Release Notes
March 29, 2023
Update
Multiple Gift Cards
type: Update
release_note_text:
Since gift cards cannot be adjusted once issued, merchants can now issue multiple gift cards for each RMA.
March 15, 2023
Feature
Validation Status Updates via API
type: Feature
release_note_text:
Merchants can now use the ReturnGO API to update the validation status for each item in an RMA.
March 15, 2023
Feature
Store Settings Layout
type: Feature
release_note_text:
The layout of the Store Settings page has been improved for better navigation and user experience.
March 15, 2023
Feature
Cancellation Fee
type: Feature
release_note_text:
Merchants can now charge a cancellation fee when customers cancel an order.
March 15, 2023
Bug Fix
API ID Formats
type: Bug Fix
release_note_text:
RMA IDs and Shipment IDs are now sent as strings instead of being sent as numbers via the ReturnGO API.
March 15, 2023
Feature
Exchange Subtotal
type: Feature
release_note_text:
A subtotal section has been added to the exchange process in the return portal to improve the user experience.
March 6, 2023
Feature
Return Method Updates via API
type: Feature
release_note_text:
Merchants can now use the ReturnGO API to change the return methods for RMAs before approval.
March 6, 2023
Update
RMA Details via API
type: Update
release_note_text:
Merchants using the ReturnGO API can now see the return fee amount and return method details of specific RMAs.
March 6, 2023
Update
Resolutions Page
type: Update
release_note_text:
The resolutions page has been revamped to make setting up resolutions easier, faster, and with a fresh new look.
March 6, 2023
Update
Helpdesk Ticket Triggers
type: Update
release_note_text:
Merchants can now configure helpdesk integrations to open a ticket only when an error occurs.
February 20, 2023
Feature
Select Refund Method Priority
type: Feature
release_note_text:
Merchants can now adjust the order of priority for refunds between payment methods such as credit cards and gift cards.
February 20, 2023
Feature
Packing Slips Translation
type: Feature
release_note_text:
Merchants can now translate the texts that appear on packing slips.
February 20, 2023
Update
Improved RMA Card Speed
February 20, 2023
Update
Skip Offer Screen
type: Update
release_note_text:
Customers who exchange items within the merchant’s defined reward range will not see the offer screen, as long as the total reward amount is zero and there’s no other offer to choose from.
February 14, 2023
Feature
Address Slips
type: Feature
release_note_text:
Merchants can now add address slips to the shipping instructions when using the ship with any carrier return method.
February 14, 2023
Feature
Return Fee per RMA
type: Feature
release_note_text:
Merchants can now set return fees per RMA, in addition to restocking fees and return label fees.
February 14, 2023
Update
Edit Texts About Previous RMAs
type: Update
release_note_text:
Merchants can now edit the texts and translations displayed in the Return Portal for orders with previous RMAs.
January 31, 2023
Update
Manage Returns Page Speed
type: Update
release_note_text:
The speed of the Manage Returns page has been improved, and merchants can now select whether to display customer names or customer IDs.
January 25, 2023
Feature
Parcelninja Integration
type: Feature
release_note_text:
Parcelninja integration is now available to merchants, to help manage return shipping.
January 25, 2023
Feature
Trengo Integration
type: Feature
release_note_text:
Trengo integration is now available for all merchants, to sync your returns information with your helpdesk.