type: Feature

release_note_text:

Variables have been added to the shipping instructions so that merchants can configure the location of the “Print Label” button and QR code.

Learn More

type: Update

release_note_text:

An “Out of stock” indication has been added to the variant selection screen in the return portal, indicating which variants are unavailable.

Learn More

type: Update

release_note_text:

Merchants can now create multiple return methods using an existing connection to a shipping carrier or aggregator.

Learn More

type: Update

release_note_text:

Merchants can now update shipment statuses and receive item validation status and results via API.

Learn More

type: Feature

release_note_text:

Merchants can now register to webhooks to receive real-time updates on RMA events.

Learn More

type: Feature

release_note_text:

The ShipHero integration is now available to all merchants, enabling merchants to connect to their warehouse management system account.

Learn More

type: Feature

release_note_text:

The Re:amaze integration is now available to all merchants, enabling merchants to connect to their helpdesk account.

Learn More

type: Feature

release_note_text:

The DHL Express, Webshipper, and StarShipIT shipping integrations are now available to all merchants.

Learn More

type: Update

release_note_text:

The exchange process for merchants using the Cargo integration has been modified so that the driver delivers the new product and picks up the returned product at the same time.

Learn More

type: Feature

release_note_text:

Merchants can now customize the URL for the ‘Browse’ button in the return portal’s Product Exchange search.

Learn More

type: Feature

release_note_text:

New columns have been added to the report that can be downloaded from the Manage Returns page.

Learn More

type: Feature

release_note_text:

Merchants can configure whether to restock by refunding $0 and restocking or by adding a unit per restocked item to the inventory location. This enables merchants to separate the restocking and refund processes.

Learn More

type: Feature

release_note_text:

Merchants using the Shipmondo integration with GLS Return Service or PostNord Drop-off can now send QR code return labels when using the ‘ship with pre-paid label’ return method.

Learn More

type: Feature

release_note_text:

Merchants can now configure if the return portal will process BxGy (Buy X, Get Y) deals.

Learn More

type: Feature

release_note_text:

Merchants can now configure a minimum stock threshold for product and variant exchanges to ensure there is stock available for exchanges.

Learn More

type: Feature

release_note_text:

The new page email content page lists all the emails sent to customers through ReturnGO. Merchants can send test emails containing mock RMA variables and determine which emails will be sent.

Learn More

type: Feature

release_note_text:

Merchants can now configure whether they want customers to select actions (return, exchange, or keep) on the same screen as the item selection.

Learn More

type: Feature

release_note_text:

Merchants can now expand their current plan by adding additional users to their quota.

Learn More

type: Update

release_note_text:

The auto-refund feature now works for order-level refunds regardless of whether customers previously received a partial refund from another source.

Learn More

type: Update

release_note_text:

Localization extensions have been added to exchange draft orders to support customers from Brazil, Italy, China, and/or South Korea, providing the relevant customs fields for each country.

Learn More