Returns management tips, best practices, and inspiration for reducing returns and increasing profit. Read about the latest return trends and how to create a seamless return experience for your customers.
The ROI of Sustainable eCommerce Returns
Sustainable returns aren't just good for the environment - they're also good for your bottom line. By implementing a sustainable eCommerce returns process, you can save money and reduce waste while building customer loyalty and driving repeat business. The Connection...
Returns to Revenue: Boosting eCommerce ROI
Product returns are often viewed negatively in eCommerce - but what if we told you that embracing returns could actually boost your eCommerce ROI? By implementing the right strategies, you can turn eCommerce returns into an opportunity to increase revenue and retain...
The Power of Exclusivity in Luxury Returns
Luxury customers expect a unique experience that reflects the exclusivity of the brand, even when returning items. How Exclusivity Enhances the Returns Experience Exclusivity can play a big role in your customers’ return experience, especially in the luxury...
How To Streamline Returns Management: Tips for Successful Returns
Having an effective returns process lowers costs and enhances customer satisfaction. Discover the secret to successful returns management. Returns are an inevitable part of running an eCommerce store. The way you handle online returns is a determining factor for your...
How to Handle Dropshipping Returns And Refunds
The complexity of dropshipping returns can make them difficult to manage, since you don’t have control over the fulfillment process. Knowing the reasons returns happen and how to handle them can help streamline your Shopify store’s dropshipping returns. Running a...
Why You Should Have an Order Cancellation Policy
Giving your customers the option to cancel their orders early on can reduce your return rates and improve customer satisfaction. Learn why having a clear order cancellation policy is a good idea for your online store. It is common for customers to accidentally order...
5 Reasons New eCommerce Stores Need an Automated Returns Portal
You just opened your Shopify store and your sales volume is still low, so it may seem easy enough to resolve return requests by email or phone. You may be wondering why on earth you would need to set up a return and exchange portal for your online store. Even if...
How to Create a Branded eCommerce Returns Policy
Return policies aren’t a one-size-fits-all process. Your return policy is an extension of your company and should represent your brand’s core values, attitude, and tone. Put time and thought into planning a return policy that fits your business and conveys your brand...
Shopify Exchanges Made Easy With One-Click Exchanges
A fast and easy exchange process turns refunds into revenue for Shopify stores and increases customer loyalty. One-click exchanges make eCommerce exchanges quick and hassle-free. We’ve all had the experience of buying a shirt or a pair of pants, only to receive it and...
How to Write Your eCommerce Return Policy
It’s essential to write your return policy in a way that clearly explains everything customers need to know before their purchase. Your Shopify store’s return policy can make or break a sale, and turn a visitor into a customer for life. Over 60% of customers read a...
How to Make Your Return Policy Your Competitive Edge
One thing many eCommerce merchants overlook when trying to build their competitive advantage is their return policy. These days, free and fast delivery has become a standard expectation for customers, but what about returns? Take a minute to consider - what drives a...
4 Simple Ways To Boost eCommerce Profitability
The journey towards improving eCommerce profitability twists and turns throughout your entire business, constantly evolving together with changing customer needs, beliefs, and behaviors. To boost your profitability, you need to assess every part of your business,...
Everything eCommerce Merchants Need to Know About A/B Testing
Creating an exceptional user experience isn’t just about predicting what will attract and convert potential customers - you need to have tangible insights into what your target audience actually wants. With A/B testing you can drastically improve your customers'...
6 Customer Retention Metrics for eCommerce Stores to Track
In order to improve customer retention, you need to understand retention metrics, how they are calculated, and which are the key metrics to track. Retaining customers has never been more important. It’s more cost-effective to focus on keeping existing customers than...
5 Best Practices For More Sustainable eCommerce That Any Store Can Apply
In spite of the fact that eCommerce waste contributes significantly to the environmental crisis, here are some best practices your eCommerce store can apply to make this beautiful place we call Earth a better place for future generations. The way you run your...