Returns Made Easy
Define your return policy and workflow, making returns easy for both you and your customers.
Branded Return Portal
Customize your branded return portal to match the rest of your website and provide a seamless returns process.
Increase LTV by providing a convenient self-service return & exchange experience.
Our Merchants Have Reduced Their Refunds by Over 40%, Increasing Revenue and Profitability
Trusted by 2700+
Unlike other platforms, ReturnGO allows you to embed the self-service return portal directly in your store.
No more redirecting customers to third-party solutions – keep them engaged and provide an experience that feels just like shopping.
Your return policy may be rich, but nothing is too complex for ReturnGO.
Match your self-service portal to any kind of policy, based on return windows, sale items, item categories, different vendors, locations, customer history, and even customer segmentation.
Smart Refund Alternatives
Our platform empowers you to maintain friendly policies, while offering data-driven alternatives that retain revenue and minimize refund rates.
Encourage customers to choose eco-friendly logistics options and reward them with instant credit and gift cards, ensuring they make the best decision for their returns.
Drive Sales with an Unforgettable Exchange Experience
Delight your customers with an exchange experience like they’ve never seen online before.
Using ReturnGO’s instant exchange bonus credit, you can incentivize customers to make an exchange instead of a return.
Better Understand Your Returns
With ReturnGO, you can organize, edit, and include follow-up questions for any return reason you want.
Use our reason builder to customize reasons to fit your needs and request visual evidence from customers through picture or video uploads as needed.
Measure the Impact of Your Business
Measure the true impact of your business and gain valuable analytics to drive informed decisions.
By measuring your data, you can optimize and generate revenue, minimize logistics costs, and achieve substantial CO2 savings.
Resolve Any Return Scenario with Ease
Our platform enables customers to effortlessly resolve any unique return scenario, ensuring an exceptional return experience without the need to contact customer support.
Scaling Made Simple with Automation
Our high-end shipping tracking capabilities and advanced automation rules help large businesses automate RMA status updates and streamline the refund process.
Say goodbye to manual work and elevate customer satisfaction with ReturnGO’s state-of-the-art solutions.
Unleashing Our Data Advantage
With ReturnGO’s holistic solution, you can gain insights into your returns and understand the underlying reasons behind them.
Armed with this knowledge, you can make informed decisions and take strategic actions to drive meaningful results for your business.
Issue store credit customers can use for future purchases.
Ship Back Later
Keep the Item
Donate the Item
Give customers the option of donating items instead of returning them.
Return to Store
BXGY (Buy X Get Y)
Manage and track international returns according to your return policy.
Pre-Paid Return Labels
Generate return shipping labels automatically or manually.
Refunds for Exchanged Items
Offer refunds or exchanges for previously exchanged items.
in the same return request.
Validate and document the condition of returned items.
Track your returns data to identify trends and gain insights into your returns.
Connect to supported shipping carriers and aggregators for streamlined return shipping.
Keep your customers updated on their return status throughout the returns process.
Track the reasons why customers return products.
Customized Return Policy
Create a return policy outlining the conditions for returning items.
Bonus Store Credit
Offer bonus store credit as an incentive for certain resolutions or return methods.
Chat with our experts to boost your customer return experience and LTV today.