type: Update

release_note_text:

Refund errors and restocking are now recorded in the RMA internal notes.

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type: Update

release_note_text:

Customers now see an image of the new variant in the Confirm and Select Resolution stages of the Return Portal when requesting a variant exchange.

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type: Feature

release_note_text:

Merchants now have more fine-grain control over return reason questions.
– Add/delete follow-up questions in the return reason editor.
– Add/delete answers for multiple-choice follow-up questions.

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type: Feature

release_note_text:

Merchants on the Advanced plan and above can now create product exchange policy rules, allowing customers to exchange any two products.

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type: Feature

release_note_text:

Shipmondo integration is now available to all merchants.

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type: Feature

release_note_text:

ReturnGO API is now in beta with functions such as access to RMA lists, details, comments, and status changes. Contact us for more information.

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type: Feature

release_note_text:

Merchants can set a return label fee that is based on the cost of the label:
– Return Label Cost: The cost of the return label as received from the carrier.
– Return Label Cost + Per Item Fee: The cost of the return label plus a fee for each item included in the shipment.
– Return Label Cost + Shipment Fee: The cost of the label plus a fee, regardless of how many items are included in the shipment.

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type: Bug Fix

release_note_text:

Improvements have been made to the shipping tracking stability.

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type: Bug Fix

release_note_text:

In the absence of a payment gateway in the order, the portal will refer to the transaction as a COD transaction.

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type: Bug Fix

release_note_text:

Our system now supports orders that have been fulfilled in more than 3 parts.

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type: Feature

release_note_text:

With EasyPost, DHL labels are now generated as PDFs, which place the label on a separate page from the waybill.

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type: Feature

release_note_text:

In the “Ship with pre-paid label” return method, after an aggregator/carrier account is connected, merchants will be notified about the Labels tracking type, which may be one of the following: Automatic, Manual Registration, Registration by support, or Currently not supported.

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type: Feature

release_note_text:

Merchants can search for a specific value listed in the search box using the exact match filter.

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type: Feature

release_note_text:

Merchants can now specify which date to display in the Returns table: Shipment created date, Shipment shipped date, Shipment delivered date, and sort accordingly.

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type: Feature

release_note_text:

Merchants can now refund customers in a currency that is different than the store’s default currency.

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type: Feature

release_note_text:

The return reasons solution has been renewed & improved. Merchants now have more fine-grain control over follow-up questions and image requirements.

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type: Feature

release_note_text:

Merchants can now offer customers the option to exchange for cheaper items and offer store credit or refund for the difference in payment.

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type: Feature

release_note_text:

Merchants on the Pro plan can specify a Variant Exchange resolution to trigger the release of an exchange draft order automatically with configurable delay depending on various triggers.

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type: Feature

release_note_text:

Merchants are now able to generate reports for refunds to bank accounts via the analytics transactions page.

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type: Update

release_note_text:

Merchants can now filter transactions by date or range of dates via the analytics transactions page.

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