See Why Merchants are Moving From AfterShip to ReturnGO
Discover how ReturnGO compares to AfterShip and why more and more merchants are choosing ReturnGO as the go-to solution for streamlining their post-purchase process.
Better Exchanges to Drive Revenue
ReturnGO offers in-portal instant exchanges, including exchange bonuses, helping you retain as well as actively drive more revenue.
With secure payment options, just like AfterShip but better, ReturnGO sets the stage for a revenue-driving post-purchase experience like never before.
More Flexibility
Stop settling for solutions that try to fit your exceptional business into a generic box. ReturnGO meets you where you are, now and in the future.
Seamlessly handle any return situation with unlimited customizable flows. From Buy X Get Y promos to gift returns and other edge cases, our powerful platform helps you make sure no customer request goes unanswered.
A Better Post-Purchase Solution
Why juggle multiple platforms when you can have it all in one place? ReturnGO seamlessly integrates order tracking and returns management into a single, powerful solution.
Keep your customers informed at every stage of the shipping process with branded and automated email and SMS notifications, giving your customers peace of mind throughout their post-purchase journey.
Easier Integration With Your Stack
ReturnGO seamlessly integrates into your current eCommerce platform, carriers, helpdesks, and more, so you can keep using your existing eCommerce stack while streamlining your post-purchase process.
Say goodbye to compatibility concerns – seamlessly integrate ReturnGO into your eCommerce ecosystem.
See Why Brands Choose ReturnGO Over AfterShip
Features
Return Policy
Restricted flexibility in customizing return policy rules, lacking support for complex workflows.
Unlimited policy rules with full flexibility to support any scenario, using return windows, eligibility conditions, fees, automation flows, and more.
Return Reasons
Image uploads, but no video uploads.
Unlimited return reasons and follow-up questions, including image and video uploads.
Gift Returns
Inconvenient gift returns process, requiring manual gift return processing by the team.
Automated process for gift returns, just like regular returns, supporting gift exchanges without notifying the gift giver.
Buy X, Get Y (BxGy)
N/A
Full support for returns and exchanges of products purchased with a Buy X, Get Y (BxGy) discount, including calculating the compensation for breaking the deal.
Fees
Limited customization for charging return fees.
Charge shipping, restocking, return, and cancelation fees by fixed amount or by percentage of paid price or catalog price.
Insights
Basic insights on returns, products, and customers, without detailed analytics.
Extensive, detailed data-driven insights powered by AI and ML about returns, orders, products, and customers.
Refunds
Offer refunds back to the original payment method or to a gift card.
Offer refunds back to the original payment method, gift cards, store credit, refund to bank account, or Rise.ai credits.
Solutions
Focuses primarily on shipping, delivery, and logistics, with limited functionality for managing returns.
Focuses on returns management and order tracking for a streamlined post-purchase experience.
Implementation
Up to 6 months.
Same-day implementation with full onboarding support.
Market
Targeted at small to mid-market businesses, with limited support for enterprise needs.
Designed to fit any size business, with enterprise-grade features and capabilities.
Omnichannel Returns
Only compatible with limited platforms and sales channels, and no support for custom platforms.
Support for multiple platforms and sales channels, providing a full omnichannel sales and returns experience.
Leading the returns management category worldwide
Based on 275+ 5-star reviews in G2 and Shopify combined.