Release Notes
October 6, 2024
Update
Return Policy Page Improvements
type: Update
release_note_text:
The policy rule settings page now shows the icon of the shipping aggregator used in each policy rule.
September 29, 2024
Feature
Virtual Currency Refund Limits (Beta)
type: Feature
release_note_text:
Merchants can now set the refund limit for virtual currencies such as store credit and gift cards.
September 29, 2024
Update
Rebound Integration Improvements
type: Update
release_note_text:
Merchants using the Rebound integration can now select the MISC Royal Mail drop-off service level.
September 29, 2024
Bug Fix
Gift Card Refund Calculations
type: Bug Fix
release_note_text:
The available refund amount for gift card refunds now takes into account any applicable tax amounts.
September 22, 2024
Feature
Gorgias Widget
type: Feature
release_note_text:
Merchants can now add a ReturnGO widget on their Gorgias dashboard, enabling merchants to perform actions on RMAs directly from Gorgias.
September 22, 2024
Feature
Any to Any Exchanges (Beta)
type: Feature
release_note_text:
Enable customers to exchange their items for any quantity of new products, using the total value of the returned items.
September 22, 2024
Update
Brightpearl Integration Improvement
type: Update
release_note_text:
Merchants can now set the Sales Credit Channel ID when configuring the Brightpearl integration.
September 22, 2024
Bug Fix
BxGy Improvements
type: Bug Fix
release_note_text:
Several bug fixes have been made to the Buy X, Get Y (BxGy) feature to improve discount calculation.
September 19, 2024
Update
Brightpearl Integration Improvement
type: Update
release_note_text:
Merchants using the Brightpearl integration can now set the Customer Reference field in the JSON config file to reflect either the Order ID or RMA ID in their Sales Credits.
September 19, 2024
Bug Fix
Customer Address Validation
type: Bug Fix
release_note_text:
Customers can now be prompted to validate their shipping address even when a policy rule is auto-selected in the portal. Additionally, the portal now accurately displays the latest address information once a new address is submitted.
September 19, 2024
Bug Fix
Free Variant Exchange Range Calculation
type: Bug Fix
release_note_text:
When the free exchange range is set to 0%-0%, ReturnGO now ensures that the customer pays the full amount for the new item.
September 19, 2024
Bug Fix
Instant Exchange on Mobile
type: Bug Fix
release_note_text:
The positioning of the Instant Exchange option in the portal has been optimized for mobile.
September 19, 2024
Bug Fix
SEKO Integration Improvement
type: Bug Fix
release_note_text:
The SEKO integration now accurately supports depot scan statuses.
September 19, 2024
Bug Fix
No Shipment Required
type: Bug Fix
release_note_text:
Charged fees invoices are no longer sent when a return method is updated to No Shipment Required.
September 19, 2024
Bug Fix
ReturnGO API
type: Bug Fix
release_note_text:
The “Set RMA Status” API endpoint now enables merchants to validate items in multiple requests.
September 19, 2024
Bug Fix
Multiple Sets of BxGy Items
type: Bug Fix
release_note_text:
The return portal now correctly displays BxGy items when the discount is applied to multiple sets of items.
September 19, 2024
Bug Fix
Emails in Outlook Desktop
type: Bug Fix
release_note_text:
The “RMA Approved” email notification now displays the “Print Label” button correctly in Outlook for desktop users.
September 19, 2024
Bug Fix
Print Label
type: Bug Fix
release_note_text:
The text on the “Print Label” button is now visible on the “RMA Created” screen of the portal.
September 19, 2024
Bug Fix
Manual Exchange Balance
type: Bug Fix
release_note_text:
The item balance and draft order are now accurately displayed on the Manage Returns page even when an item has fees during a manual exchange.
September 19, 2024
Bug Fix
Price Source
type: Bug Fix
release_note_text:
The adjusted price is now used as the price source when creating a draft order for an exchange.