Release Notes
October 15, 2023
Feature
Instant Exchange
type: Feature
release_note_text:
The Instant Exchange feature is now available to all merchants, enabling you to offer customers to have their new items shipped immediately while protecting your business from fraud.
October 15, 2023
Feature
Shipment Webhooks
type: Feature
release_note_text:
The ReturnGO API now supports webhooks to keep merchants updated on shipment creation and shipment status updates.
October 15, 2023
Feature
Return Reasons by Product
type: Feature
release_note_text:
A table has been added to the order analytics page, showing the distribution of return reasons and answers to follow-up questions for ordered items by product.
October 15, 2023
Update
Instant Exchange Notifications
type: Update
release_note_text:
When a customer requests an instant exchange, they now receive email reminders 7 days and 1 day before the full exchange amount is billed to prompt the return of items.
October 15, 2023
Update
Happy Returns Integration Enhancement
type: Update
release_note_text:
Merchants using the Happy Returns integrations can now associate items to RMAs based on the Bag ID
October 4, 2023
Update
Mondial Relay QR Codes
October 4, 2023
Feature
AIMS 360 Integration
type: Feature
release_note_text:
The AIMS 360 integration is now available to all merchants, enabling you to connect to your ERP account.
October 4, 2023
Feature
Return Fee Taxation
type: Feature
release_note_text:
Merchants can now select whether taxes should be applied to return fees they charge.
October 4, 2023
Feature
Paid Amount Allocation in Exchanges
type: Feature
release_note_text:
Merchants can now specify whether original order paid amounts will be applied to new items in exchange draft orders as item-level or order-level discounts.
October 4, 2023
Update
Physical Store Staff in Multiple Stores
type: Update
release_note_text:
Physical Store Staff users registered in multiple Shopify store accounts can now select both the Shopify store and the physical store location.
October 4, 2023
Update
User Management
type: Update
release_note_text:
Merchants can now manage more than 100 users per account through the user interface.
October 4, 2023
Update
Order Tracking “Shipment Not Found” Message
type: Update
release_note_text:
Merchants can now define whether the order tracking “Shipment Not Found” message appears as an error, warning, or info note.
October 4, 2023
Update
ReturnGO API Enhancements
type: Update
release_note_text:
Merchants can now find RMAs by tracking number through the API, and get information on whether a shipment is outbound or not.
October 4, 2023
Bug Fix
UI Improvements
type: Bug Fix
release_note_text:
The ReturnGO support chat is now hidden for Physical Store Staff users.
October 4, 2023
Bug Fix
DHL Integration
type: Bug Fix
release_note_text:
Merchants using the DHL integration can now get rates when there’s no zip code without any issues.
September 20, 2023
Update
Portal Content Page Enhancements
type: Update
release_note_text:
The Portal Content page has been enhanced for better visual appearance and operational efficiency.
September 20, 2023
Update
ReturnGO API Enhancements
type: Update
release_note_text:
The ReturnGO API has been enhanced to provide more flexibility when retrieving RMA details.
September 20, 2023
Update
Klaviyo Integration Enhancement
type: Update
release_note_text:
ReturnGO now sends additional data to Klaviyo as part of the Klaviyo integration.
September 20, 2023
Bug Fix
ShipHero Integration
type: Bug Fix
release_note_text:
The return reasons fields have been adjusted so they now appear on the ShipHero dashboard.
September 20, 2023
Bug Fix
Back Button in Product Exchanges
type: Bug Fix
release_note_text:
A back button has been added to the product exchange flow to improve the user experience.