type: Update

release_note_text:

The Starshipit integration has been updated to send full country names instead of country codes for return labels.

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type: Feature

release_note_text:

Labels are now voided when an RMA is canceled or rejected, with notifications and shipment status updated accordingly.

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type: Update

release_note_text:

Merchants can now define per policy rule whether to update the helpdesk on RMAs made with that policy.

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type: Update

release_note_text:

Address formatting for Sendcloud returns has been improved to ensure compliance with length limitations and proper house number placement.

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type: Feature

release_note_text:

The integration with DHL DE is now available to all merchants, enabling merchants to ship returns and generate return labels through DHL DE.

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type: Feature

release_note_text:

ReturnGO now integrates with ZigZag to enable Israeli merchants to offer return pickup services.

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type: Feature

release_note_text:

Merchants can now enable location-based exchanges, allowing customers to see only items available in warehouses in their country when performing an in-portal exchange.

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type: Update

release_note_text:

When using the EasyPost integration, the original order Air Waybill (AWB) for international shipments is now sent as part of the return label.

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type: Update

release_note_text:

When using the DHL Express integration, the original order Air Waybill (AWB) for international shipments is now sent as part of the return label.

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type: Update

release_note_text:

Support for additional config options has been added to the Cin7 integration.

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type: Update

release_note_text:

The Refund Calculator now displays fees deducted from refunds as separate line items with negative values.

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type: Feature

release_note_text:

Enable customers to use their return value as credits to instantly shop for new items during the exchange process, directly on your store site.

Starting February 12, 2025, any new merchants who select a Pro plan or above will automatically have the Shop Now feature. All existing merchants with a Pro plan or above will gain access to Shop Now as of April 27, 2025.

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type: Feature

release_note_text:

New product exchange flow where instead of a one-for-one exchange, customers can exchange their items for any number of new products, using the total value of the returned items.

Starting February 12, 2025, any new merchants who select a new plan with Product Exchange will automatically use the Any to Any exchange flow. All existing merchants with Product Exchange in their plan will be switched to the Any to Any exchange flow as of April 27, 2025.

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type: Feature

release_note_text:

The integration with The Return by Retail Reworks is now available to all merchants, enabling merchants to offer drop-off returns.

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type: Feature

release_note_text:

Refunds issued manually via Shopify now automatically mark items as returned in ReturnGO, preventing duplicate return requests and triggering any auto-mark as done actions.

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type: Feature

release_note_text:

ReturnGO now integrates with Kexpress to enable Israeli merchants to offer return pickup services.

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type: Update

release_note_text:

Partial item validation now triggers an error and you will be prompted to manually process a partial refund as needed.

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type: Update

release_note_text:

When a pending refund’s status changes to “failed,” an error message now appears in the RMA timeline.

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type: Update

release_note_text:

Merchants using the Rebound integration can now map their internal shipment statuses to the corresponding ReturnGO shipping statuses.

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type: Update

release_note_text:

On the Manage Returns page, merchants can now hover over the error icon to see the details of the error without opening the RMA.

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