Manage your returns better

ReturnGO’s exchange-first returns platform simultaneously reduces refunds and waste

How it works

Trusted By Hundreds Of Leading Brands

Upgrade Your Post-Purchase Experience To Drive Customer Loyalty And LTV

We give brands and stores new opportunities to create customer value through returns. Our Return & Exchange experience allows you to both retain sales and build a long-term relationship with your customers.


Refund customers instantly via their original payment method, or directly to their bank account for cash on delivery transactions.

Store Credit
Keep customers happy and loyal by providing them with store credit to buy something else in your store.
Ship Back Later
Improve the return experience by giving customers store credit instantly and returning the items later. We’ll take care of fraud and abuse.
Keep The Item
Taking back unresellable or damaged items often makes no sense. Offer customers the option to keep it instead.
Donate The Item
Encourage customers to donate items at a drop-off location. Enjoy the tax benefit for when they do so.
Return To Store

Enable customers to return products directly to your store. Save on both reverse logistics and increase retention.

Reduce Refunds, Offer
Better Choices

ReturnGO is flexible, smart, and AI-driven. We not only reduce your refunds but
also help you to dramatically decrease associated logistics and waste costs

Instant Store Credit
Give your customers store credit instantly and the ability to SHOP NOW instead of waiting for a refund. Powered by ReturnGO’s AI engine.
Pre-Paid Labels
We integrate with carrier services globally. No matter where you are, we can help simplify the return process.

Drop-Off Locations

Depending on location, enable customers to drop off their returns instead of shipping them back.

Notify your customers at every stage of the return process to improve the return experience and reduce customer support costs.

A Simple Single Click

Make your exchange process easier than buying the product in the first place. With ReturnGO, customers can select to replace an item from your inventory in one click.

And it’s all made possible with a self-service portal that your customers will LOVE!
  • Automate your returns
  • Encourage exchanges
  • Reduce waste and logistics costs
  • Automatically prevent fraud and abuse

Maximum Flexibility and Easy
to Set Up. Simply Brilliant.

ReturnGO reduced our rate of refunds to 45%, and took us only 10 minutes to set up.

Jay, SHCreations

Maximum Flexibility And Easy
To Set Up. Simply Brilliant.

ReturnGO reduced our rate of refunds to 45%, and took us only 10 minutes to set up.

Jay, SHCreations

Flexible Return Automation
Complete Control of Your Returns
Control all aspects of how returns are made, from offering store credit and exchanges to free return shipping for high-value customers.
Item that will meet the following rules will be
Items that
Built To Integrate Everywhere

ReturnGO integrates with leading e-commerce platforms and
solutions, shipping providers, 3PLs, and ERPs.

Contact us to see if your integration is already supported


Industry Experts’ Thoughts

E-Commerce profits live and die on returns. ReturnGo offers a brilliant way to prompt customers to consider an alternative to sending it back.

Darin Arche

Chief Strategy Officer (CSO) at Elastic Path

ReturnGO provides tremendous value to store owners, making a big impact reducing refunds and raising profit.

Mary-Rose Sutton

Digital Marketing and E-Commerce Director

ReturnGO increase our exchanges rates offering an amazing experience for our customers


SHCreations owner

Want To Reduce Returns
And Improve Your
Bottom Line?

We have the solution!

Want To Reduce Returns
And Improve Your
Bottom Line?
We have a solution!