The future of exchange experiences is here, and it’s called Shop Now. This game-changing feature lets customers use the value of their returned items as credits to shop directly on your store website during the exchange process, giving them a hassle-free experience they’ll love. 

By turning exchanges into an experience that’s more like shopping, Shop Now gives your customers the best possible experience while also increasing your revenue from upsells.

What is Shop Now?

Shop Now transforms the exchange experience into something that feels just like shopping. When requesting an exchange, customers can use the value of their returned items as exchange credits to shop directly on your store’s website for new items.

This flexibility makes the exchange process much more intuitive for your customers, encourages them to find something they love, and also boosts your sales potential, as customers are likely to get additional items while they’re browsing your site.

With ReturnGO’s Shop Now feature, you can offer a better exchange experience to your customers, while at the same time increasing your upsell opportunities.

How Does Shop Now Work?

Using the Shop Now feature is seamless and user-friendly, providing an exchange experience that feels just like shopping and encourages upsells. 

Here’s how it works:

1. Return Request: When a customer initiates a return, they choose either to request an exchange or a refund. If they opt for a product exchange, they are redirected to your store to select new items. If they select a refund, they will see a prompt suggesting they use their credits to shop now instead.

2. Shop Now Page: This customizable page is your chance to incentivize customers to buy new items instead of getting a refund. Offer bonus credit for shopping now, and display banners, product collections, special offers – anything to entice customers to explore new items using their return balance.

3. Floating Widget: Once they decide to shop using their credits, the customers are redirected to your store site with a floating widget showing their available exchange credits. This balance is calculated based on the value of the items they’re returning, taking into account any fees or bonuses. The widget updates in real-time as customers add or remove items from their cart, making it easy for them to keep track of their credit balance. 

4. Checkout Process: Customers can select as many items as they like. If their new selections exceed their available credits, they can simply pay the difference. Once they’ve added everything they want, they’re redirected back to the portal to finalize their request. Here, they’ll pay any price differences, select their return method, and complete the process.

This seamless experience simplifies exchanges, making them feel more like shopping and encouraging upsells.

Why Offer Shop Now?

Implementing the Shop Now feature offers several benefits for your store:

1. Boost Upsell Opportunities

The Shop Now feature is a smart way to increase your average order value. By letting shoppers pick out multiple items while returning something, you open the door to upsells. 

Moreover, having the Shop Now feature on your store brings shoppers back to your site, where they can encounter promotions, discounts, and new collections.

Instead of just swapping one item for another, they’re likely to end up adding a couple more things to their cart. This helps your bottom line and also keeps them interested in what you offer.

Plus, turning returns into a shopping experience can change how customers feel about the process. They’ll see it as a chance to discover something new instead of just a hassle. Happy customers are more likely to share their positive experiences and come back for more, so you’re flipping a potentially negative situation into a win for your store.

2. Improve the Customer Experience

Shop Now really boosts the customer experience by making returns feel less like a hassle and more like shopping. When customers can browse for new items while requesting a return, it makes the experience better. They get to find something they actually want right away instead of just getting a refund and walking away.

The best part is that they get to shop in your familiar store environment, just like they would during a regular visit. This experience encourages them to explore and discover new products that they might not have considered otherwise.

Instead of being stuck in a return portal, they enjoy the same shopping experience they’re used to, making it feel less transactional.

Having a floating widget that shows their credit balance adds convenience – the shopper can see exactly how many available exchange credits they have. This clarity helps them feel in control, turning what could be a frustrating return into a positive experience. And when customers leave happy, they’re much more likely to come back.

3. Increase Customer Engagement

Offering a Shop Now experience keeps customers engaged with your brand in a positive way during the returns process. They’re browsing, picking out things they like, and interacting with your site. 

By bringing them back to your shop, you’re exposing them to promotions, discounts, new collections, and more, increasing their chances of buying more or discovering something new. 

It’s a chance to build positive experiences and turn a simple return into a lasting connection.

A positive return experience can make all the difference. If customers have a good time while processing their returns, they’re more likely to think of your store favorably. By turning the returns and exchange process into a familiar shopping-like experience, you keep them connected to your brand. 

Customers are more likely to walk away feeling satisfied and excited about their new purchases, which can turn a simple return into a lasting connection.

Setting Up Shop Now with ReturnGO

Getting started with Shop Now is simple with ReturnGO. Here’s how you can set it up:

• Easy Onboarding: A simple toggle gets you up and running with minimal fuss – no coding or complex setup required. 
• Customization Options: Make the Shop Now page your own! Banners, collections, promotions – customize it to match your brand.
• Seamless Integration: Shop Now integrates smoothly with your existing eCommerce platform, ensuring a cohesive experience for your customers.

Transform Returns into Opportunities

Shop Now is an amazing opportunity to transform your customers’ exchange experience into a powerful shopping moment. Start offering Shop Now to turn exchanges into upselling opportunities and watch your revenue grow.