Caught in a Loop? Make the Move to ReturnGO
Discover how ReturnGO compares to Loop Returns and why more and more merchants are choosing ReturnGO as the go-to solution for streamlining their post-purchase process.

Better Exchanges to Drive Revenue
ReturnGO offers the most advanced Shop Now exchange experience on the market, empowering brands to drive revenue retention. Using ReturnGO’s Shop Now, shoppers can use their return value to shop for new items directly on your online store, creating an experience that’s just like shopping.
Unlike Loop’s limited setup and fixed design, ReturnGO offers a one-click, no-code integration and a dynamic, draggable widget that helps encourage sales.
Plus, ReturnGO’s superior customization and customer experience differentiate it from Loop’s more limited and complex solution.
Advanced Customization
Stop settling for solutions that force your exceptional business into a one-size-fits-all box. ReturnGO adapts to your needs today and as you grow.
Unlike Loop, which offers limited customization, ReturnGO allows unlimited customizable return flows—whether it’s handling Buy X Get Y promos or addressing complex edge cases.
ReturnGO gives you the flexibility to provide the best possible experience—now and in the future.

Flexible, Transparent Plans
At ReturnGO, we believe in clear, straightforward plans that adapt to your business needs.
Unlike Loop, whose contracts are difficult to navigate, and many customers find themselves locked into agreements costing more than expected due to hidden costs and lack of transparency.
ReturnGO offers flexible plans that scale with your business, and you’ll always know exactly what you’re paying for. Our goal is to provide you with great service and a solution that fits your needs, without any hidden costs or restrictive contracts.
Any Platform, Any eCommerce Stack
ReturnGO’s open architecture connects effortlessly with your existing systems, whether it’s your eCommerce platform, shipping provider, 3PL, logistics solution, ERP, helpdesk, and more – providing a flexible solution that Loop simply can’t match.
Loop, on the other hand, is designed exclusively for Shopify and offers only limited integrations with other systems and service providers, restricting your ability to seamlessly connect your entire eCommerce ecosystem.
With ReturnGO, you’ll have a unified solution that adapts to your business, no matter where you sell.
See Why Brands Choose ReturnGO Over Loop
Features

Refunds
Offer refunds back to the original payment method or to a gift card.
Offer refunds back to the original payment method, gift cards, store credit, refund to bank account, or Rise.ai credits.
Shop Now
Complicated setup and limited customization.
Simple setup, flexible incentive settings, and full customization.
Buy X, Get Y (BxGy)
Basic support for returns and exchanges of products purchased with a Buy X, Get Y (BxGy) discount, with no ability to charge compensation for breaking the deal.
Full support for returns and exchanges of products purchased with a Buy X, Get Y (BxGy) discount, including calculating the compensation for breaking the deal.
Fees
Charge 1 return fee by fixed amount or by percentage of paid price.
Charge shipping, restocking, return, and cancelation fees by fixed amount or by percentage of paid price or catalog price.
Insights
Basic insights on returns, products, and customers, available only on certain Loop plans.
Actionable data-driven insights powered by AI and ML about returns, orders, products, and customers, available on all ReturnGO plans.
Multiple Stores
N/A
Manage returns for multiple stores in one place.
International Returns
Limited support for international returns, with up to 5 languages for the return portal, with refunds only in the store’s default currency, not the currency of the original order.
Full support for international returns, offering a localized experience through a return portal and admin dashboard in any language and any currency, as well as many global integrations and partnerships.
RMA Imports
RMAs must be completed in your previous system, and you must keep it active 30-60 days after migrating.
Import your RMAs from any previous returns platform to continue managing your returns seamlessly.
Plan Types
Plans are available only on an annual basis.
Choose from a range of monthly and annual plans.
Omnichannel Returns
Only compatible with Shopify, with no support for other platforms.
Support for multiple platforms and sales channels, providing a full omnichannel sales and returns experience.
Leading the returns management category worldwide

Based on 275+ 5-star reviews in G2 and Shopify combined.