type: Feature

release_note_text:

Merchants are now required to verify their email addresses before accessing all the ReturnGO features. This enhanced security measure protects your account.

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type: Feature

release_note_text:

ReturnGO now integrates with Yodel, enabling merchants to offer Yodel drop-off locations as a return shipping option.

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type: Update

release_note_text:

Merchants using the Rebound integration can now select USPS and UPS drop-off as return shipping methods for US customers.

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type: Feature

release_note_text:

The return portal now groups all returned items together and all new items together on the summary and resolutions screens during exchanges, along with an improved balance summary for better clarity.

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type: Feature

release_note_text:

Merchants can now customize the background color and opacity of the sticky “Back” and “Next” buttons section in the portal.

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type: Update

release_note_text:

Merchants using the MCF integration can now connect orders by Shopify Order ID.

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type: Feature

release_note_text:

Merchants can now specify where each policy rule will be applied and which users can utilize it, such as within the portal, during RMA creation associated with a store location, or during RMA creation not associated with a store location.

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type: Update

release_note_text:

The portal now has “Back” and “Next” buttons on each screen of the portal, improving navigation on pages with long-scrolling content.

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type: Update

release_note_text:

Merchants now have access to clearer details regarding their current subscription plan pricing.

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type: Update

release_note_text:

Merchants using the Rebound integration can now select the drop-off service level for Royal Mail, select the DHL DE – Retoure Drop Off Paperless RS service level, and request a QR code when the label is in PNG format.

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type: Update

release_note_text:

The ReturnGO customer support chat has been moved to the main menu.

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type: Feature

release_note_text:

The ReturnGO API now supports transaction endpoints for updating and creating transactions when processing refunds externally.

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type: Feature

release_note_text:

Merchants can now set eligibility conditions based on fulfillment at the item level in addition to at the order level.

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type: Feature

release_note_text:

Merchants can now define the order in which to present return methods and resolutions on the resolutions selection screen in the portal.

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type: Update

release_note_text:

When available, Happy Returns will now be the prioritized return method for customers, appearing collapsed by default at the top of the policy selection list in the portal.

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type: Feature

release_note_text:

ReturnGO now integrates with Deposco to enable merchants to update the warehouse about incoming returns.

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type: Feature

release_note_text:

Merchants can now set eligibility conditions based on the total percentage of Compare-at Price and discounts in cases where an item has both.

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type: Update

release_note_text:

The ReturnGO API now provides more detailed information about RMA creation and approval events, including what triggered the event, the user role, and what action was taken.

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type: Update

release_note_text:

Merchants can now limit internally created RMAs to be based on policy rules, selecting from eligible rules that determine return methods, resolutions, automation, fees, and more.

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type: Update

release_note_text:

Links to the order tracking portal in emails are now displayed as shorter hyperlinks, improving the look of the emails.

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