

type: Update

release_note_text:

The ReturnGO API now sends return reason follow-up questions and uploaded media, making it easier for merchants to manage RMAs in external systems.

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December 29, 2024

Update

Brightpearl Bundles

type: Update

release_note_text:

Brightpearl bundles are now supported for merchants using the Brightpearl integration.

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December 29, 2024

Update

Expiring Portal Payments Documentation

type: Update

release_note_text:

Portal payments now have clearer documentation and a new filter to track RMAs with expired or soon-to-expire payments on the RMA page.

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December 29, 2024

Update

Retry Auto-Refunds

type: Update

release_note_text:

ReturnGO’s auto-refunds feature now automatically retries to issue refunds that failed due to temporary network or internal errors.

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December 12, 2024

Feature

Shop App Integration

type: Feature

release_note_text:

Enable customers to initiate and view returns directly from the Shop app, powered by Shopify, leading them directly to your brand’s return portal.

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December 12, 2024

Update

Easypost QR Codes

type: Update

release_note_text:

ReturnGO now supports QR codes for all EasyPost carriers.

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December 12, 2024

Update

Stripe Integration Improvements

type: Update

release_note_text:

When the authorization expiration date from Stripe differs from the timeframe defined by the merchant in ReturnGO, ReturnGO now documents and references the Stripe-provided date as the relevant expiration date.

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December 12, 2024

Update

Shop Now for Hydrogen Stores

type: Update

release_note_text:

Merchants with Shopify Hydrogen stores can now seamlessly offer the Shop Now experience on their custom storefronts.

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