Release Notes
Validation Status Updates via API
Merchants can now use the ReturnGO API to update the validation status for each item in an RMA.
March 15, 2023
Store Settings Layout
The layout of the Store Settings page has been improved for better navigation and user experience.
March 15, 2023
Cancellation Fee
Merchants can now charge a cancellation fee when customers cancel an order.
March 15, 2023
API ID Formats
RMA IDs and Shipment IDs are now sent as strings instead of being sent as numbers via the ReturnGO API.
March 15, 2023
Exchange Subtotal
A subtotal section has been added to the exchange process in the return portal to improve the user experience.
March 15, 2023
Return Method Updates via API
Merchants can now use the ReturnGO API to change the return methods for RMAs before approval.
March 6, 2023
RMA Details via API
Merchants using the ReturnGO API can now see the return fee amount and return method details of specific RMAs.
March 6, 2023
Resolutions Page
The resolutions page has been revamped to make setting up resolutions easier, faster, and with a fresh new look.
March 6, 2023
Helpdesk Ticket Triggers
Merchants can now configure helpdesk integrations to open a ticket only when an error occurs.
March 6, 2023
Select Refund Method Priority
Merchants can now adjust the order of priority for refunds between payment methods such as credit cards and gift cards.
February 20, 2023
Packing Slips Translation
Merchants can now translate the texts that appear on packing slips.
February 20, 2023
Skip Offer Screen
Customers who exchange items within the merchant’s defined reward range will not see the offer screen, as long as the total reward amount is zero and there’s no other offer to choose from.
February 20, 2023
Improved RMA Card Speed
The loading speed of RMA cards has been improved.
February 20, 2023
Address Slips
Merchants can now add address slips to the shipping instructions when using the ship with any carrier return method.
February 14, 2023
Return Fee per RMA
Merchants can now set return fees per RMA, in addition to restocking fees and return label fees.
February 14, 2023
Edit Texts About Previous RMAs
Merchants can now edit the texts and translations displayed in the Return Portal for orders with previous RMAs.
February 14, 2023
Manage Returns Page Speed
The speed of the Manage Returns page has been improved, and merchants can now select whether to display customer names or customer IDs.
January 31, 2023
ParcelNinja Integration
ParcelNinja integration is now available to merchants.
January 25, 2023
Trengo Integration
Trengo integration is now available for all merchants.
January 25, 2023
Happy Returns Integration
Happy Returns integration is now available for all eligible US merchants, enabling merchants to offer Return Bar drop-off locations.
January 15, 2023
Picqer Integration
Picqer integration is now available for all merchants, enabling merchants to connect to their warehouse management system account.
January 15, 2023
Search for Shipments by Product Name
Merchants can now search for specific shipments by product name on the Shipments page, which is enabled on-demand.
January 15, 2023
Restock Platform Indication
Merchants can now see where a restock was performed on the RMA card – whether on Shopify (through ReturnGO) or through a 3rd-party integration, as determined by integration configurations (where available).
January 15, 2023
Profile Page Improvements
Improvements have been made to the profile page interface.
January 15, 2023
Add-Ons
Merchants can now add features to their subscription plans with add-ons.
December 21, 2022
Search for Shipments by SKU
Merchants can now search for specific shipments using SKUs on the Shipments page, which is enabled on-demand.
December 21, 2022
ReturnGO Live Chat Support
ReturnGO’s live chat support is now powered by HubSpot, providing merchants with an improved chat experience and more efficient query resolution.
December 21, 2022
Instant Refund Integration
Refundid integration is now available to all merchants, enabling merchants to provide instant refunds.
December 14, 2022
Return Policy Rule Duplication
Merchants can now create new return policy rules by duplicating similar ones and adjusting them accordingly.
December 14, 2022
Eligibility by Number of Minutes
Merchants can now create order eligibility conditions based on the number of minutes since the order was placed.
December 14, 2022
Return Portal
The presentation of product names and variant options in the Return Portal has been improved.
December 4, 2022
Cancel RMAs via API
Merchants can now cancel RMAs via the ReturnGO API.
November 22, 2022
Draft Order Texts
Merchants can now edit the text ReturnGO adds to charged fees and exchange draft orders.
November 22, 2022
New Languages Page
Merchants can now add and remove languages from a designated language page. Editing languages is still done on each page separately.
November 22, 2022
Return Label Fee Invoicing
Merchants can now choose for return label fees to be paid separately by invoice or deducted from the refund.
November 7, 2022
Updated Analytics Page
All merchants can now access the updated return analytics page.
November 7, 2022
Eligibility by Number of Items in Order
Merchants can now create order eligibility conditions based on the number of items in the original order.
November 7, 2022
Eligibility by Collection ID
Merchants can now create item eligibility conditions based on the collections that items are in, which are identified by collection ID.
November 7, 2022
Australia Post Tracking
Labels created with the Australia Post integration are now tracked.
November 7, 2022
Shipment Notification Configuration
Merchants can now configure automated shipment notifications per return method
November 7, 2022
Media Type and Size Limits
The Return Portal now limits media type and size for return reason media uploads.
November 7, 2022
Phone Numbers in Shipping Integrations
Spaces are now automatically removed from phone numbers when sent to integrated shipping carriers.
November 7, 2022
RMA Error Indications
Merchants will now see RMA error indications on RMA Cards, the dashboard homepage, and the Manage Returns page.
October 26, 2022
Ineligible Item Errors
In cases where customers arrive at the Select Resolution screen and there are no eligible policy rules for a particular item, customers will be notified about it. Customers are able to create RMAs in such cases and which will appear to merchants with a warning indication about the item’s resolution.
October 26, 2022
Merchants can now choose which online inventory to restock items to, and define the default restocking location for each return method.
October 6, 2022
ShipEdge, ShipBob, Cargo, and ShippyPro integrations are now available to all merchants.
October 6, 2022
Shipment addresses are now included in response to RMA detail API request calls.
October 6, 2022
Refunds to bank accounts now appear on the transactions page.
October 6, 2022
Long Product Names
Products with long names are now displayed more clearly in the Return Portal.
October 6, 2022
International Commercial Invoices
Commercial invoices generated with international shipping labels are now included in return label PDFs.
September 22, 2022
Help Desk Ticket Conditions
Merchants can now configure Help Desk integrations by defining when and how tickets are created and updated.
September 15, 2022
Open RMAs Filter
A new default RMA status filter has been added to the Manage Returns page, which displays only RMAs that require further action.
September 15, 2022
RMA Canceling
Merchants can now cancel and reopen RMAs.
September 15, 2022
Eligibility by Payment Method
Merchants can now create order eligibility conditions based on the payment method used.
August 31, 2022
Disabled Refund to Payment Method
Merchants can now choose to display a disabled Refund to Payment method policy rule in the Return Portal when there is no eligible Refund to Payment method policy rule for an item.
August 31, 2022
Report Download
Reports can now be downloaded immediately once generated.
August 31, 2022
Variant Option Names
Merchants can now rename variant options for which the size chart is displayed in the Return Portal.
August 31, 2022
Locate Order
It is now possible to return orders with a large number of items through the Return Portal.
August 31, 2022
Return Method Editor
It is now possible to save changes to return method settings when English is disabled.
August 31, 2022
Email Logo Height
Logos in customer emails are now displayed in the correct height.
August 31, 2022
Variant Selection Layout
Merchants can now define the available and default layout options in the Variant Selection page of the Return Portal.
August 24, 2022
Customer Eligibility Conditions
Merchants can now create eligibility conditions based on the number of RMAs a customer has created.
August 24, 2022
Exchange Eligibility Conditions
Merchants can now create eligibility conditions for exchanges based on RMA parameters.
August 24, 2022
Return Reasons
Merchants are now able to add, reorder, and delete return reasons.
August 24, 2022
Store Credit
Merchants can now manually adjust customers’ store credit balances.
August 24, 2022
ReturnGO API
ReturnGO API response during RMA processing now contains details about charged fees and exchanges.
August 24, 2022
Item Eligibility Conditions
Merchants can now create item eligibility conditions based on vendor.
August 17, 2022
New Item Label
New exchanged items are now correctly marked on the RMA card.
August 17, 2022
Fixed Variant Prices Per Market
Price differences in exchanges can now be calculated based on fixed prices for specific variants.
August 17, 2022
EasyPost International Shipping Labels
Merchants integrated with EasyPost can now automatically generate return labels for international shipments.
August 9, 2022
Shippo International Shipping Labels
Merchants integrated with Shippo can now automatically generate return labels for international shipments.
August 9, 2022
Return Label Fees
Return label fees are now removed when the return method is changed to not require shipping.
August 9, 2022
Shipmondo Integration
Merchants integrated with Shipmondo now get switched to an available service when there is an issue with the defined service level.
August 9, 2022
Item Eligibility Conditions
Merchants can now create item eligibility conditions based on weight per unit.
July 31, 2022
Customer Eligibility Conditions
Merchants can now create customer eligibility conditions based on customer registration type.
July 31, 2022
Order Eligibility Conditions
Merchants can now create order eligibility conditions based on the paid value of included catalog items.
July 31, 2022
Return Reason Translation
When editing language texts, merchants now see the text of their default language to refer to.
July 31, 2022
Third-Party Item Validation
When integrated with a third-party item validation provider, merchants now can see third-party item inspection statuses and results in internal notes and line-item validation details.
July 31, 2022
API Testing
Merchants can now test the API directly from the API reference page.
July 31, 2022
Auto-Exchange by Item Validation
Merchants can now set auto-exchange to be triggered when all returned items in an RMA have been inspected and validated.
July 31, 2022
Policy Confirmation Page
Merchants can now format the policy confirmation page description text in the Return Portal.
July 31, 2022
Item Validation Status Filter
Merchants can now filter RMAs by item validation status.
July 31, 2022
Gift Returns Locate Order Page
Gift recipients can now submit RMAs using email addresses containing “+”.
July 31, 2022
API Page
Merchants can now generate and delete API keys.
July 20, 2022
Zendesk Integration
Zendesk integration is now available to all merchants.
July 20, 2022
Order Eligibility Conditions
Merchants can now create eligibility conditions based on the amount of RMAs per order.
July 20, 2022
Variant Selection
Customers can now view available variants in the Return Portal as Options or as Items.
July 20, 2022
Return Reasons
Merchants can now easily reorder follow-up questions and answers in multiple-choice questions.
July 20, 2022
Get RMA API Endpoint
The Get RMA API endpoint now offers more effective RMA search capabilities.
July 20, 2022
Return Portal Display Settings
Merchants can now define the layout in which lists are displayed on wide screens.
July 20, 2022
Email Logo Size
Emails now support a wider range of logo widths.
July 20, 2022
Policy Rule Conditions
Merchants can now create policy rule eligibility conditions based on customer tags.
July 6, 2022
Policy Rule Editor
Product and order tags from the time of purchase are now saved for future use.
July 6, 2022
Product Names
Product names that include HTML tags are now displayed correctly in the Return Portal.
July 6, 2022
Online Store Inventory
The Return Portal now displays only items that are in the online store’s inventory, based on the store’s location settings in Shopify.
July 6, 2022
Variant Selection Display
The design of the variant exchange page in the Return Portal has been improved to display variant images, price differences, and stock status more clearly.
July 6, 2022
Return Shipping Labels
Return shipping labels now include the return type: return, exchange, or mixed.
July 6, 2022
Zip Code Input
The zip code input on the Locate Order page of the Return Portal has been improved.
June 23, 2022
Packing Slips
In addition to improving the packing slip layout, the email address and phone number of customers have been removed.
June 16, 2022
Single-Product Orders
The Return Portal automatically selects items in orders that include only one item or multiples of the same item.
June 16, 2022
Single Item RMA
Refund requests for only one item now bypass the Confirmation Page in the Return Portal.
June 16, 2022
Policy Rule Editor
Restocking and return label fee settings have been improved to more accurately reflect return method changes.
June 16, 2022
Return Reasons
Merchants now have more fine-grain control over return reason questions.
– Add/delete follow-up questions in the return reason editor.
– Add/delete answers for multiple-choice follow-up questions.
June 7, 2022
Variant Image Display
Customers now see an image of the new variant in the Confirm and Select Resolution stages of the Return Portal when requesting a variant exchange.
June 7, 2022
RMA Internal Notes
Refund errors and restocking are now recorded in the RMA internal notes.
June 7, 2022
Tax Disclaimer
Customers now see a disclaimer in the Return Portal only if taxes are not included in the item’s price.
June 7, 2022
RMA Status Update Emails
Custom currency formats are now displayed as intended.
June 7, 2022
ReturnGO API
ReturnGO API is now in beta with functions such as access to RMA lists, details, comments, and status changes. Contact us for more information.
May 23, 2022
Shipping Integrations
Shipmondo integration is now available to all merchants.
May 23, 2022
Product Exchange
Merchants on the Advanced plan and above can now create product exchange policy rules, allowing customers to exchange any two products.
May 23, 2022
Cost-based Return Label Fees
Merchants can set a return label fee that is based on the cost of the label:
– Return Label Cost: The cost of the return label as received from the carrier.
– Return Label Cost + Per Item Fee: The cost of the return label plus a fee for each item included in the shipment.
– Return Label Cost + Shipment Fee: The cost of the label plus a fee, regardless of how many items are included in the shipment.
May 9, 2022
Shipping Integration
Improvements have been made to the shipping tracking stability.
Apr 26, 2022
Return Methods
In the “Ship with pre-paid label” return method, after an aggregator/carrier account is connected, merchants will be notified about the Labels tracking type, which may be one of the following: Automatic, Manual Registration, Registration by support, or Currently not supported.
Apr 12, 2022
Return Methods
With EasyPost, DHL labels are now generated as PDFs, which place the label on a separate page from the waybill.
Apr 12, 2022
Portal
Our system now supports orders that have been fulfilled in more than 3 parts.
Apr 12, 2022
Portal
In the absence of a payment gateway in the order, the portal will refer to the transaction as a COD transaction.
Apr 12, 2022
Return Reasons
The return reasons solution has been renewed & improved. Merchants now have more fine-grain control over follow-up questions and image requirements.
Apr 3, 2022
Payment Currency
Merchants can now refund customers in a currency that is different than the store’s default currency.
Apr 3, 2022
Manage Returns
Merchants can now specify which date to display in the Returns table: Shipment created date, Shipment shipped date, Shipment delivered date, and sort accordingly.
Apr 3, 2022
Manage Returns
Merchants can search for a specific value listed in the search box using the exact match filter.
Apr 3, 2022
Refund To Bank Account
Customers will be required to provide their first and last name in order to receive a refund to their bank accounts.
Mar 10, 2022
Date Filter
Merchants can now filter transactions by date or range of dates via the analytics transactions page.
Mar 10, 2022
Bank Refunds Report
Merchants are now able to generate reports for refunds to bank accounts via the analytics transactions page.
Mar 10, 2022
Auto-exchange
Merchants on the Pro plan can specify a Variant Exchange resolution to trigger the release of an exchange draft order automatically with configurable delay depending on various triggers.
Mar 10, 2022
Exchange to Cheaper Variant
Merchants can now offer customers the option to exchange for cheaper items and offer store credit or refund for the difference in payment.
Mar 10, 2022
EasyPost Integration
Merchants can create return labels and track them by connecting to their EasyPost account.
Feb 28, 2022
Return Label Fee
Merchants can set a return label fee for both Refunds and Exchanges in the policy rules.
Feb 28, 2022
Restocking fee in Exchange
Merchants can set a restocking fee for Exchanges in the policy rules.
Feb 28, 2022
Subscription Plans
We have introduced new subscription plans, which offer merchants more flexibility and features. Existing merchants can choose to upgrade to a new plan or keep their current plan.
Feb 15, 2022
Australia Post
Australia Post integration is now available to all merchants.
Feb 15, 2022
Refund by New Gift Cards
Merchants can now refund orders by issuing new gift cards.
Feb 7, 2022
Free Shipping for New Items
Merchants can now set Free Shipping as the shipping method for Variant Exchange.
Feb 7, 2022
Shipment Received Status Change
When the shipping label’s status is updated to “Delivered”, the RMA status automatically updates to “Shipment Received”. An internal note added now states that the RMA status changed by an automated process.
Feb 7, 2022
Emails Text Placeholder
Merchants can include custom text in emails after the email greeting.
Feb 7, 2022
RMA Internal Notes
When adding notes and/or attachments to RMA status update emails, they will appear in the RMA’s notes.
Feb 1, 2022
Eligibility by Order Tags
Merchants can now control which orders can be returned based on the tags applied to the order, not just product tags.
Feb 1, 2022
Pre-paid Label Auto-Selection
The cheapest carrier and/or service level can be automatically chosen for pre-paid labels based on the rates of the items being returned in the RMA. (Currently available for Shippo integrations.)
Feb 1, 2022
Asynchronous Report Generation
When generating a report that includes a lot of data, merchants may navigate away from the page while the report is generated in the background. Upon completion, the report will be available for download.
Feb 1, 2022
Tracking Emails
The “In-transit” and “shipment received” e-mail notifications now include tracking links.
Fed 1, 2022
Shipments
Update dates for Shippo shipments will now be displayed on the Shipments page.
Fed 1, 2022
Handle Multiple Items As One
When an order includes multiple instances of the same variant, the portal will group them into one item. The customer will be able to define how many items of the group they would like to return or exchange.
Jan 25, 2022
Packing Slip
Merchants can now ask customers to print a packing slip that will detail all the items they are supposed to return, whether for refund or exchange, and add it to the shipped package.
Jan 25, 2022
Taxes Calculator
Non-refundable items taxes will now be calculated correctly.
Jan 25, 2022
Pre-paid Labels
Merchants can now use pre-paid labels for Gift Returns.
Jan 25, 2022
Resend Status Email
Merchants can resend status emails with additional content such as return labels, additional notes.
Jan 17, 2022
Australia Post
Australia Post integration is now available.
Jan 17, 2022
Refund History
Transaction history for refunds has been improved.
Jan 17, 2022
Refund Exchange Items
Merchants can enable a refund of an exchanged item with the refund total of the original item as well as the price differences of a previous exchange.
Jan 4, 2022
Gift Returns Policy Rules
We improved our Gift Returns policy rule editor.
Jan 4, 2022
Default Refund Level
Control whether refunds will be at the Line-item level or at the Order level.
Jan 4, 2022
Canada Post
Improved Canada Post integration
Jan 4, 2022
Knowledge Base
Updated ReturnGO Knowledge Base.
Jan 4, 2022
Shipments Report
Improved Shipment report.
Jan 4, 2022
Gift Returns
Guest customers Shipping labels have been fixed.
Jan 4, 2021
Eligibility by Customer Location
Control the offered resolutions based on the customer region, state, province when relevant.
Dec 20, 2021
Billing History
Merchants can now see their billing plan, quotas, and all billing history in the ReturnGO app portal.
Dec 20, 2021
Performance Improvements
Returns page loading time has been significantly improved.
Dec 20, 2021
Canada Post
Improved Canada Post Shipping integration.
Dec 20, 2021
Eligibility by Order Window
We expanded the eligibility by order window capability to support more options such as time frames since Created, Fulfilled, or Delivered, and more.
Dec 13, 2021
Automatic Mark as Done
Merchants can define, per policy rule, if the RMA will be automatically marked as Done.
Dec 13, 2021
Report Export
We improved the export while adding 11 new fields.
Dec 13, 2021
Pages Load Time
Improved page load times.
Dec 13, 2021
Online Store 2.0 support
Improved theme support.
Dec 13, 2021
Bank Details Screen (IBAN)
Navigation flow was fixed.
Nov 29, 2021
Eligibility by Return Reason
Merchants have the ability to control the offered return resolutions based on the return reason. For example, customers who request an exchange because the items are damaged will receive a free shipping label.
Nov 29, 2021
Canada Post Integration
Direct integration with Canada Post.
Nov 29, 2021
Multiple Shipping Integrations
When using “Ship with pre-paid label” as a return method merchants can set each connection an individual Mailer ID when needed.
Nov 29, 2021
Add Policy Rule
Support for multiple policy rules with the same resolution was fixed.
Nov 29, 2021
Return Eligibility by Discount Code
Merchants can set return eligibility based on manual and/or automatic discount codes that were applied at checkout.
Nov 22, 2021
eMail Personalization
Merchants can personalize notification emails with customers by including a dynamic name field in the email template. (:first name”, “:last name”, or “:full name”)
Nov 22, 2021
Manage Returns Page
Improved Manage Returns page load time.
Nov 22, 2021
Updated Return Policy Rules
Merchants can now define multiple rules for the same resolution. Each policy rule can have different Eligibility conditions, return methods, and/or fees.
Nov 16, 2021
USPS tracking
Added additional shipping information.
Nov 16, 2021
Welcome pop-up
Improved Welcome pop-up.
Nov 16, 2021
Eligibility by number of exchanges
Merchants can control offered resolutions based on the number of times an item was exchanged.
Nov 9, 2021
Return methods
Improved page design.
Nov 9, 2021
RMA Card
Return label tracking number can now be found on:
– Internal notes
– Order notes
– Sent to Gorgias (when integrated)
Nov 9, 2021
Track prepaid shipping labels
Track customer’s shipments status of prepaid shipping labels created for RMAs.
Nov 9, 2021
Eligibility by RMA level parameters
The ability to control offered resolutions based on the selections composing the RMA.
Parameters:
– Sum of RMA items catalog prices
– Sum of RMA items paid prices
– Sum of RMA items cost
– Number of items in the RMA
Nov 3, 2021
Portal & Account Page
Fixed link and graphics styling.
Nov 3, 2021
Shipping Instruction
Fixed Zipcode apearance
Nov 3, 2021
What’s New
Oct 26, 2021
Translations
Improved the translation section and updated support text.
Oct 26, 2021
RMA Language
Merchants now see the RMA language next to the RMA number.
Oct 26, 2021
USPS Authentication
USPS changed one of the credentials required for account authentication. We now support both the OLD and the NEW credentials.
Oct 18, 2021
Onboarding Improvements
Updated the Help section with new updated information and added onboarding videos.
Oct 18, 2021
Translations improved
Improved translations page making it easier to find the texts you want to update.
Oct 18, 2021
Expired Session UX
The expired session page has a new look.
Oct 18, 2021
Policy confirmation link
Fixed link style.
Oct 18, 2021
Gift Returns
There is no default shipping address for new customers.
Oct 18, 2021
Gift Returns
Gift Returns allows gift recipients to submit a return request for store return or exchange.
Oct 11, 2021
Portal Responsiveness
We improved the way the portal looks and behaves on tablets and desktops.
Oct 11. 2021
Status filters
Filters show RMAs of all return method types
Oct 11, 2021
Order Power ERP
Send RMA information to Order Power
Oct 7, 2021
Policy rule editor
Merchants can define which items are eligible or not eligible by creating condition rules for the following parameters: item Catalog price, item price paid, item Cost, item Name, item Tags.
Sep 29, 2021
Account
Now we can have multiple portals per store.
Our default portal is for returns. A 2nd portal can be, for example, for Warranty claims.
Sep 29, 2021
