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Streamline your eCommerce exchange process by offering customers the option to have their new items shipped immediately. Use ReturnGO’s instant exchanges to provide a smooth customer experience at no risk to your business. What Are Instant Exchanges? Instant exchanges...
Omnichannel returns are about making it easy for your customers to return items however they want, regardless of where they bought them. Let’s explore the challenges and benefits of managing omnichannel returns, and take a look at some practical strategies to...
Being familiar with the most common return reasons for eCommerce purchases, such as the item not fitting or the item arriving damaged, helps you understand how to prevent them in the future. Why do customers return items? Tracking the reasons customers give when...
Offering store credit instead of cash refunds is a simple yet powerful strategy for boosting revenue. By incentivizing customers to spend their refund in your store again, store credit keeps money in your business and leads to higher customer lifetime value. 68% of...
Knowing what types of product returns your eCommerce store can offer is important in order to provide the right return solution for each customer. 60% of product returns are due to size or style issues, which can easily be solved by offering to exchange the...
Returns data is a goldmine of insights that, when combined with other eCommerce analytics, can help you boost your business, reduce return rates, optimize supply chains, and manage your business objectives more effectively. Here's how ReturnGO and Octup can help...
Your actual profit margins may be different from what you think they are due to the impact of returns, which means you might actually be losing money on some of your products. ReturnGO can help you identify edge products with warning signs like low sales, small...
In the fast-paced world of eCommerce, delivering a top-notch customer experience is a non-negotiable. That's why we're thrilled to introduce a game-changing integration with Rise.ai that will help you boost customer loyalty by offering refunds in the form of Rise.ai...
As Black Friday approaches, it’s time to start preparing for the influx of returns. To ensure a smooth and efficient Black Friday returns process, plan out your return strategy in advance. Start thinking about how your eCommerce store will manage Black Friday returns...