Release Notes
June 23, 2025
Feature
Braintree Integration (Beta)
type: Feature
release_note_text:
ReturnGO now integrates with Braintree to enable merchants to offer portal checkout and instant exchanges through the Braintree payment gateway.
June 23, 2025
Update
Restock with Zero Refunds
type: Update
release_note_text:
Merchants can now automatically refund + restock items even when the refund amount is zero.
June 23, 2025
Update
Email Portal Name Variable
type: Update
release_note_text:
A new “portal_name” variable is now available for email customization and integrations, enabling merchants to distinguish emails triggered from different portals.
June 23, 2025
Update
Bergen Logistics Return Reasons
type: Update
release_note_text:
Merchants using the Bergen Logistics integration can now configure how return reasons are sent and how items are grouped.
June 23, 2025
Update
Email RTL Alignment
type: Update
release_note_text:
Email content now fully supports right-to-left alignment for right-to-left languages.
June 23, 2025
Update
Shop Now Discounts Display
type: Update
release_note_text:
Basic discounts applied to new items during the Shop Now flow are now more clearly distinguished from BxGy discounts to ensure accurate calculation and display.
June 23, 2025
Update
Edge Portal Mobile Overlay
type: Update
release_note_text:
The summary dropdown on the Edge portal in mobile has been improved to appear as an overlay.
June 15, 2025
Feature
Ship by ReturnGO EU (Beta)
type: Feature
release_note_text:
Merchants using Ship by ReturnGO can now access the Ship by ReturnGO EU connection, which provides competitive rates for return shipping in Europe and the UK.
June 15, 2025
Update
Brightpearl Integration Improvements
type: Update
release_note_text:
The Brightpearl integration now supports sending return reasons and restocking updates to Brightpearl.
June 15, 2025
Update
Edge Portal Character Limit
type: Update
release_note_text:
The maximum character limit for return reason follow-up questions in the Edge portal has been expanded to 1000 characters.
June 15, 2025
Update
Edge Portal Address Validation
type: Update
release_note_text:
Customer contact details are now hidden on the return summary screen of the Edge portal when address validation is enabled.
June 15, 2025
Update
Account Email Verification
type: Update
release_note_text:
All ReturnGO accounts now require email verification, instead of only owners accounts. This is to improve platform security and data integrity.
June 9, 2025
Feature
ReturnGO Wallet (Beta)
type: Feature
release_note_text:
Merchants can now use a pre-paid wallet to pay for ReturnGO labels. This provides lower label prices and streamlines billing. Enjoy $50 in shipping credits upon the first wallet deposit!
June 9, 2025
Feature
ShipStation V2 Integration (Beta)
type: Feature
release_note_text:
ReturnGO now supports the latest ShipStation API via a new version of the ShipStation integration.
May 26, 2025
Update
Return Guard Implementation
type: Update
release_note_text:
Shopify merchants can now manually insert the Return Guard script anywhere in their store to offer the Return Guard product.
May 26, 2025
Update
ReturnGO API Improvements
type: Update
release_note_text:
The GET RMA API response now includes the Shopify product ID and Shop Amount price.
May 26, 2025
Update
RMA Media Upload Error Handling
type: Update
release_note_text:
When media uploads fail for unknown reasons, the return portal now displays a generic error message, preventing shoppers from proceeding until the upload is successful.
May 26, 2025
Bug Fix
Edge Portal Improvements
type: Bug Fix
release_note_text:
Several minor improvements have been made to the Edge portal.
May 18, 2025
Feature
Portal Edge Languages
type: Feature
release_note_text:
Portal Edge now supports additional left-to-right languages and text customization.
May 18, 2025
Update
Cin7 Restocking
type: Update
release_note_text:
When an item is restocked on ReturnGO, the inventory on Cin7 now gets updated accordingly for merchants using the Cin7 Omni integration.