type: Feature

release_note_text:

Switch to Exchange is now available to all merchants as an add-on, making it possible to  incentivize customers who request a refund to exchange their product instead by offering an added bonus.

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type: Update

release_note_text:

Merchants can now establish an additional connection with DHL Express using a different shipping account number that can be used for paying customs fees (when applicable).

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type: Update

release_note_text:

The Postnord Varubrev service level has been added to the Shipmondo integration, including QR codes.

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type: Update

release_note_text:

Additional settings have been added to enable merchants to limit how much refund bonus customers can get per RMA.

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type: Feature

release_note_text:

Portal checkout is now available as an add-on, enabling merchants to let customers pay their RMA balance through the return portal instead of through a separate invoice.

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type: Feature

release_note_text:

Merchants can now create specific policy rules that will waive all fees in the RMA, so that if a customer selects multiple policy rules, one of which is set to waive all fees, then any fees associated with the RMA will be overridden.

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type: Feature

release_note_text:

Merchants can now limit how much refund bonus customers can get per RMA.

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type: Feature

release_note_text:

ReturnGO now integrates with The Return by Retail Reworks to enable merchants to offer customers the option to drop off their returns at drop-off locations near them.

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type: Update

release_note_text:

The InPost integration now acts as a drop-off integration, so merchants can offer customers the option to drop off their returns at an InPost locker location near them.

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type: Update

release_note_text:

Merchants can now customize their return and tracking portals with more flexible customization options.

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type: Update

release_note_text:

The pricing for new add-ons has been updated. Merchants with active add-ons will maintain their current pricing for those add-ons.

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type: Bug Fix

release_note_text:

The Cin7 integration restocking process has been improved for a smoother workflow.

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type: Bug Fix

release_note_text:

The Shipstation integration has been improved for better error handling.

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type: Feature

release_note_text:

Compare-at Price is now available as an add-on, making it possible to handle exchanges for items bought with compare-at price sales.

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type: Feature

release_note_text:

Merchants can now create RMAs directly from the dashboard, making it possible to easily handle exceptions and to quickly create RMAs on behalf of customers without going through the portal.

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type: Update

release_note_text:

Using the Shippo integration, merchants can now disable the automatic shipping address validation that Shippo runs when a shipment is created.

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type: Bug Fix

release_note_text:

The return portal can now better identify orders with many previously-returned items.

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type: Feature

release_note_text:

The integration with FedEx is now available to all merchants, making it possible to ship returns and generate return labels and QR codes through FedEx.

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type: Feature

release_note_text:

The ShipMonk integration is now available to all merchants, making it possible to update the 3PL about upcoming return shipments.

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type: Feature

release_note_text:

The integration with VESYL is now available to all merchants, making it possible to connect to shipping carriers for return shipments and return labels.

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