type: Feature

release_note_text:

The integration with FedEx is now available to all merchants, making it possible to ship returns and generate return labels and QR codes through FedEx.

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type: Feature

release_note_text:

The ShipMonk integration is now available to all merchants, making it possible to update the 3PL about upcoming return shipments.

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type: Feature

release_note_text:

The integration with VESYL is now available to all merchants, making it possible to connect to shipping carriers for return shipments and return labels.

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type: Feature

release_note_text:

The integration with Ryder Ecommerce by Whiplash is now available to all merchants, making it possible to update the 3PL about incoming return shipments.

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type: Feature

release_note_text:

Merchants can now create specific policy rules that will waive all fees in the RMA, so that if a customer selects multiple policy rules, one of which is set to waive all fees, then any fees associated with the RMA will be overridden.

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type: Update

release_note_text:

The look and feel of the home page of the ReturnGO dashboard has been improved.

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type: Update

release_note_text:

The order tracking portal will now display unfulfilled items in partially fulfilled orders. Unfulfilled items will appear as a separate shipment.

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type: Feature

release_note_text:

ReturnGO now integrates with Yotpo SMS & Email to enable you to customize and automate your post-purchase email and SMS notifications.

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type: Feature

release_note_text:

Exchanges for items bought in Compare-at Price sales are now supported.

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type: Feature

release_note_text:

ReturnGO now integrates with ShipMonk to enable you to update your 3PL about upcoming return shipments.

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type: Feature

release_note_text:

Merchants can now specify whether to update their WMS/3PL for each return method, as well as which warehouse to send returns to if they have multiple WMS/3PL integrations.

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type: Update

release_note_text:

Merchants can now select a specific carrier and service level per return method when using the ReBound Returns integration.

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type: Update

release_note_text:

The Manage Returns report now includes a column indicating items that were switched to an exchange.

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type: Update

release_note_text:

Merchants using the direct FedEx integration can now add a locator URL to enable customers to view nearby drop-off locations.

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type: Update

release_note_text:

ReturnGO now automatically creates returns on merchants’ Peoplevox dashboards so that the warehouse can be notified of incoming returns.

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type: Update

release_note_text:

Tooltips have been added to notify users of missing information needed to successfully save dashboard settings.

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type: Bug Fix

release_note_text:

In order to improve the customer experience, several bugs and inconsistencies have been fixed across various portal screens.

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type: Bug Fix

release_note_text:

Tracking events are now correctly mapped through the Canada Post integration, and shipping labels for gift returns are generated seamlessly.

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type: Feature

release_note_text:

The native Shopify returns integration is now available to all merchants, enabling ReturnGO to create native Shopify returns for orders and update the Shopify return and order in real-time. In the future, Shopify will make this mandatory, requiring that all returns be processed in this way.

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type: Update

release_note_text:

The Rebound Returns shipping integration is now available to all merchants, enabling you to generate return shipping labels.

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