How ReturnGO
Maximizes Your
Post-Purchase Profits
ReturnGO’s advanced technology makes returns and exchanges smarter than ever, maximizing your revenue and reducing costs.
Make Returns and Exchanges Feel Like Shopping
With an exchange-first approach, give customers a return experience that makes them want to buy more both now and in the future.
How It Works
See how ReturnGO maximizes value in each step in the process, encouraging exchanges and refund alternatives that help maximize your profits.
Customer Initiates a Return
Return Request
Give customers a self-service experience with a best-in-class return and exchange portal.
- Directly embedded in your store
- Fully branded & customizable
- Supports any eCommerce stack
- Multi-language & currency
- Tracks previous return requests
Eligible for Return
Analyze Eligibility
Assess the customer’s return request based on your return policy rules.
- Any return policy configuration
- Supports gift returns
- Supports international returns
- Manage BxGy, bundles, BORIS, and more
- Reverse pickups, box-free, and COD returns
Offer Exchange
Encourage customers to easily exchange or replace the product as the first option.
- Let customers exchange to a different variant
- Offer to exchange to any other product
- Build any flow with return reasons, including multiple questions, picture and video upload
Accept Incentive
Decline Exchange
Switch to Exchange
Incentivize customers to switch to an exchange now to get bonus credit.
- Apply to specific cases you define
- Incentivizes the customer to exchange now instead
- Option to offer smart bonus credit to use within the exchange
- Saves the sale and generates more revenue
Accept Exchange
In-Portal Exchange
Offer a complete shopping-like experience for exchanging products and maximizing revenue.
- Embedded in the store, without leaving to a third-party platform
- Offers incentives to upsell the exchange
- Synced with items in stock, with an option to reserve items
- Supports edge cases such as sale items, collections, BxGy, and bundles
- Charge price differences directly or through a 3rd party
- Exchange to a more expensive or multiple items
- Hold a payment for instant exchanges
Decline Incentive
Refund Alternatives
Along with standard policy resolutions, offer alternatives to refunds to reduce logistics costs and keep the revenue in your store.
- Option to incentivize store credit or gift cards instead of refunds
- Charge custom fees
- Offer instant credit to ship back later/keep/donate the item based on smart parameters
- Logistics costs are factored in for options like pre-paid labels and other logistics solutions.
- Offer drop-off locations, QR codes, box-free returns, or reverse pickups
Automated Return Processing
Process the RMA using advanced automation rules for a seamless experience and increased efficiency.
- Set up automations such as automatic approval, status changes, or refunds/credits.
- Automatically generate return labels or QR codes
- Offer tracking and notifications for better visibility and user experience
Customer Initiates a Return
Return Request
Give customers a self-service experience with a best-in-class return and exchange portal.
- Directly embedded in your store
- Fully branded & customizable
- Supports any eCommerce stack
- Multi-language & currency
- Tracks previous return requests
Eligible for Return
Analyze Eligibility
Give customers a self-service experience with a best-in-class return and exchange portal.
- Directly embedded in your store
- Fully branded & customizable
- Supports any eCommerce stack
- Multi-language & currency
- Tracks previous return requests
Decline Exchange
Offer Exchange
Give customers a self-service experience with a best-in-class return and exchange portal.
- Directly embedded in your store
- Fully branded & customizable
- Supports any eCommerce stack
- Multi-language & currency
- Tracks previous return requests
Accept Incentive
Switch to Exchange
Give customers a self-service experience with a best-in-class return and exchange portal.
- Directly embedded in your store
- Fully branded & customizable
- Supports any eCommerce stack
- Multi-language & currency
- Tracks previous return requests
Accept Exchange
In-Portal Exchange
Give customers a self-service experience with a best-in-class return and exchange portal.
- Directly embedded in your store
- Fully branded & customizable
- Supports any eCommerce stack
- Multi-language & currency
- Tracks previous return requests
Decline Incentive
Refund Alternatives
Give customers a self-service experience with a best-in-class return and exchange portal.
- Directly embedded in your store
- Fully branded & customizable
- Supports any eCommerce stack
- Multi-language & currency
- Tracks previous return requests
Automated Return Processing
Give customers a self-service experience with a best-in-class return and exchange portal.
- Directly embedded in your store
- Fully branded & customizable
- Supports any eCommerce stack
- Multi-language & currency
- Tracks previous return requests