by David Miles | Jul 8, 2021 | Ecommerce, Return Policy, Returns, Tips
Return policies are no longer just a one-size-fits-all process. Now, consumers want to see how your returns policy falls into your brand’s values and core messaging. Without a consistent brand voice throughout all of your processes and policies, you can easily lose...
by David Miles | Jul 4, 2021 | Ecommerce, Exchanges, Shopify, Tips
If a buyer does not like a product, he decides to make a return or exchange on your shopify store. What to do next? You have to make your customer happy by catering their needs through quick and easy exchange. Importance of hassle-free return for...
by David Miles | Jul 2, 2021 | Ecommerce, Return Policy, Returns, Tips
Having a Return Policy may not be the biggest deciding factor for customers when choosing where to buy, it can significantly affect your customer experience and lifetime value. This is why it’s important to invest time and effort in drafting your return policy. ...
by David Miles | Jun 25, 2021 | Ecommerce, Return Policy, Tips
As time goes on, it’s getting harder and harder to create a totally new product or business idea. But rather than re-inventing the wheel, there are other things about your business that can give you that competitive edge. What drives a customer to choose your brand...
by David Miles | Jun 9, 2021 | Ecommerce, Tips
Retaining customers is just as important as finding new ones. In fact, it could even be argued that’s more important. Why? Well, repeat customers are actually way more cost-effective than newbies. They cost 5-25 times less than a new customer meaning your...