Return Portal - ReturnGO

World-Class
Return Portal

Provide a self-service online return experience that increases sales, reduces waste, and builds customer loyalty.

Returns Made Easy

Define your return policy and workflow, making returns easy for both you and your customers.

Branded Return Portal

Customize your branded return portal to match the rest of your website and provide a seamless returns process.

Self-Service Returns

Increase LTV by providing a convenient self-service return & exchange experience.

Reduce Refunds by Over 40% to Boost Revenue And Profitability

Returns don’t always have to cost you. They can be an opportunity to profit.

See How it Works

Trusted by 2700+
Leading Brands

19% of all purchased items get returned.

Offer Smart Return Resolutions

Set up flexible return resolutions to retain revenue and cut costs.

Create a Custom Return Workflow

Define your return policy & workflow based on your store’s unique return requirements.

Gain AI-Powered Return Insights

ReturnGO analyzes your returns data for actionable insights and offers you ways to optimize your workflow and maximize profits.

Reduce Return Fraud

Put the right processes in place to minimize return fraud attempts. Create different workflows for your most-profitable and least-profitable customers to reduce return fraud.

Enterprise-Grade Capabilities

Refund Automation

Refund your customers easily using a self-service return and refund portal.

Store Credit

Issue store credit customers can use for future purchases.

Ship Back Later

Provide a refund or exchange and have customers ship back the items later.

Keep the Item

Allow customers to keep the item to reduce waste and save logistics costs.

Donate the Item

Give customers the option of donating items instead of returning them.

Return to Store

Let customers return items in person instead of shipping them back.

BXGY (Buy X Get Y)

Configure custom return policy rules for Buy X Get Y bundles and discounts.

International Returns

Manage and track international returns according to your return policy.

Gift Returns

Offer gift recipients an easy gift return process.

Pre-Paid Return Labels

Generate return shipping labels automatically or manually.

Refunds for Exchanged Items

Offer refunds or exchanges for previously exchanged items.

Drop-Off Locations

Give customers the option of bringing returned items to a drop-off location.

Multi-Label RMA

Handle multiple resolutions
in the same return request.

Item Validation

Validate and document the condition of returned items.

Powerful Automation

Automate your returns and exchanges based on tracking, statuses, and more.

Return Analytics

Track your returns data to identify trends and gain insights into your returns.

Seamless Integrations

Connect to supported shipping carriers and aggregators for streamlined return shipping.

Email Notifications

Keep your customers updated on their return status throughout the returns process.

Return Reasons

Track the reasons why customers return products.

Customized Return Policy

Create a return policy outlining the conditions for returning items.

Bonus Store Credit

Offer bonus store credit as an incentive for certain resolutions or return methods.

Chat with our experts to boost your customer return experience and LTV today.