Understand Why Merchants are Moving From Returnly to ReturnGO
Affirm has announced the sunset of Returnly, which will take effect in October 2023.
While there are many alternatives to Returnly, we see more and more merchants switching to ReturnGO – see why on this page.
Settings
Custom return reasons and 1 follow-up question per reason.
Custom return reasons and follow-up questions, including photo uploads.
Unlimited custom return reasons and follow-up questions, including photo and video uploads.
Return Policy
1 return policy rule with a return window, fees, processing events, and more.
Customize your return policy with return windows, fees, processing events, and more.
Unlimited policy rules including return windows, eligibility conditions, fees, automations, and more.
Eligibility Conditions
Eligibility conditions based on return window, item eligibility, product types, and tags.
Eligibility conditions based on product type, return reason, order value, customer conditions, and
more.
Unlimited eligibility conditions based on item, order, RMA, or customer details, for any number of different return scenarios.
Fees
Charge fixed shipping and return fees.
Charge 1 return fee by fixed amount or by percentage of paid price.
Charge shipping, restocking, return, and cancelation fees by fixed amount or by percentage of paid price or catalog price.
Return Automation
Configure returns to be processed automatically based on trigger events such as in-transit or delivered.
Configure returns to be processed automatically based on trigger events such as in-transit or delivered.
Configure returns to be processed automatically based on trigger events such as in-transit, shipment received, item validated, and more.
Custom URL
External portal with custom return portal URL available only on the Returnly Premium plan.
Custom URL available on all Loop plans except Starter.
Support for both embedded and not-embedded return portals, with a custom URL, as well as multiple stores using the same URL. Available on all ReturnGO plans.
Test Environment
Create test orders and returns directly on your production store.
Create test orders and returns in a development environment, on all Loop plans except Starter.
Create test orders and returns directly on your production store as well as in a development environment.
Multiple Users
Set up multiple users and assign them different permissions.
Set up multiple users and assign them different permissions.
Set up multiple users and assign them different permissions.
Resolutions
Refunds
Offers refunds back to the original payment method or to a gift card.
Offers refunds back to the original payment method or to a gift card.
Offers refunds back to the original payment method, gift cards, store credit, refund to bank account, and Rise.ai credits.
Store Credit
Offers store credit in the form of a gift card.
Offers store credit in the form of a gift card.
Offers both store credit and gift cards.
Bonus Credit
N/A
Offer bonus credit based on a fixed amount or percentage to incentivize customers to choose a gift card over a refund, specific return methods, and more.
Offer bonus credit based on a fixed amount or percentage to incentivize customers to choose store credit or a gift card over a refund, specific return methods, and more.
Instant Credit/Shop Later
Issue a gift card which is available to use until the customer sends back their original item and the refund is processed. Available only on the Returnly Premium plan.
Use the Shop Later feature to let customers convert their refund to store credit or an exchange until their return is processed.
Let customers choose their preferred refund method up-front with clear navigation for refunds, store credit, gift cards, and exchanges.
Product Exchanges
Customers can exchange for any item in your catalog through your portal.
Customers can exchange for any item in your catalog through your portal via selected collections.
Customers can easily exchange for a different product altogether through your portal, including automatic price difference calculations.
Variant Exchanges
Customers can easily exchange for a different variant through your portal. Not always available when using Instant Credit.
Customers can easily exchange for a different variant through your portal.
Customers can easily exchange for a different variant through your portal, including automatic price difference calculations.
Gift Returns
Supports returns for gift items with refund to gift card only. Available only on the Returnly Premium plan.
Supports returns and exchanges for gift items, including gift receipts.
Supports returns for gift items with a unique gift returns flow, offering gift cards or store credit.
Bundles
Allow returns and exchanges for individual items within a bundle, directly from your portal.
Allow returns and exchanges for individual items within a bundle, directly from your portal.
Coming Soon
Exchange Accounting
Exchanges are powered by gift cards, requiring manual reconciliation and duplicate counting of orders.
Loop Exchanges are powered by discount codes, with links to the original Shopify order, supplemental reporting, and
support for exchange reconciliation.
Exchanges are processed directly within Shopify, so there’s no need for manual reconciliation.
Product Recommendations
Recommend products at various points in the portal based on best-selling products and customer history.
Recommend new products that a customer can browse for via Shop Now.
Coming Soon
In-Store Returns
- Start return online, drop-off in-store
- Buy online, return in-store (BORIS)
- Buy in-store, return online (BISTRO)
- Start return online, drop-off in-store
- Buy online, return in-store (BORIS)
- Start return online, drop-off in-store
- Buy online, return in-store (BORIS)
Risk-Free Exchanges
Returnly covers the potential risk of the customer not sending back the item. Available only on the Returnly Premium plan.
Place a hold on the customer’s card until they send back the original product to help them get their exchange faster.
Reserve items for exchanges and set triggers for releasing exchanges automatically.
Shop Now
Customers can Shop Now via Shop Collections through your portal.
Customers can Shop Now in your portal or redirect them to Shop Now on your website.
Customers can Shop Now using ReturnGO instant store credit.
Multiple Destinations
Multiple warehouse locations available only on the Returnly Premium plan.
Multiple warehouse locations are available for all Loop plans except for Starter.
Integrate with your current 3PL, WMS, and shipping carriers to manage any number of return shipments and warehouse locations, automate the restocking of each item to the relevant location.
Shipping Rates
Connect to carrier accounts and compare shipping label rates across carriers, including USPS, FedEx, UPS, DHL, and more.
Connect to carrier accounts and compare shipping label rates across carriers, including USPS, FedEx, UPS, DHL, and more.
Automatically select the most cost-effective return rates across carriers within an integrated aggregator, or choose between direct integration with a wide range of carriers.
Packing Slips
Provide customers with packing slips that they can print along with their return shipping label.
Provide customers with packing slips that they can print along with their return shipping label.
Provide customers with packing slips that they can print along with or instead of a return shipping label.
Customized Labels
Configure an additional barcode on return shipping labels for RMA, number, order number, or order ID.
Configure custom values and barcodes on shipping labels. Customizable fields vary by carrier.
Add a reference field to shipping labels.
Green Returns
Leverage Returnly’s data-driven decision-making to offer green returns to reduce shipping. Not fully configurable or customizable.
Set conditions for letting customers keep the item instead of shipping it back.
Offer eco-friendly return options such as keeping or donating the item instead of shipping it back, to reduce shipping. Set conditions for offering these options or use ReturnScore to automate this decision.
Label-Free Drop-Off Returns
N/A
Offer box-free, label-free drop-off returns at 9,000+ Happy Returns locations across the US. Reduce shipping costs and carbon footprint by consolidating return shipments.
Offer box-free, label-free drop-off returns at 9,000+ Happy Returns locations across the US. Reduce shipping costs and carbon footprint by consolidating return shipments.
Printerless Returns
Let customers ship back items domestically without needing to print a label, by offering QR codes via USPS and FedEx.
Let customers ship back items without needing to print a label, by offering QR codes via USPS and FedEx.
Let customers ship back items domestically and internationally without needing to print a label, by offering QR codes for a wide range of carriers including USPS, FedEx, Canada Post, and more.
Shipping Insurance
Apply shipping insurance for shipments sent domestically with USPS, UPS, and FedEx.
N/A
Apply shipping insurance for shipments via shipping integrations that offer it.
International Returns
International returns supported only through DHL Express, FedEx, and UPS, for Returnly annual subscribers only.
International returns supported by Loop’s integration with Passport.
International returns supported through multiple shipping providers, including international return labels and return eligibility conditions based on location.
Home Pickups
N/A
Offer the convenience of at-home pickups of returned items.
Offer the convenience of at-home pickups of returned items.
Order Tracking Notifications
No notifications support, only HTML code linking to the portal. Merchants must actively send customer notifications.
N/A
Send automatic order tracking email notifications and tracking updates, as well as SMS via the Klaviyo integration.
Negotiated Rates
N/A
Select rates via integration with Easypost.
Integrate with virtually any carrier or aggregator to ensure you get the best rate and service for your needs.
Reporting
Analytics
Return analytics dashboard to understand how your returns are performing.
Return analytics dashboard to understand how your returns are performing.
Advanced return analytics dashboard to show detailed information about your returns, products, customers, and revenue to help you optimize your returns.
Insights
Detailed and customizable insights available only on the Returnly Premium plan.
Insights on returns, products, and customers available only on certain Loop plans.
Actionable data-driven insights powered by AI and ML about returns, products, and customers, available on all ReturnGO plans.
Integrations
ERP Integrations
A2000 Global, AIMS 360, BlueCherry, Celigo, Exenta, Full Circle, NovaMod
BlueCherry, Brightpearl, Celigo, Full Circle, NovaModule, Oracle, NetSuite, Pipe17, RLM
Brightpearl, RLM Apparel Software, Netsuite, Cin7, Indigo8
Helpdesk Integrations
Gorgias, Kustomer, Re:amaze, Richpanel, Zendesk
Gladly, Gorgias, Kustomer, Richpanel, Zendesk
Gorgias, Re:amaze, Zendesk, Trengo, Freshdesk
Marketing Integrations
Klaviyo
Attentive, Klaviyo, Omnisend
Klaviyo
3PL/WMS Integrations
AMS Fulfillment, Bergen Logistics, Boxzooka, Deliverr, Mason Hub, Ryder E-commerce by Whiplash, ShipBob, ShipHero, ShipMonk, ShippingTree, Shipvine, Shipwire
AMS Fulfillment, Airhouse, Bergen Logistics, Boxzooka, Deliverr, Mason Hub, Quiet Logistics, Ruby Has, Ryder E-commerce by Whiplash, ShipBob, ShipHero, ShipMonk, ShippingTree, Shipvine, Shopify Fulfillment Network (SFN) and more.
Deliverr, Picqer, Peoplevox, Shipbob, ShipHero, Mintsoft, Shipedge
Fintech Integrations
N/A
Arrive (resale), Bold Metrics (sizing), Recharge (payments), Rise.ai (loyalty), Zapier (automation)
Refundid (instant refunds), Reveni (instant refunds), Rise.ai (loyalty)
Business Intelligence Integrations
Daasity, Glew, Omnipanel
Daasity
Coming Soon
Shipping Integrations
Via Easypost only – Canada Post, DHL, FedEx, UPS, USPS
Australia Post, Canada Post, DHL, DPD UK, FedEx, Purolator, Royal Mail, UPS, USPS, Easypost
Easypost, Canada Post, DHL, FedEx, UPS, USPS, Australia Post, NZ Post (eShip), Sendcloud, StarShipit, Shipmondo, ShippyPro, Shippo, ShipStation, Cargo, Salasa, Parcelninja, Webshipper, Seko, Royal Mail, Happy Returns
API & Webhooks
APIs and webhooks to configure custom integrations, available only on the Returnly Premium annual plan.
APIs and webhooks to configure custom integrations.
APIs and webhooks to configure custom integrations, available on all plans.
Additional ReturnGO Advantages
Order Tracking Portal & Notifications
Basic tracking portal offered as an add-on, not embedded. No notifications support, only HTML code linking to the portal. Merchants must actively send customer notifications.
Offered via Malamo integration. No order tracking notification support.
Embedded order tracking portal, offered as an add-on, with customizable real-time notifications via email and SMS.
Returns of Exchanges
Supports only refunds for previously exchanged items.
N/A
Supports returns and exchanges of previously exchanged items, based on return policy eligibility rules.
Multiple Stores
Manage returns for multiple stores in one place.
N/A
Manage returns for multiple stores in one place.
Multi-Language & Currency
Localize the returns experience by offering a return portal in any language and currency, based on the customer’s location.
Limit of 5 languages to choose from for the return portal, and customers see their resolution in the store’s default currency, not the currency in which they placed their order.
Localize the returns experience by offering a return portal in any language and currency, based on the customer’s location.
Auto-Refund
Automatically issue refunds when the carrier scans the return package.
Automatically issue refunds based on trigger events of pre-transit, in-transit, out for delivery, and delivered.
Automatically issue refunds based on various trigger events such as RMA approved, in-transit, shipment received, item validated, and more.
Auto-Exchange
Automatically release exchange orders when the carrier scans the return package.
Automatically release exchange orders based on trigger events of pre-transit, in-transit, out for delivery, and delivered.
Automatically release exchange orders based on various trigger events such as RMA approved, in-transit, shipment received, item validated, and more.
RMA Imports
N/A
RMAs must be completed in your previous system, and you must keep it active 30-60 days after migrating.
Import your RMAs from a previous returns platform in order to continue managing your returns seamlessly.
Warranty
N/A
N/A
Manage warranty claims with a user-friendly warranty portal, with custom reasons and resolutions.
Buy X, Get Y (BxGy)
Basic support for returns and exchanges of products purchased with a Buy X, Get Y (BxGy) discount, with no ability to charge compensation for breaking the deal.
Basic support for returns and exchanges of products purchased with a Buy X, Get Y (BxGy) discount, with no ability to charge compensation for breaking the deal.
Full support for returns and exchanges of products purchased with a Buy X, Get Y (BxGy) discount, including calculating the compensation for breaking the deal.
Plan Types
Choose from a range of monthly and annual plans.
Plans are available only on an annual basis.
Choose from a range of monthly and annual plans.
Leading the returns management category worldwide
Based on 275+ 5-star reviews in G2 and Shopify combined.