FormsFree returns policy generatorReturn Policy GeneratorGeneral Information About Your StorePlease enter the basic details about your storeWhat is your store URL?What is your store name?Entity type: I'm a Business I'm an IndividualWhat is the name of your business?What is the address of your business?Enter the countrySelect CountryAfghanistanAland IslandsAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelauBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Saint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBritish Virgin IslandsBruneiBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos (Keeling) IslandsColombiaComorosCook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzech RepublicDemocratic Republic of the Congo (Kinshasa)DenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyIvory CoastJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKosovoKuwaitKyrgyzstanLaosLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacao S.A.R., ChinaMacedoniaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth KoreaNorthern Mariana IslandsNorwayOmanPakistanPalestinian TerritoryPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRepublic of the Congo (Brazzaville)ReunionRomaniaRussiaRwandaSaint BarthélemySaint HelenaSaint Kitts and NevisSaint LuciaSaint Martin (Dutch part)Saint Martin (French part)Saint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia/Sandwich IslandsSouth KoreaSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan MayenSwazilandSwedenSwitzerlandSyriaTaiwanTajikistanTanzaniaThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks and Caicos IslandsTuvaluUgandaUkraineUnited Arab EmiratesUnited Kingdom (UK)United States (US)United States (US) Minor Outlying IslandsUnited States (US) Virgin IslandsUruguayUzbekistanVanuatuVaticanVenezuelaVietnamWallis and FutunaWestern SaharaYemenZambiaZimbabweEnter the stateSelect StateAlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaWashingtonWest VirginiaWisconsinWyomingDo you also have a physical store? Yes NoPreviousNextGeneral Return PolicyHigh-level information about all kinds of returns at your store (Including exchanges, etc)Which return resolutions do you offer? (Please select one or more) Refund Credit / Gift card ExchangesDo you offer "Free returns" for any selected resolution? Yes, there are no fees related to any return No, we have return fees which are similar to all resolutions No, it depends on the return resolutionWhich kind of fees are related to your returns? Shipping fee Handling fee Restocking feePlease enter the return Shipping feePlease enter the return Handling feePlease enter the return Restocking feedo you allow item returns that were bought at the psychical stores? Yes NoAre all items eligible to be returned? Yes No, there are some exceptionsPlease write which Items are not eligible for returnsDo you require customers to ship items back on returns? Yes, always No DependsPlease enter your shipping intructionsPreviousNextLet's dive in your refund policyHow many days do customers have to ask for a refund? 7 14 30 45 60 AlwaysWhat are the conditions that must be met to issue a refund? Product must be returned in its original packaging Product wasn't used or damaged Product must include original tags (if applicable) Product must have the receipt or proof of purchaseBeside these conditions, are there any items that can be returned but are not refundable? No, all returns can be refundable YesPlease write in which cases items are not eligible for refundsDo you charge a fee on returns related to refund? Yes NoWhich kind of fees are related to refunds? Shipping fee Handling fee Restocking feePlease enter the refund Shipping feePlease enter the refund Handling feePlease enter the refund Restocking feeWhere do customers receive their refund to Back to the same payment method To bank account (if applicable)Which information does the customer need to provide in order to receive a bank transfer?PreviousNextNow let's talk about the credits!Customers need to know in which cases they can get store credits to use in your store. You probably prefer to provide credits to your customers instead of a refund, as credits mean they will buy again in your store and hopefully will also increase the original order value.How many days do customers have to ask for credit? 7 14 30 45 60 120 1 year 2 years AlwaysWhich kind of credits do you provide? Store-Credit Gift Card BothCan credits be used also in your physical store? No, only on website YesWhat are the conditions that must be met to issue a credit? Product must be returned in its original packaging Product wasn't used or damaged Product must include original tags (if applicable) Product must have the receipt or proof of purchaseDo you issue credits for items on sale (ie. discounted)? Yes, items on sale are eligible for credit No, items on sale aren't eligible for credit DependsDo you charge a fee on returns related to credit? Yes NoWhich kind of fees are related to credit? Shipping fee Handling fee Restocking feePlease enter the credit Shipping feePlease enter the credit Handling feePlease enter the credit Restocking feeDo you offer 100% credit of the item return value? Yes I offer more than 100%What higher value do you offer on credit?Do credits expire? Never expires ExpiresWhat is the credit expiry period? 15 days 30 days 45 days 60 days 90 days 120 days 6 months 1 year 2 years 5 yearsCan credits be used to pay for shipping? No YesPreviousNextAnd... the most important, exchanges!Customers who exchange more, buy more, and get to be your best long-term customers. Make their exchange experience clear, easy, and it will pay back!How many days do customers have to ask for an exchange? 7 14 30 45 60 AlwaysWhat are the conditions that must be met to issue an exchange? Product must be returned in its original packaging Product wasn't used or damaged Product must include original tags (if applicable) Product must have the receipt or proof of purchaseMust customers ship the product back on exchanges? Yes No DependsPlease write in which cases customers do not need to ship product backWhen are exchanged items sent to the customers? Once items are received and conditions confirmed When shipping label has been scanned Once exchange is requested and approved (Instantly) During the pickup of the item by the shipping provider None of aboveDo you charge a fee on exchanges? Yes NoPlease describe the exchange feesPlease describe the policy when the exchange item is different than the original item sentHow many times can the same order be exchanged? One time Two times UnlimitedPreviousNextOther points which would be relevantThese subjects are not relevant to all stores, but would be nice to include as well if applicable.Do you allow gift returns? Yes No Do not mentionPlease describe your gift return/exchange policyDo you allow bundle exchanges? Yes No Do not mentionPlease describe your bundle return/exchange policyPreviousNextHow to initiate a returnNow it's time to let your customers know how they can start the return process. What should they do?How can customers issue a return request? By a self-service return portal By email My contact form By phone numberWhat is the return portal URL?What is the email?What is the contact form URL?What is the phone number?How do you update customers about their return status? By email By phone By SMSPreviousNextThat's it! your returns policy is one click away!Thank you for investing your time to answer our questions. Now, we only need your email in order to send you your return policy. You will get a text which you can easily copy, paste, and of course edit to finalize your needs.Your email address to receive the return policyPreviousSubmit Form
