Narvar, Never Again: Make the Move to ReturnGO
Discover why more and more merchants are switching from Narvar to ReturnGO as the go-to
solution for streamlining their post-purchase process.
Feature
Order Tracking
Return Shipping Solution
Omnichannel Solution
Advanced Customization
Fast Setup, Flexible Plans
Today
We get it. You need a returns solution that works for you, not the other way around.
Narvar focuses primarily on order tracking and delivery, often leaving returns management as an afterthought. In contrast, ReturnGO is built to provide a best-in-class returns experience that encourages exchanges and upsells while lowering costs.
Let us show you why more brands are choosing a smarter returns solution with ReturnGO.
Shop Now Exchanges
ReturnGO offers the most advanced Shop Now exchange experience on the market, empowering brands to retain and grow revenue. Using ReturnGO’s Shop Now, shoppers can use their return value to shop for new items directly on your online store, creating an experience that’s just like shopping.
Narvar lacks a robust exchange solution and does not offer a full Shop Now experience.
ReturnGO offers a fully customizable Shop Now solution, with easy no-code setup and incentives.
Narvar does not offer a full Shop Now exchange solution, only limited exchange options.
Smart Refund Alternatives
ReturnGO lets you offer customizable incentives for different return methods, allowing you to align your refund options with your sustainability goals. For example, you can offer a lower amount of credits for keeping an item and more credits for donating it.
In contrast, Narvar offers limited flexibility in configuring refunds or credits based on return methods and does not support setting different incentives for different return options.
ReturnGO offers a variety of smart refund alternatives based on advanced logic and return methods.
Narvar offers limited refund alternatives with limited configuration based on return methods.
Any eCommerce Stack
ReturnGO’s core strength is its ability to integrate seamlessly with any part of your eCommerce tech stack, providing a flexible solution that AfterShip simply can’t match.
ReturnGO is built to connect effortlessly with your existing systems, whether it’s your eCommerce platform, shipping provider, 3PL, logistics solution, ERP, helpdesk, and more.
While Narvar does support various eCommerce platforms, it struggles to provide solutions for custom stacks, as it isn’t built to connect seamlessly the way ReturnGO is.
ReturnGO integrates with any platform and eCommerce stack.
Narvar supports a more limited eCommerce stack.
Order Tracking
While both ReturnGO and Narvar offer order tracking portals and notifications, ReturnGO takes the experience to the next level. With support for thousands of carriers worldwide, ReturnGO provides far more flexibility in tracking orders, ensuring global coverage and reliability.
Additionally, ReturnGO’s order tracking portal is fully customizable to match your store’s style, giving your customers a seamless, on-brand experience.
Narvar’s order tracking solution has more limited carrier options and a less customizable and user-friendly interface.
ReturnGO offers a fully branded and customizable order tracking portal and notifications.
Narvar offers a more limited order tracking experience.
Return Shipping Solution
ReturnGO offers a native return shipping solution called Ship by ReturnGO, providing a seamless way to manage return shipping worldwide at competitive rates.
Enjoy the convenience of ReturnGO’s built-in shipping solution, or seamlessly integrate with third-party providers or your own carrier contracts—giving you complete flexibility to tailor your return shipping to your needs.
Narvar relies solely on third-party integrations for return shipping, adding extra steps and potential compatibility issues.
ReturnGO offers a full native return shipping solution.
Narvar relies on third-party integrations for return shipping.
Omnichannel Solution
ReturnGO offers a complete omnichannel solution, enabling you to support both online and in-store returns. ReturnGO also integrates with Shop App by Shopify, social media, and other channels, providing a seamless return experience across all platforms.
Narvar, on the other hand, doesn’t offer the same level of omnichannel flexibility, limiting the consistency of the return process across different touchpoints.
ReturnGO supports full omnichannel returns for any channel.
Narvar offers more limited omnichannel capabilities.
Advanced Customization
Stop settling for solutions that force your business into a box. ReturnGO adapts to your needs as you grow.
Narvar offers limited customization and support for edge cases. With ReturnGO, you have complete control over your return flows, easily managing everything from Buy X Get Y promotions and gift returns to the most complex return scenarios.
ReturnGO supports all return scenarios, no matter how complex.
Narvar doesn’t support all complex return scenarios.
Fast Setup, Flexible Plans
Get up and running fast with ReturnGO’s same-day implementation and full onboarding support. Narvar’s setup can take up to six months, delaying your time to value. ReturnGO also lets you easily import old RMAs, preserving past return data.
ReturnGO offers flexible, scalable plans with transparent pricing, no hidden fees, and multi-store support on one dashboard.
Narvar only offers annual plans, potentially locking you into a rigid, long-term contract that makes it hard to leave.
ReturnGO offers fast implementation and flexible plans.
Narvar has a long implementation process, and only offers annual plans.
See Why Brands Choose
ReturnGO Over Narvar
Features
Return Policy
Lacks support for complex workflows.
Unlimited policy rules including return windows, eligibility conditions, fees, automation flows, and more.
Return Reasons
No video uploads.
Unlimited return reasons and follow-up questions, including image and video uploads.
N/A
Full support for returns and exchanges of products purchased with a Buy X, Get Y (BxGy) discount, including calculating the compensation for breaking the deal.
Only supports shipping, restocking, and handling fees.
Charge shipping, restocking, return, and cancelation fees by fixed amount or by percentage of paid price or catalog price.
Solution Focus
Focuses primarily on shipping, delivery, and logistics, with limited functionality for managing returns.
Focuses on returns management and order tracking for a streamlined post-purchase experience.
Implementation
Up to 6 months.
Same-day implementation with full onboarding support.
Plan Types
Annual plans only.
Choice of monthly or annual plans.
Limited RMA import capabilities.
Import your RMAs from any previous returns platform to continue managing your returns seamlessly.
Only compatible with limited platforms and sales channels, and no support for custom platforms.
Support for multiple platforms and sales channels, providing a full omnichannel sales and returns experience.
benefit your business.