ReturnGO’s advanced technology makes returns and exchanges smarter than ever, maximizing your revenue and reducing costs.
Make Returns and Exchanges Feel Like Shopping
With an exchange-first approach, give customers a return experience that makes them want to buy more both now and in the future.
How It Works
See how ReturnGO maximizes value in each step in the process, encouraging exchanges and refund alternatives that help maximize your profits.
Customer Initiates a Return
Give customers a self-service experience with a best-in-class return and exchange portal.
- Directly embedded in your store
- Fully branded & customizable
- Supports any eCommerce stack
- Multi-language & currency
- Tracks previous return requests
Eligible for Return
Assess the customer’s return request based on your return policy rules.
- Any return policy configuration
- Supports gift returns
- Supports international returns
- Manage BxGy, bundles, BORIS, and more
- Reverse pickups, box-free, and COD returns
Encourage customers to easily exchange or replace the product as the first option.
- Let customers exchange to a different variant
- Offer to exchange to any other product
- Build any flow with return reasons, including multiple questions, picture and video upload
Switch to Exchange
Incentivize customers to switch to an exchange now to get bonus credit.
- Apply to specific cases you define
- Incentivizes the customer to exchange now instead
- Option to offer smart bonus credit to use within the exchange
- Saves the sale and generates more revenue
Offer a complete shopping-like experience for exchanging products and maximizing revenue.
- Embedded in the store, without leaving to a third-party platform
- Offers incentives to upsell the exchange
- Synced with items in stock, with an option to reserve items
- Supports edge cases such as sale items, collections, BxGy, and bundles
- Charge price differences directly or through a 3rd party
- Exchange to a more expensive or multiple items
- Hold a payment for instant exchanges