Release Notes

June 17, 2024

Update

Peoplevox Integration Improvements

type: Update

release_note_text:

Additional fields are now displayed on Peoplevox when a return is created, and merchants using the Peoplevox WMS integration can now map Peoplevox return reasons to ReturnGO’s return reasons.

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June 17, 2024

Update

Envoi Du Net Integration Improvements

type: Update

release_note_text:

The ReturnGO RMA ID has now been added to Envoi Du Net returns for easier identification.

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June 17, 2024

Update

Cin7 Integration Improvements

type: Update

release_note_text:

Additional line item fallbacks have been added to the integration with Cin7.

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June 17, 2024

Update

Custom Platform Performance

type: Update

release_note_text:

Performance improvements have been made to integrations with custom eCommerce platforms.

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June 17, 2024

Bug Fix

Variant Exchange Eligibility

type: Bug Fix

release_note_text:

When the paid price of an exchanged item is zero, the original item’s catalog price is now used for checking eligibility.

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June 17, 2024

Bug Fix

Taxes on Label Fees

type: Bug Fix

release_note_text:

When merchants choose to charge tax on label fees and the label fee is charged separately, the tax now reflects correctly on the draft order’s custom item.

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June 17, 2024

Bug Fix

Return Method Update

type: Bug Fix

release_note_text:

When a return method is changed to ‘No Shipment Required’ during manual processing, no fee invoice is sent.

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June 11, 2024

Feature

Netsuite Integration

type: Feature

release_note_text:

The integration with Netsuite is now available to all merchants on the Enterprise plan, enabling merchants to sync returns information with their ERP system.

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June 11, 2024

Feature

Apparal21 Integration

type: Feature

release_note_text:

The integration with Apparal21 is now available to all merchants on the Enterprise plan, enabling merchants to sync returns information with their ERP system.

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June 11, 2024

Feature

InPost UK Integration

type: Feature

release_note_text:

The InPost UK integration is now available to all merchants, making it possible to offer customers the option to drop off returns at a nearby InPost locker location.

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June 11, 2024

Feature

Envoi du Net Integration

type: Feature

release_note_text:

The integration with Envoi du Net is now available to all merchants, enabling French merchants to generate return shipping labels.

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June 11, 2024

Update

Sendcloud Integration Update

type: Update

release_note_text:

The Sendcloud integration now supports international returns. Merchants already connected to the integration must reconnect to see the update.

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June 11, 2024

Update

Product Exchange Search Optimization

type: Update

release_note_text:

In the portal, when a product exchange search term is changed, the search results will now adjust automatically to show the most relevant matches.

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May 20, 2024

Feature

RMA-Level Bonus Limits

type: Feature

release_note_text:

Merchants can now limit how much refund bonus customers can get per RMA.

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May 20, 2024

Feature

Buy-in-Store-Return-in-Store (BISRIS)

type: Feature

release_note_text:

RMAs can now be manually created for orders that don’t have customer information, simplifying in-store returns.

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May 20, 2024

Update

Shopify Returns Improvements

type: Update

release_note_text:

ReturnGO’s sync with Shopify returns has been improved; now, when a ReturnGO RMA is canceled or reopened, the corresponding Shopify return is updated accordingly.

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May 13, 2024

Feature

Magento Portal Checkout

type: Feature

release_note_text:

Magento merchants can now offer Portal Checkout, making it possible for customers to pay their RMA balance in the return portal instead of through a separate invoice.

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May 13, 2024

Feature

Magento Instant Exchanges

type: Feature

release_note_text:

Magento merchants can now offer Instant Exchanges, enabling customers to have their new items shipped immediately while also protecting the business from fraud.

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May 13, 2024

Feature

Magento Order Tracking

type: Feature

release_note_text:

Automatic order tracking is now supported in Magento, allowing merchants to provide customers with real-time notifications and a branded tracking portal.

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May 13, 2024

Update

Item Description Length

type: Update

release_note_text:

The EasyPost and Canada Post integrations now support items with long descriptions.

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