type: Feature

release_note_text:

Merchants can now define how ReturnGO initiates a refund on Shopify when there are multiple items to be refunded, either by creating multiple refund transactions (one refund per item) or a single refund transaction for all items.

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type: Feature

release_note_text:

Merchants can now select the fields the system uses to search for items during product exchanges.

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type: Feature

release_note_text:

For integrations that support QR codes, merchants can now configure the label types for each return method and customize the layout by determining the location of variables in the label’s shipping instructions.

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type: Feature

release_note_text:

Merchants can now include the original order shipping costs in the refund amount for auto-refund policy rules.

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type: Update

release_note_text:

The internal notes in the RMA card have been reformatted for clarity.

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type: Feature

release_note_text:

Variables have been added to the shipping instructions so that merchants can configure the location of the “Print Label” button and QR code.

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type: Update

release_note_text:

An “Out of stock” indication has been added to the variant selection screen in the return portal, indicating which variants are unavailable.

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type: Update

release_note_text:

Merchants can now create multiple return methods using an existing connection to a shipping carrier or aggregator.

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type: Update

release_note_text:

Merchants can now update shipment statuses and receive item validation status and results via API.

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type: Feature

release_note_text:

Merchants can now register to webhooks to receive real-time updates on RMA events.

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type: Feature

release_note_text:

The ShipHero integration is now available to all merchants, enabling merchants to connect to their warehouse management system account.

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type: Feature

release_note_text:

The Re:amaze integration is now available to all merchants, enabling merchants to connect to their helpdesk account.

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type: Feature

release_note_text:

The DHL Express, Webshipper, and StarShipIT shipping integrations are now available to all merchants.

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type: Update

release_note_text:

The exchange process for merchants using the Cargo integration has been modified so that the driver delivers the new product and picks up the returned product at the same time.

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type: Feature

release_note_text:

Merchants can now customize the URL for the ‘Browse’ button in the return portal’s Product Exchange search.

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type: Feature

release_note_text:

New columns have been added to the report that can be downloaded from the Manage Returns page.

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type: Feature

release_note_text:

Merchants can configure whether to restock by refunding $0 and restocking or by adding a unit per restocked item to the inventory location. This enables merchants to separate the restocking and refund processes.

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type: Feature

release_note_text:

Merchants using the Shipmondo integration with GLS Return Service or PostNord Drop-off can now send QR code return labels when using the ‘ship with pre-paid label’ return method.

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type: Feature

release_note_text:

Merchants can now configure if the return portal will process BxGy (Buy X, Get Y) deals.

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type: Feature

release_note_text:

Merchants can now configure a minimum stock threshold for product and variant exchanges to ensure there is stock available for exchanges.

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