Release Notes
September 22, 2025
Feature
Item Grouping (Edge Portal)
type: Feature
release_note_text:
Merchants can now enable grouped item cards in the Edge portal so customers can return multiple units of the same product from a single card, select quantities, and apply return reasons and resolutions per unit or uniformly across the pop-up flow, summary, and variant exchange on web and mobile.
September 21, 2025
Update
Shopify Draft Orders
type: Update
release_note_text:
When an exchange RMA is released to Shopify, ReturnGO now preserves merchant edits to the Shopify draft order and only applies calculated updates if no edits are found, ensuring accurate pricing and a smooth release.
September 21, 2025
Update
High-Denomination Currencies
type: Update
release_note_text:
ReturnGO now supports amounts with more than six digits before the decimal for high-denomination currencies, ensuring accurate display and calculations across RMAs and preventing truncation or validation issues for currencies such as IDR and VEF.
September 21, 2025
Feature
Portal Policy Error State
type: Feature
release_note_text:
The portal now displays a clear error state during RMA creation when no eligible return policy is found, guiding customers to view the return policy or contact support, and automatically hiding the return policy button when no policy page is configured.
September 18, 2025
Update
Rebound Integration Improvements
type: Update
release_note_text:
The Rebound integration now includes the Shopify shop identifier when sending order creation requests to Rebound, enabling accurate refund processing and reconciliation for merchants.
September 17, 2025
Feature
ReturnGO API Shipping Line
type: Feature
release_note_text:
The ReturnGO API now includes a Shipping Line field, enabling refund calculations and return policies to handle shipping separately from items for more accurate shipping refund rules on RMAs.
September 17, 2025
Update
Ship by ReturnGO Carriers
type: Update
release_note_text:
Ship by ReturnGO now supports additional carriers for label creation and tracking, enabling merchants to generate return labels and have tracking events sent to the dashboard across RMA shipping workflows.
September 8, 2025
Feature
Royal Mail via Ship by ReturnGO
type: Feature
release_note_text:
Merchants can now select Royal Mail as a carrier when creating shipments via Ship by ReturnGO, expanding shipping options.
September 7, 2025
Update
RMA Cancellation Event
type: Update
release_note_text:
ReturnGO now has an API with a standardized rma_canceled status event for when an RMA is canceled. This supports automation workflows and accurate reporting, replacing the previous rma_cancel_return event.
September 7, 2025
Feature
Customize Edge portal
type: Feature
release_note_text:
Merchants can now customize the Edge portal branding with expanded color controls, an optional cover image, and refreshed default colors for consistent and accessible styling.
September 7, 2025
Feature
Gift Returns (Edge Portal)
type: Feature
release_note_text:
Merchants can now enable a dedicated “Return a Gift” flow in the Edge portal, allowing customers, both gifters and recipients, to initiate gift RMAs with validated order and contact details.
September 7, 2025
Update
Shopify Integration Improvements
type: Update
release_note_text:
The Shopify integration has been improved to map the shipping line on exchange draft orders sent from ReturnGO to an existing Shopify shipping service, automatically selecting a free option when available or applying a specified matching service to improve reporting accuracy and compatibility with warehouse management systems.
September 7, 2025
Update
Portal Tax Indicators
type: Update
release_note_text:
The portal clearly indicates tax handling on Variant Exchange, Return Summary, Checkout, and RMA Completed screens, with refined on-screen text to improve customer clarity throughout exchange and return flows.
September 7, 2025
Feature
Braintree Multi-Account Currencies
type: Feature
release_note_text:
Merchants can now configure multiple Braintree merchant accounts and map each to specific currencies in the Braintree integration so refunds are processed to the correct account by currency for smoother multi-region operations.
July 21, 2025
Update
RMA Item Rejection
type: Update
release_note_text:
Merchants can now reject individual items within pending RMAs for greater control over RMA approvals and refund calculations.
July 21, 2025
Update
Wallet Balance Limit
type: Update
release_note_text:
Wallet management now enforces a balance limit for merchant wallets.
July 14, 2025
Update
Exchange Upsell Tax Display
type: Update
release_note_text:
Taxes are now displayed separately on the Edge portal for exchange upsells, providing clearer pricing for customers during the upsell process.
July 14, 2025
Feature
Stripe Payment Threshold
type: Feature
release_note_text:
Merchants can now configure Stripe payment processing to waive payments below a specified amount.
July 9, 2025
Feature
ReturnGO Wallet
type: Feature
release_note_text:
Merchants can now pay for ReturnGO labels using a pre-paid wallet balance and receive improved rates via the updated billing history page.
June 25, 2025
Update
Approve New Permissions
type: Update
release_note_text:
Due to a new Shopify requirement that is effective immediately, Shopify merchants must approve the latest ReturnGO permissions in order to continue seamlessly issuing store credit refunds.