Swap It Out: Make the Move From Swap Commerce to ReturnGO
Discover why more and more merchants are switching from Swap Commerce to ReturnGO as the go-to solution for streamlining their post-purchase process.
Shop Now Exchanges
Any eCommerce Stack
Order Tracking
Advanced Customization
Omnichannel Solution
Smart Refund Alternatives
Staff-Created RMAs
Scalable Solution
Today
We get it. You need a returns solution that works for you, not the other way around.
While Swap offers a more limited returns solution, ReturnGO is built from the ground up to provide a best-in-class returns experience that encourages exchanges and upsells while lowering costs.
Let us show you why more brands are choosing a smarter returns solution with ReturnGO.
Shop Now Exchanges
ReturnGO offers the most advanced Shop Now exchange experience on the market, empowering brands to retain and grow revenue. Using ReturnGO’s Shop Now, shoppers can use their return value to shop for new items directly on your online store, creating an experience that’s just like shopping.
Swap offers only in-portal exchanges and does not offer a Shop Now, in-store exchange experience.
ReturnGO offers a fully customizable Shop Now solution, with easy no-code setup and incentives.
Swap does not offer a Shop Now exchange solution, only in-portal exchanges.
Any eCommerce Stack
ReturnGO’s core strength is its ability to integrate seamlessly with any part of your eCommerce tech stack, providing a flexible solution that Swap simply can’t match.
ReturnGO is built to connect effortlessly with your existing systems, whether it’s your eCommerce platform, shipping provider, 3PL, logistics solution, ERP, helpdesk, and more.
Swap, on the other hand, is designed exclusively for Shopify and offers only limited integrations with other systems and service providers.
ReturnGO integrates with any platform and eCommerce stack.
Swap supports a more limited eCommerce stack.
Order Tracking
While both ReturnGO and Swap offer order tracking portals and notifications, ReturnGO takes the experience to the next level. With support for thousands of carriers worldwide, ReturnGO provides far more flexibility in tracking orders, ensuring global coverage and reliability.
Additionally, ReturnGO’s order tracking portal is fully customizable to match your store’s style, giving your customers a seamless, on-brand experience.
Swap’s order tracking solution has more limited carrier options and a less customizable and user-friendly interface.
ReturnGO offers a fully branded and customizable order tracking portal and notifications.
Swap offers a fully branded and customizable order tracking portal and notifications.
Advanced Customization
Stop settling for solutions that force your business into a one-size-fits-all box. With ReturnGO, you can customize your return portal to perfectly match your brand, creating a consistent customer experience. Swap has more limited customization options.
ReturnGO adapts to your needs and supports any return scenario, no matter how complex.
ReturnGO supports all return scenarios, no matter how complex.
Swap has more limited customization and doesn’t support all return scenarios.
Omnichannel Solution
ReturnGO offers a complete omnichannel solution, enabling you to support both online and in-store returns. ReturnGO also integrates with Shop App by Shopify, social media, and other channels, providing a seamless return experience across all platforms.
Swap, on the other hand, doesn’t offer the same level of omnichannel flexibility, limiting the consistency of the return process across different touchpoints.
ReturnGO supports full omnichannel returns for any channel.
Swap offers more limited omnichannel capabilities.
Smart Refund Alternatives
ReturnGO lets you offer customizable incentives for different return methods, allowing you to align your refund options with your sustainability goals. For example, you can offer a lower amount of credits for keeping an item and more credits for donating it.
In contrast, Swap offers limited flexibility in configuring refunds or credits based on return methods and does not support setting different incentives for different return options.
ReturnGO offers a variety of smart refund alternatives based on advanced logic and return methods.
Swap offers limited refund alternatives with limited configuration based on return methods.
Staff-Created RMAs
With ReturnGO’s Create RMA feature, your team can create return requests directly from the dashboard, choosing any combination of options. This gives your team full flexibility over exceptions and edge cases and reduces manual work needed to resolve return issues.
Swap’s Create RMA feature is much more limited, supporting only a few basic overrides, and otherwise being identical to the portal flow, making it harder to manage complex return scenarios.
ReturnGO lets you create any RMA directly from the dashboard, giving you complete control over return scenarios and exceptions.
Swap offers limited RMA creation options from the dashboard, with only basic overrides available.
Scalable Solution
Choose a partner you can trust for long-term success. Swap Commerce is a newer company with limited resources that may struggle to keep up with the needs of enterprise-level businesses.
ReturnGO, on the other hand, offers the stability, cutting-edge innovation, and enterprise-grade features of a larger, more established platform.
ReturnGO offers the stability, innovation, and advanced features of a more established returns platform.
Swap is a newer company that may not meet the evolving needs of businesses.
See Why Brands Choose
ReturnGO Over Swap
Features
Shop Now Exchanges
Only in-portal exchanges.
Full Shop Now in-store exchange experience.
Return Policy
Lacks support for complex workflows.
Unlimited policy rules with full flexibility to support any scenario, using return windows, eligibility conditions, fees, automation flows, and more.
Return Reasons
Image uploads only.
Image and video uploads.
Buy X, Get Y (BxGy)Â
N/A
Full support for returns and exchanges of products purchased with a Buy X, Get Y (BxGy) discount.
Integrations
Limited integrations.
Seamless integration with any system and provider you use.
Plan Types
Annual plans only.
Monthly, annual, or coverage plans.
Omnichannel Returns
Only compatible with limited platforms and sales channels, and no support for custom platforms.
Support for multiple platforms and sales channels, providing a full omnichannel sales and returns experience.
Staff-Created RMAs
Staff can create RMAs via portal UI, with only basic overrides.
Staff can create RMAs directly from the dashboard, with full control over all options to handle any scenario.
benefit your business.