Release Notes
November 3, 2025
Feature
Separate Label Fee Checkout
type: Feature
release_note_text:
When “Charge label fee separately” is enabled in the Edge portal, customers see a “Refund after label payment” badge, are guided to checkout to pay for the shipping label, and the RMA summary shows a full cost breakdown with a label fee disclaimer.
November 3, 2025
Update
Exchange Price Difference
type: Update
release_note_text:
In Returns Management, when the new item price falls outside the configured exchange price range, the price difference is now calculated against the original item’s actual price to ensure more accurate charges or credits for higher or lower-priced exchanges.
November 3, 2025
Feature
Separate Label Fee Checkout
type: Feature
release_note_text:
When the Charge label fee separately option is enabled in the Edge portal, customers see a Refund after label payment badge, are guided through checkout to pay for the shipping label, and the summary shows a full cost breakdown with a label fee disclaimer.
November 3, 2025
Update
Sendcloud Default House Number
type: Update
release_note_text:
When a return address does not include a house number, the Sendcloud integration now automatically defaults it to 1 to prevent rate calculation errors and reduce manual intervention for merchants.
October 29, 2025
Feature
Cybersource PayPal Support
type: Feature
release_note_text:
The Cybersource integration now supports PayPal transactions with PayPal field mapping when processing payments.
October 29, 2025
Feature
Cybersource PayPal Support
type: Feature
release_note_text:
Merchants using the Cybersource integration can now process PayPal transactions with correct field mapping to ensure accurate and reliable payment handling.
October 26, 2025
Feature
Order Cancellation in Portal
type: Feature
release_note_text:
Merchants can now let customers cancel unfulfilled orders directly from the Edge portal when the cancellation policy is enabled, including submitting a text reason, viewing on-screen confirmation, receiving email updates on refund status, and using clearly presented action options.
October 26, 2025
Feature
Edge Portal Policy Confirmation
type: Feature
release_note_text:
Merchants can now display a configurable Policy Confirmation page at the end of the return and exchange flow in the Edge portal, with content managed with full support for translations, links, and colors.
October 26, 2025
Feature
Configurable SKU Replacement
type: Feature
release_note_text:
Merchants can now configure character replacement pairs for SKUs during integration polling to ensure consistent SKU matching across systems.
October 26, 2025
Feature
Integration Sandbox Mode
type: Feature
release_note_text:
Merchants can now enable sandbox mode directly from integration settings to generate test shipping labels without affecting live RMAs and workflows in the portal.
October 10, 2025
Update
Sendcloud Integration Improvements
type: Update
release_note_text:
The Sendcloud integration has been improved to avoid unsupported shipping options and ensure required shipment details are included.
October 8, 2025
Update
Edge Portal Sidebar Toggle
type: Update
release_note_text:
The Edge portal now includes dedicated expand/collapse controls for sidebar menu groups, allowing customers to reveal or hide sub-items without navigating away and reducing unintended page loads.
October 8, 2025
Feature
Edge Portal Shipping Options
type: Feature
release_note_text:
Merchants can now display eligible, policy-based shipping options in the Edge portal after a return method is selected, capture the customer’s choice, save the selected rate to the RMA, automatically apply it as the Label Fee when available, and show only external provider options to avoid duplicates.
October 8, 2025
Feature
Edge Portal Media Preview
type: Feature
release_note_text:
Merchants can now allow customers to preview uploaded photos and files in the Edge portal during RMA and warranty submissions, with the Next button enabled only after uploads complete to prevent incomplete submissions.
October 8, 2025
Update
Shopify Return Shipping Line
type: Update
release_note_text:
The Shopify integration now sends refund data from ReturnGO to Shopify with a dedicated “Return Shipping” line, rather than deducting the return shipping fee from item lines, improving order clarity and reporting; this line appears even when the fee is zero.
October 8, 2025
Feature
Shipmondo QR Service
type: Feature
release_note_text:
Merchants using the Shipmondo integration can now select a QR code service when creating labels in ReturnGO, with the selection sent to Shipmondo to generate QR code labels for no-print drop-offs.
October 6, 2025
Update
Edge Portal Refund Badge
type: Update
release_note_text:
The Edge portal now displays a reduced refund badge on shipping methods when a policy results in a partial refund, giving customers a clear cue and helping merchants set expectations during the RMA process.
September 29, 2025
Update
Brightpearl Integration Improvements
type: Update
release_note_text:
The Brightpearl integration now displays clear error messages during refund notifications when Brightpearl returns an error, helping merchants troubleshoot faster.
September 26, 2025
Update
Shopify Integration Improvements
type: Update
release_note_text:
The Shopify integration now respects draft order updates and invoice status when releasing exchanges, preventing duplicate invoices and restricting exchange release until the draft order is paid or marked as paid to preserve merchant edits.
September 24, 2025
Update
Portal Styling Controls
type: Update
release_note_text:
Merchants can now customize colors, typography, and sizes across all Edge portal blocks, elements, and interactive states, including hover and focus, from the Look & Feel page in the dashboard.