Manage Your Returns Better

ReturnGO’s exchange-first returns platform simultaneously reduces refunds and waste

How it works

Trusted By Hundreds Of Leading Brands

Upgrade Your Post-Purchase Experience To Drive Customer Loyalty And LTV

We give brands and stores new opportunities to create customer value through returns. Our Return & Exchange experience enables you to both retain sales and build a long-term relationship with your customers.


Refund customers instantly via their original payment method, or directly to their bank account for cash on delivery transactions.

Store Credit

Keep customers happy and loyal by providing them with store credit to buy other products from your store.

Ship Back Later
Improve the return experience by giving customers store credit instantly and returning the items later. We’ll take care of fraud and abuse.
Keep The Item

Taking back unresellable or damaged items often makes no sense. Offer customers the option to keep the product instead.

Donate The Item

Encourage customers to donate items at a drop-off location and enjoy the tax benefit.

Return To Store

Enable customers to return products directly to your store. Save on reverse logistics and increase retention.

Reduce Refunds, Offer
Better Choices

ReturnGO is flexible, smart, and AI-driven. We reduce your refunds and help you dramatically decrease associated logistics and waste costs.

Instant Store Credit

Provide your customers with instant store credit enabling them to shop immediately instead of waiting for a refund. Powered by ReturnGO’s AI engine

Pre-Paid Labels
We integrate with carrier services globally. No matter where you are, we can help simplify the return process.

Drop-Off Locations

Depending on location, enable customers to drop off their returns instead of shipping them back.

Notify your customers at every stage of the return process to improve the return experience and reduce customer support costs.


Make your exchange process easier than buying the product in the first place. With ReturnGO, customers can select to replace an item from your inventory in one click.

It’s all made possible with a branded self-service portal that your customers will love.

  • Automate your returns
  • Encourage exchanges
  • Reduce waste and logistics costs
  • Automatically prevent fraud and abuse

Maximum flexibility and easy to set up.

ReturnGO reduced our rate of refunds to 45%, and took us only 10 minutes to set up.

Jay, SHCreations

Maximum flexibility ,and easy to set up.

ReturnGO reduced our rate of refunds to 45%, and took us only 10 minutes to set up.

Jay, SHCreations

Flexible Return Automation
Complete Control of Your Returns
Control all aspects of how returns are made, from offering store credit and exchanges to free return shipping for high-value customers.

Items that meet the following rules will be

Items that
Built To Integrate Everywhere

ReturnGO integrates with leading e-commerce platforms and
solutions, shipping providers, 3PLs, and ERPs.

Contact us to see if your integration is already supported


Industry Experts’ Thoughts

E-Commerce profits live and die on returns. ReturnGo offers a brilliant way to prompt customers to consider alternatives, increase LTV and customer satisfaction.

Darin Arche

Chief Strategy Officer (CSO) at Elastic Path

Want To Reduce Returns
And Improve Your
Bottom Line?

We have the solution!

Want To Reduce Returns
And Improve Your
Bottom Line?
We have a solution!