Manage eCommerce Returns Efficiently with Integrations
January 16, 2023
by Rebecca Fox

Seamless returns integrations help you efficiently manage the entire returns process in one place by automating and streamlining your workflow.

By integrating with services and tools such as shipping carriers and warehouse management systems, you can streamline your returns processing, increase productivity, and reduce costs.

What are Return Integrations? 

Return integrations enable you to connect a wide range of services and tools to your ReturnGO account so that you can manage every stage of the returns process without switching between multiple systems.

Using an integration to connect between ReturnGO and other systems can serve a variety of purposes, such as return shipping management, customer service, and inventory management. Through these integrations, ReturnGO updates the connected systems about changes in the return. 

Why are Integrations Important for Returns Management?

Integrations are important for efficient returns management. ReturnGO is a powerful open platform that enables your store to integrate your existing tools and services with ReturnGO so that they update each other automatically with return-related information. 

By integrating customer service, shipping, and inventory management systems into your ReturnGO account you can streamline your return workflow and reduce costs associated with returns. 

ReturnGO’s seamless return integrations make it easy to manage and track returns without having to switch between multiple platforms, which saves you time and money.

Setting Up Integrations

Connect with your favorite tools and services using ReturnGO’s easy return integrations that help streamline your workflow. 

In order to set up your integrations, you will need certain credentials, such as API keys, account numbers, or subscription keys, which you can find in your account of the service provider you want to integrate with.

Once the integration is complete, ReturnGO updates the service provider and streamlines your workflow for you.

What Types of Integrations Are There?

ReturnGO offers seamless integration with various types of services, from shipping carriers to helpdesks to warehouse management systems and more.

Shipping Integrations

ReturnGO simplifies return shipping with seamless integrations with a range of shipping carriers and aggregators. No need to switch carriers – you can keep using what you’re already connected to.

ReturnGO integrates with more than 50 shipping carriers, directly or via aggregators, enabling you to choose what best fits your store’s needs.

Shipping Carriers

Direct integration straight to shipping carriers such as USPS, Canada Post, and Australia Post enables you to use your shipping carrier account to generate return shipping labels. 

Additionally, the integration enables you to automatically select a specific or the cheapest shipping service level, calculate shipping rates based on weight, size, distance, and other factors, and create international shipping return labels, depending on the carrier you use.

Shipping carrier integrations are a great way to streamline your return shipping process, making it easier for you to manage return shipments efficiently. Instead of manually generating return shipping labels and sending them to customers in the box with their order, you can have your integrated shipping carrier automatically generate return shipping labels as needed. Once their return request is approved, customers receive a return shipping label by email, that they can print and use to ship back their items.

Shipping Aggregators

Through ReturnGO’s integration with shipping aggregators, you can generate labels from the different carriers available in your aggregator account. This makes it easier to manage your return shipping, track return shipments, and select different shipping carriers for different situations.

When integrated with a shipping aggregator such as Shippo, Shipstation, or Sendcloud, you can have the system automatically select the cheapest shipping carrier or service level or manually define specific carriers or service levels to use. 

Using auto-select-cheapest, ReturnGO automatically selects the cheapest combination of shipping carrier and service (for example, Carrier: UPS – Service Level: Ground Service).

Helpdesk Integrations

ReturnGO also integrates with helpdesk apps such as Zendesk and Gorgias that help you communicate with customers throughout the return process.

Every time an RMA is created by ReturnGO, a ticket is generated within the helpdesk, along with constant updates, enabling customer service agents to see the status of each RMA within the helpdesk app they use to provide customer service.

Integrating a helpdesk app with ReturnGO will help speed up your resolution times and improve your customer service throughout the return process.

Warehouse Management System Integrations (WMS)    

ReturnGO integrates with warehouse management systems (WMS), such as third-party logistics (3PL) providers or other WMSs to sync restocking, receiving of packages, and available inventory levels with your ReturnGO account. 

WMS integrations enable your warehouse team to continue working with the system they’re used to, with return status updates automatically synced with your returns management system.

When an RMA is created by ReturnGO, an open return request is generated in the WMS, which is updated when the return shipment arrives at the warehouse and the returned items are validated and restocked.

By integrating a warehouse management system into your ReturnGO account, you can track return shipments arriving at the warehouse and receive updates on return inspections and validations, whether your WMS is an independent system or part of a 3PL.

Instant Refund Integrations

Integrating with instant refund providers enables your store to offer instant refunds to credit cards or bank accounts, depending on the provider.

When customers select the instant refund resolution, they are sent to the instant refund provider’s portal, where they log in or register for the refund service. Upon logging in, customers receive a refund directly to their credit card or bank account, depending on the provider, and then they must return the items. If they do not return the items within a certain amount of time, the instant refund provider revokes the refund.

Refund providers handle the entire refund process for your store and ensure that the items are received within the time frame, otherwise they revoke the refund.

Online refunds typically take 3-10 days, and many eCommerce stores only issue refunds after receiving returned items. 52% of customers spend more with an eCommerce store if they know they’ll receive a refund quickly.

By integrating an instant refund solution, you can speed up the refund process and keep your customers happy so they will come back and buy again.

Returns API 

By using the ReturnGO API, other platforms such as ERPs can easily send information to ReturnGO, including updates on the status of an RMA or refund. 

For example, a store using a return shipping pickup service could use the API to update the RMA status in ReturnGO when the items are picked up and in transit. This enables seamless communication and efficient handling of returns.

Use Return Integrations to Manage Returns Efficiently

Return integrations such as warehouse management systems, helpdesks, and shipping carriers can help you automate and manage the entire return process from start to finish in one place.

Integrate ReturnGO with the tools and services you use most to help you save time and money by automating your workflow and streamlining your return process.

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