Refundid & ReturnGO Integration: Instant Refunds Made Easy
Rebecca Fox

March 12, 2023

ReturnGO is happy to announce a new integration with Refundid. With this new integration, your store can offer instant refunds for a hassle-free return experience.

Refundid is an Australian-based instant refund solution, that enables your eCommerce store to offer risk-free instant refunds.

How Does the Refundid and ReturnGO Integration Work?

Integrating Refundid with your ReturnGO account enables your store to offer instant refunds.

When customers select the instant refund resolution, they are sent to Refundid’s portal, where they log in or register. Upon completion, customers receive a refund directly to their bank account within seconds and then they must return the items. If they do not return the items within a week, Refundid revokes the refund.

Then, once you receive back the items, you inspect them and pay back Refundid only if you’re happy with the return. If the return isn’t in a refundable state, you don’t need to pay Refundid anything.

What are Instant Refunds?

Instant refunds are a modern way of making refunds more efficient. An instant refund solution such as Refundid integrates with your returns management system to offer your customers their refund before they’ve sent back their items at zero risk to your store.

When customers choose the instant refund method, they receive the money immediately, and only then have to deal with returning the item.

When it comes to refunds, customers want to know that they can get their money back quickly and easily, with as little friction as possible. By offering instant refunds, you leave customers with a positive return experience, increasing the chances of them buying from you again. Refundid’s instant refunds can lead to an average increase of 90% in repurchases.

Setting Up the Refundid Integration

Setting up the Refundid integration in your ReturnGO account is simple and straightforward. To add Refundid to your ReturnGO account, just navigate to the integrations page and select Refundid from the list of available integrations. 

You’ll need to make sure you’ve downloaded the Refundid Shopify app before connecting it to ReturnGO. To download Refundid, reach out to [email protected].

Benefits of Offering Instant Refunds

Offering instant refunds improves the online return experience and creates a competitive advantage over other eCommerce stores, most of which still use slow, expensive, and inefficient refund methods.

Some of the benefits of instant refunds include:

Speed

When customers receive their refund quickly, they’re happier, more loyal, and are likely to spend more in the future.

Online refunds usually take 3-10 days to process, and many businesses only offer a refund after receiving the returned item.

Using an instant refund solution such as Refundid can help speed up the process and leave your customers satisfied and more likely to come back and buy from you again.

52% of customers would spend more with an eCommerce store if they knew they would receive a refund quickly – in fact, customers will spend an average of 23% more if offered faster refunds. Traditional refund methods such as bank transfers can’t provide the speed that customers have come to expect. 

A long and slow refund process can be frustrating for customers, who are 77% less likely to recommend your business if they experience a slow refund process. To stay relevant, this is a challenge you need to overcome. Instant refunds are the future of online returns.

Customer Satisfaction

Customer satisfaction is a key benefit of offering instant refunds. When you offer instant refunds, your customers won’t have to wait for their returned items to get back to your warehouse – their money will be refunded immediately, which will greatly improve their overall satisfaction with your store.

Offering instant refunds demonstrates to customers that you value their time and that you’re committed to providing a positive customer experience. 

Instant refunds can also reduce customer complaints. Customers are less likely to contact customer support to inquire about the status of their refund if they know they will receive it instantly. This can help reduce the workload for your customer support team and create a more positive experience for the customer.

Convenience

Offering convenient refunds is a great way to keep your customers happy and coming back for more. It shows that you’re committed to providing a positive return experience, and also helps increase customer retention and revenue.

When customers are happy with their purchase, they’re more likely to come back and buy again and tell their friends and family about your store.

Customers shopping online have come to expect a streamlined return process – and that starts with instant refunds. 

The convenience of instant refunds improves the online return experience and lets your customers shop with confidence, knowing they can easily and efficiently return items that don’t work out.

Competitive Advantage

Offering instant refunds is a great way to give your store a competitive advantage over other eCommerce stores. 

An efficient refund process shows that you value customer satisfaction and are willing to go the extra mile to ensure that they are satisfied, which leads to customer loyalty and repeat business.

84% of online shoppers would stop buying from a store after a negative return experience. As the world of eCommerce becomes more competitive and customers have more choices of where to shop online, they are more likely to buy from online stores that provide a fast and easy refund process.

Refundid’s integration with ReturnGO, which provides instant refunds and a hassle-free return process, helps improve the online shopping experience and offers a huge competitive advantage.

Improve Your Return Experience with Instant Refunds

Instant refunds are designed to give customers a frictionless refund experience, giving customers complete confidence when they make a purchase.

If you’re not already offering instant refunds, now is the time to start. It’s a win-win for everyone involved, and your bottom line will thank you for it.

Use the Refundid integration with ReturnGO to streamline your refunds and provide a fast and convenient return process.

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