See Why Merchants are Moving From Loop Returns to ReturnGO
Discover how ReturnGO compares to Loop Returns and why more and more merchants are choosing ReturnGO as the go-to solution for streamlining their post-purchase process.
Better Exchanges to Drive Revenue
ReturnGO offers in-portal instant exchanges, including exchange bonuses, helping you retain as well as actively drive more revenue.
With secure payment options, just like Loop but better, ReturnGO sets the stage for a revenue-driving post-purchase experience like never before.
More Flexibility
Stop settling for solutions that try to fit your exceptional business into a generic box. ReturnGO meets you where you are, now and in the future.
Seamlessly handle any return situation with unlimited customizable flows. From Buy X Get Y promos to gift returns and other edge cases, our powerful platform helps you make sure no customer request goes unanswered.
A Better Post-Purchase Solution
Why juggle multiple platforms when you can have it all in one place? ReturnGO seamlessly integrates order tracking and returns management into a single, powerful solution.
Keep your customers informed at every stage of the shipping process with automated email and SMS notifications, giving your customers peace of mind throughout their post-purchase journey.
Easier Integration With Your Stack
ReturnGO seamlessly integrates into your current eCommerce platform, carriers, helpdesks, and more, so you can keep using your existing eCommerce stack while streamlining your post-purchase process.
Say goodbye to compatibility concerns – seamlessly integrate ReturnGO into your eCommerce ecosystem.
See Why Brands Choose ReturnGO Over Loop
Features
Return Policy
Limited return policy customization with return windows, fees, processing events, and more.
Unlimited policy rules including return windows, eligibility conditions, fees, automation flows, and more.
Refunds
Offer refunds back to the original payment method or to a gift card.
Offer refunds back to the original payment method, gift cards, store credit, refund to bank account, or Rise.ai credits.
Order Tracking Portal & Notifications
Offered via Malamo integration. No order tracking notification support.
Embedded order tracking portal, offered as an add-on, with customizable real-time notifications via email and SMS.
Buy X, Get Y (BxGy)
Basic support for returns and exchanges of products purchased with a Buy X, Get Y (BxGy) discount, with no ability to charge compensation for breaking the deal.
Full support for returns and exchanges of products purchased with a Buy X, Get Y (BxGy) discount, including calculating the compensation for breaking the deal.
Fees
Charge 1 return fee by fixed amount or by percentage of paid price.
Charge shipping, restocking, return, and cancelation fees by fixed amount or by percentage of paid price or catalog price.
Insights
Basic insights on returns, products, and customers, available only on certain Loop plans.
Actionable data-driven insights powered by AI and ML about returns, orders, products, and customers, available on all ReturnGO plans.
Shipping Integrations
Australia Post, Canada Post, DHL, DPD UK, FedEx, Purolator, Royal Mail, UPS, USPS, Easypost
Easypost, Canada Post, DHL, FedEx, UPS, USPS, Australia Post, NZ Post (eShip), Sendcloud, StarShipit, Shipmondo, ShippyPro, Shippo, ShipStation, Cargo, Salasa, Parcelninja, Webshipper, Seko, Royal Mail, Happy Returns
Multiple Stores
N/A
Manage returns for multiple stores in one place.
Multi-Language & Currency
Limit of 5 languages to choose from for the return portal, and customers see their resolution in the store’s default currency, not the currency in which they placed their order.
Localize the returns experience by offering a return portal in any language and currency, based on the customer’s location.
RMA Imports
RMAs must be completed in your previous system, and you must keep it active 30-60 days after migrating.
Import your RMAs from any previous returns platform to continue managing your returns seamlessly.
Plan Types
Plans are available only on an annual basis.
Choose from a range of monthly and annual plans.
Leading the returns management category worldwide
Based on 275+ 5-star reviews in G2 and Shopify combined.