What is Ecommerce Returns & Exchange Portal?

November 22, 2021
| by David Miles

What is an eCommerce Returns app portal?


eCommerce Returns application that allows online merchants to manage the return process from their website. It’s vital for Shopify store owners because it provides an easy way to automate your return policy and remove any worry about customers returning items they don’t want, as well as reducing negative reviews. The best part about this feature? You can completely customize how you handle your returns by setting up automated emails which guide them through the steps necessary to complete their refund request – no need for phone calls or back-and-forth chats and emails.

Return App Portal Components

The main components of Shopify return software are:

  • Automated emails to send out after a return is requested.
  • A system that allows the store owner to quickly and easily approve or decline any returns requests – all without having to go into their shop admin.
  • The ability for customers to upload pictures of products they wish to return, so there’s no need for them emailing back and forth. This helps you avoid negative reviews because it cuts down on the customer effort required. All that needs to upload an image proving why they want a refund using the app interface provided by your chosen eCommerce statements software package. Because these apps allow merchants complete control over their policies, this also ensures that refunds can’t be given out too quickly.

Return Portal

The return portal is a part of your website that is automatically added after installing one of these eCommerce returns software packages. It’s completely optional but highly recommended as it will make the refund process much easier for customers and generate more positive reviews on products sold through your Shopify store. The best thing about this feature? Because you can customize how it looks using CSS, you can design yourself an exclusive portal that matches your brand perfectly – building trust with new visitors to help them feel comfortable shopping from your online shop. That includes making sure they’re no longer worried about whether or not they’ll be able to get their money back if they need to return something – because now there’s just one fixed policy in place thanks to automated emails.

Return Operation

The return operation is how the process of returning an item to your store works after a customer has requested it. Shopify will handle this step software, which means you won’t have to manually go into each customers’ account and approve their refund. Instead, all you need to do is check on new messages within your backend thanks to custom alerts set up in this area – making sure that there aren’t any mistakes being made with refunds anymore. As mentioned above, if you’ve installed one of these eCommerce software packages, then automated emails are sent out each time someone requests a refund from your shop – meaning they’ll know exactly what steps they need to take next without having to wait for further information or assistance (“You recently asked for a refund for product X. You now need to do the following…”).

Reduce your Return Rate

The insights to reduce your return rate are what Shopify software will provide you with. This includes statistics on how many customers have requested refunds and details about the types of products they’re replacing – because this information is vital for business owners to be aware of to improve their shop and avoid making mistakes. After all, one negative review can cost a lot more money than just losing out on the initial sale.

Return Apps vs Return Solutions

The return apps vs the return solutions are both ways of achieving a successful Shopify system. The first option is to use one of these eCommerce software packages while also using a separate app alongside it – making sure that you’re getting all the features your store requires from this area. This helps to ensure that no matter what kind of refund process or shop policy issues arise in the future, they’ll be dealt with as soon as possible and without costing you any more money.

The second option for creating a successful Shopify refunds solution is to choose an integrated package that handles everything from start to finish. These tend to cost slightly more than those with some components included but can save stores time and money in the long run due to being designed specifically for your average business owner. This is because they include all of the features you’re likely to need – including automated emails, a customizable return portal, and even Shopify POS refund support if you have an offline shop.

Operational Software vs Post-Purchase Software

An operational software vs post- purchase software is how the Shopify system can be sorted into two distinct categories. Functional refers to how a business owner will receive information from their online store after implementation. At the same time, those who are ‘post-purchase mean precisely what they sound like – this means you’ll have access to statistics and reports about people who have already made a purchase.
This helps both present owners and future ones if changes need to be made later down the line by taking stock of where your shop’s sales currently lie in terms of different variables such as revenue or conversion rates. Therefore, the best example of these tools would be Google Analytics – making sure that everyone knows just how much progress your business is making (or not).

Managing your E-commerce Returns

Managing your e-commerce is all about getting the best Shopify return policy tools. This means finding out more information on how your customers are shopping, what they’re buying and why – or if any patterns can be identified at all. These statistics help improve future sales by showing where efforts need to be made to increase revenue and decrease returned items (and therefore refunds).
This is only possible with an integrated package that includes both post-purchase analytic reports AND operational emails for keeping track of each shop owner’s progress within their backend dashboard. The most significant benefit of this over standalone solutions would be the ability for future owners’ changes to be tracked, too, meaning less time wasted trying to find reports from previous years.

Automate Returns & Exchanges

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