If you sell online, you know there are times when things can go wrong with order fulfillment or transaction processing, leading to a return or chargeback. These are standard realities of eCommerce business. It’s impossible to please every customer. Plus, some...
The sad reality of eCommerce today is that you’ll still get chargebacks no matter what you sell. And the reason chargeback is becoming increasingly popular among cardholders is the fact that once a cardholder files a dispute, banks see the merchant as guilty...
Chargebacks are not new, but the rate at which consumers weaponize the concept is shocking to eCommerce merchants. The chargeback mechanism was introduced many years ago to help build consumer trust in Card-Not-Present transactions. And it worked. When a buyer...