Plans That Fit Your Needs

Premium

Provide your customers with a self-service returns and exchanges experience while increasing profit and reducing costs.

Starting at $121 /month

Core features include:

Embedded self-service return portal

Variant and product exchange

Refunds, gift cards, and store credit

Branded email notifications

Request approval automations

App integrations

And more (see plan comparison)

Supported platforms:
Pro
Get the most out of your post-purchase process and seamlessly integrate with your existing eCommerce stack.
Starting at $297 /month

All Premium features, plus:

White-label portal

Item validation

Packing slips

5 languages

Mark as done automation

API and webhooks

And more (see plan comparison)

Supported platforms:
Enterprise
Scale your business by integrating all of your operational tools, returns, exchanges, and order tracking into a complete post-purchase solution.

Custom price

All Pro features, plus:

Order tracking portal & notifications

Advanced automations

ERPs & notification integrations

Multi-store plans

Omni-channel

Dedicated account manager

And more (see plan comparison)

Supports any platform including:
Plan Comparison
Plans

Premium

Up to 
2,000 annual returns

Pro

Up to
5,000 annual returns

Enterprise
More than 10,000 returns
per year
General
p

Embedded Self-Service Portal

p

Branding & Customization

p

Adaptable to Any eCommerce Platform

p

Full eCommerce Stack Support

p

Multi-Language & Currency

p
Metrics & Analytics
p

Sustainability-Focused Solution

p

Multi Users & Permissions

1 User

5 Users

10+ Users

p
Single Sign On (SSO)coming soon
p

Advanced Analytics

R
R
p

API and Webhooks

p

RMA Imports

p

Test Environment

Returns
p

Return Shipping Labels

p

Store Credit & Gift Cards

p

Smart Refund Alternatives

p

Bonus Credit

p

Adjustable Return Fees

p

Minimizable Shipping Costs

p
Unlimited Return Policies & Workflows
p

Automated Return Requests

p
Multiple Items per RMA
p

Various Return Methods

p
Return Reasons Workflow
p

Photo & Video Upload

R
p
Previous RMA Details
Add-on
Add-on
p

International Returns

p

Packing Slips

Add-on
p

Returned Item Validation

Add-on
p

Multi-Warehouse & Dropshipping

p

QR Codes (Printerless Returns)

p
Return Shipping Tracking
p
COD Returns
p
Bundlescoming soon
Add-on
Add-on
p
BxGY
Add-on
Add-on
p

Split Refunds and Credit

p
Customer Segmentation
p

Reverse Pickups

p

Box-Free Returns

p
Return Donations
coming soon
Add-on

Add-on

Add-on
p
AI Insights
beta
R
R
p

Return Automations

Add-on

R
p

Buy Online, Return In-Store (BORIS)

Add-on

Add-on

Exchanges
p

Variant Exchanges

p

Product Exchanges

p

Instant Exchanges

Add-on
Add-on
p

Price Difference Exchanges

p

Replace Item

p

Refunds of Exchanged Items

p
Mixed Returns & Exchanges
p
One to Multiple Items Exchangescoming soon
p
Automated Exchanges
Add-on
Add-on
p
Item Reservation
p

Switch to Exchange

Add-on
Add-on
p

Exchange Upsells

Add-on
Add-on
Warranty
p

Warranty Portal

Add-on
Add-on
Modify Order
p
Order Cancelation
p
Order Modificationcoming soon
p
Order Modification Upsellscoming soon
Add-on
Add-on
Tracking
p

Carrier Integrations

Add-on
Add-on
p

Branded Tracking Page

Add-on
Add-on
p

Embedded Tracking Page

Add-on
Add-on
p

Customized Email Notifications

Add-on
Add-on
p
Shipment Tracking Dashboardcoming soon

Add-on

Add-on

p

Notification Integrations

p

Multilingual Tracking Page

Add-on
Add-on
p
Product Recommendationscoming soon

Add-on

Add-on

Support
p

Onboarding Support

p

Email Support Ticket System

p

Live Chat

p
Dedicated CSM
p

Knowledge Base

p

Review Meetings

p

Custom Integrations

Frequently Asked Questions

Do you offer a free trial?

Yes, we offer a free 14-day trial only on Shopify self-service plans.

What eCommerce platforms are supported?

ReturnGO is built to integrate with any eCommerce platform or solution.

It is important to note that some features may be restricted based on the limitations of each platform.

How long does implementation take?

Implementation on Shopify takes 1-3 days, as long as all third-party integrations are already in place (shipping carrier, 3PL, helpdesk, ERP, etc).

Other eCommerce platforms may take longer to implement, depending on their complexity.

Our support team is happy to assist you throughout the entire implementation process, for as long as it takes to get you set up.

I have some questions. How can I contact you?

We’re happy to answer any questions you may have. Feel free to contact us at [email protected].

Do you have an app in the Shopify App Store?

Yes, there is a self-service application on the Shopify App Store that is available for small to medium-sized businesses to install.

It should be noted that the self-service application does not include all of the features available on our enterprise plan. Please contact us for more information about the enterprise plan.